The document provides a summary of Rafael Pabon's qualifications for an Information Technology Specialist position. It includes his contact information, objective, summary of qualifications, employment history, education, certifications, skills and salary requirements. The summary highlights his over 7 years of experience in network administration and computer programming, as well as his CompTIA Security+ certification. It also lists his most recent role as a Lead Technician for the Help Desk at Fort Gordon from 2014 to 2016.

1. Rafael Pabon
2435 Newbury Avenue
Grovetown, GA 30813
612-272-8218
rpabon4@gmail.com
Objective: Seeking an Information Technology Specialist position to utilize administrative/managerial
experience and formal education within a challenging, growth oriented and dynamic environment.
SUMMARYOF QUALIFCATIONS
Certified CompTIA Security + with 7-plus years of experience in Network administration. Has vast
experience in computer programming, computer repair, software testing, and help desk tier II support.
Punctual, fast learner, and works well with others. Performs well under pressure and is very meticulous
with completing tasks on time and with no errors. A self-disciplined worker who is able to work without
supervision; has the ability to work under pressure and meet task requirements and suspense’s deadlines
with short notice.
EMPLOYMENTHYSTORY
12/08/2014-1/19/2016- Lead Technician, Help Desk-513th
MI BDE, Fort Gordon, GA
Serves as a Lead Technician Help desk with the 513th MI BDE. Support customers in creating accounts,
troubleshooting enterprise E-mails, imaging, and any other related issues with the networks. Responsible
for submitting remedy tickets for any problems that might rise within the Wide Area Networks.
Demonstrates excellent customer relationship skills through communications, tone, knowledge, and
respect while engaging via phone, web tickets, and other communications media. Demonstrates ability to
independently understand, troubleshoot, and resolve many types of service requests. An excellent advance
skill during rapid analysis and troubleshooting of desktop, file management, profile, and active directory
services. Ability to lead and provide guidance and leadership to other professional and information
technology staff in the conduct of complex projects and develop and maintain effective relationships with
colleagues and clients. Able to communicate verbally or in writing with a staff at all levels within the
organization. Diagnose and resolve problems in response to customer reported incidents. Protects data
from unauthorized release or from loss, alteration, or unauthorized deletion. Researches,evaluates,and
provides feedback on problematic trends and patterns in customer support requirements; Responds to
customer trouble calls and continually assess priorities. Handles request, conflicts, and problems in
dealing with the customer constructively and appropriately; develops and maintains problem tracking and
resolution databases; installs, configures, troubleshoots, and maintains customer hardware and software;
installs, test, maintain, and upgrades operating system software and hardware on management, file, and
application servers. Assits in telecommunications systems configuration related to Moves, Adds, and
Changes (MAC). Maintains and supports VOIP systems,Automated Call Distribution Systems (ACD),
video endpoints, virtual desktops, and all phones (IP,Soft, Analog, etc.). Create and maintains user file
shares using approved processes and security controls as directed. Configures access ports for connecting
users' devices to the LAN. Develop storage architecture; provide advanced technical support of storage
systems, tools, and processes. Improve data migration processes in the regional storage architecture and
provide advanced technical support. Provide advanced technical support of Systems Domain including
Active Directory object management, Domain Name Systems, Dynamic Host Configuration Protocol,
User and Group Distribution Management, Group Policy Management. Standardize architecture of
domain under regional responsibility.

2. 06/08/2012-12/01/2014 - SE Army Reserve Intelligence Support Center, Atlanta, GA
Position-Information System Operator Analyst
Current duties include: providing Tier II network and system administration support to the Southeastern
Army Reserve Intelligence Support Center; maintaining information technology functional and security
operations of the Army Reserve Network for 58 workstations and 1 server; providing technical and
administrative services to approximately 60 users; installing, troubleshooting and repairing computer
hardware,peripherals, network wiring and equipment; receiving, storing, and issuing accounts for
COMSEC equipment, and associated keying material; enforcing ARNET security and information
assurance policies and being accountable for the physical equipment and for security protocols assigned
to the network. shares relevant information that negatively impacts the Network Operations Center (NOC)
with INFOSEC users and other need-to-know personnel and plans and executes corrective actions to
reestablish integrity of systems -engages in initiating collaborative efforts of routine and emergency NOC
support activities in both local and other points of operations -makes use of all available data and prepares
classified and unclassified INFOSEC reports using prescribed handling and processing SOP's -briefs co-
workers and section leaders on programmatic and security issues affecting NOC on a weekly basis -
responsible for the creation of new SOP's,for reviewing previous ones, and for divulging and enforcing
the protocols to the NOC staff. Established, configured, and post clone a DCGS-A server stack with over
90 laptops. Ability to provide expert advice, guidance and recommendations on critical security issues.
Knowledgeable of current information technology security practices,threats, trends and technologies.
Serves as Command Representative on COMSEC matters,directs and monitors the COMSEC holdings of
all subordinate elements and serves as the command expert on COMSEC issues. Conducts oversight
reviews to monitor implementation of Information Security and COMSEC programs and practices in
lower echelons of the command. Requisitions, receives, controls, ships, and destroys cryptographic
material, and aids for facilities throughout the command. Analyzes and assesses totalCOMSEC material
throughout the command. Serves as the Controlling Authority for all COMSEC material used within the
Command and develops policy guidance to prevent unauthorized disclosure of or access to COMSEC
material. Responsible for cryptographic material throughout the South East Army Reserve Intelligence on
Fort Gillen GA and a detachment located in Orlando Florida.Evaluates requests and approves crypto
facilities for supported elements from a physical security standpoint for the operation and storage of
classified COMSEC material and equipment. Serves as the Command User Representative for users and
subordinate battalions and for all modern electronic COMSEC keys ordered, received and issued through
the Army Key Management System (EKMS). Interacts with the Command Authority for
Department/Agency Organizational Code (DAO) administration and privilege changes. Prepares and
submits key orders to the National Security Agency (NSA) Central Key Management Facility. Utilizes
the Local COMSEC Management Software (LCMS) package and the local COMSEC Management
Software (LCMS) used with the new COMSEC wired and wireless, voice and data equipment being
fielded by NSA.
18/07/2011-05/08/2012-United States Army Reserve Command, Fort Bragg, NC
Position-Information Systems Analyst
Responsible for planning and implementation of all Network and Telecommunications functions of
systems within the United States Army Reserve Command Headquarters. Responsible for the operational
management of the Headquarters SIPRNet (Secret Internet ProtocolRouter Network) connectivity; to
include management of 250 classified systems servicing 1300 personal. Provides technical support, to
include plans and operations of servers and computers supporting real-world network missions. Conducts
analysis of system usage, user functionality, and systemic operational continuity; develops solutions to
improve performance and security. Served and generated Operations Orders to ensure that the Chief
Information Officer had the necessary tools to protect the United States Army Command networks.
Served as a senior customer technical analyst with responsibility for resolving the most complex customer
problems. Provided technical advice and managing networks to ensure compatibility with other LAN and
WAN architecture and all other networks at varying levels of classification.

3. 26/01/2009-17/07/2011-United States Army Reserve Command, Atlanta, GA
Position-Information Systems Analyst
Installed, implemented and maintain over 200 classified LANs with over 1100 users,provide technical
documentation, network security and workgroup management; configures and administer MS Windows
2000/2003 servers and Windows 7 workstations for operational networks, for proper functioning of
hardware and software,ensuring operation standards are met; conducted analysis of network usage, user
complaints and traffic interruptions; developed solutions to improve the network; serves as advisor for
information systems security program; and analyzes, evaluates and updates plans and procedures for
reliable security connectivity. Mastery of, and skill in applying IM/IT concepts, principles, methods, and
practices; to plan and carry out difficult and complex assignments; provide advice and guidance on a wide
range and variety of complex IT issues; provide technical leadership on group projects; and interpret IT
policies, standards, and guidelines. Expert knowledge of federal, DOD,and Army regulations (policies
and directives) concerning office automation, Information assurance,and Information management to
Skill in oral and written communication to prepare directive, to prepare and present reports/briefings,
explain IT requirements, exchange factual information, provide technical direction and represent the
organization in interactions with other organizations. Provided advice and assistance to customers;
troubleshoots complex problems; and provided support in a manner that minimizes interruptions in
customers' ability to carry out critical business activities. A very knowledgeable in providing IT support
of over 250 users throughout Unites States. Performed project management tasks at all stages and levels
of engineering and development with regards to TS/SCI LAN and WAN and local Secure Internet
Protocol Routed (SIPR) and Non-secure Internet Protocol Routed (NIPR) networks
4/02/2008-25/01/2009- 88th
Regional Support Command, Fort Snelling, MN
Position-Automation Division NCOIC (Non-Commissioned Officer in Charge)
Responsible for establishing and maintaining a functional information technology support program in
support of over 200 units in the 6 state regions. Duties include resolving assigned help desk tickets;
learning the unique challenges associated with End User support peculiar to the commands area of
operations. Develops, maintain and updates Technical Assistance Bulletins (TAB); draft correspondence,
makes recommendations for help desk improvements.
07/02/2005-03/02/2008 -HQ,Miami Recruiting Battalion, Miami, FL
Position-Recruiter
Responsible for affecting enlistments of qualified personal with integrity into the Regular Army and
Army Reserve; contacts potential applicants to mentor, coach,counsel and educate them on Army
Benefits; trains recruits; supervises recruiting and recruiting support activities; identifies, cultivates and
establishes community centers of influence; distributes and displays recruiting publicity materials and
explains the unique benefits to the Army Reserve and Regular Army applicants; maintains and utilizes
prospects files and lists; establishes and maintains cohesive relations with Troop Program Units within
the recruiter’s area of responsibility. Participates in Public Relations activities in the communities such as
job fairs; open houses to positively promote the role of the Army and its jobs.
1/08/2000-06/02/2005-309th
Medical Group Rockville, MD
Position-Human Resources Supervisor
Supervised the administrative duties of the S-1 section, to include training and managing seven personnel
and a legal specialist. Assist the S-1 in planning and developing personnel and administrative services,
activities, policies, and procedures for the group and subordinates units. Advices the company
commander, S-1, and other staff on human resource management issues. Performed personal
administrative services duties, to include SIDPERS management, strength accounting, promotions,
assignments and separations, and other duties as assigned.

4. Bachelor Degree in Information Systems Security
Grantham University (Graduated Aug/26/2013)
GPA 3.46
Associate Degree in Micro Computing Management
Bryant & Stratton Community College (Graduated Mar/27/1999)
GPA 3.20
2013 Distributed Common Ground System-Army Field Service Engineer Course (DCGS-FSE)
2013 Communications Security Custodian Course (COMSEC)
2012 Local Communications Security Management Course (LCMS)
2012 Functional Computer Defense Course
2010 Functional Computer Network Defense Course (CNDC)
2015 Security + Expiration January 7, 2018
2015 70-686 Windows 7, Enterprise Desktop Administrator
2016 70-410 Installing and Configuring Windows Server 2012
2016 70-411 Administering Windows Server 2012
2016 70-412 Configuring Advance Windows Server 2012 Services
2016 Microsoft Certification Systems Administrator (MCSA 2012)
2016 VMware Certified Professional (VCP6) Data Center Virtualization Certified
Spanish: Fluent (Speaking, reading, writing)
Salary Requirements: 75,000
References:Upon Request