1. Seon O Kim
5400 Backlick Woods Ct. Springfield, VA 22151  213-925-5971  sk80624@gmail.com
I am a dedicated and self-motivated professional with more than 4 years of experience in
business IT support and a proven track record in a high-paced enterprise network environment
holding responsibilities in multiple IT areas. I possess a wide range of IT skill sets including, but not
limited to, hardware and software lifecycle management, network infrastructure planning, implementation,
and troubleshooting uncommon issues.
EDUCATION AND CERTIFICATIONS
Cisco Certified
Cisco Certified Network Associate (CCNA) - Routing & Switching (2013)
CompTIA Certified
Server+, Security+, and Network+ (2014)
Microsoft Certified Windows 7 (70-685) MCP; EXIN ITIL V3 (2015)
Monterey Peninsula College Monterey, CA (2004)
Certificate of Achievement: Computer Software Applications, and Computer Technology
CORE COMPETENCIES
IT Network Support/ Hardware and Software Installation & Configuration/ Data Back-Up & Recovery/
Problem Management Troubleshooting/ TCP/IP networking protocol/Active Directory/Remote Desktop
Hardware: Cisco Routers, and Switches; HP, Samsung, Dell, Lenovo, Acer, Sony, IBM, Apple Desktops
and Laptops; Printers (HP, Samsung, Canon, Brother, Epson, Polaroid Bluetooth, etc.); Point of Sale
Systems; Wireless Routers & Access Points
Software: Cisco ASA and IOS Configuration; Windows Server 2003, 2008; Windows XP, 7, 8;
Windows XP, Vista, 7, Virtual PC, Outlook, Word, Adobe, Remedy, RAS Tools, Service Manager
Microsoft Office
EXPERIENCES AND ACHIEVEMENTS
Tier III Field Support Technical Bai Inc. (NGEN Base Ops) 9/14 - Present
U.S Pentagon, Washington, D.C Full-time
 Provide a host of IT services to over 10,000 E-VIP, VIP and non-VIP military and civilian Navy personnel at the
U.S. Pentagon.
 Provide seat management and Tier III technical-support including: Advanced troubleshooting, Data Encryption
/ Decryption, Configuration, Installation, Repair and Administration of (End User Devices) and supporting
software / Applications.
 Support covers HP products, Dell PCs and Laptops, and some Xerox devices
 Strong working knowledge of the NGEN IT infrastructure and Enterprise class networks.
 Fastidious documentation, research and testing of NGEN user devices and operation systems
 Administration of user accounts, and device associations in Active Directory / Remedy
 Analyzed, solved and thoroughly documented complicated network and application errors
 Implemented and facilitated NGEN training program for new hires and veteran staff members
 Functions as diplomatic liaison between NGEN and end users including EVIP staff
 Daily interaction, consultation and counsel with U.S. Navy VIP and EVIP staff including U.S. Secretary of the
Navy, Office of Naval Operations, and multiple military senior officials.
Network Technician, Computer Tech Support IT Pronets 2011 – Present
Annandale, VA Part-time
Main point of contact for technical support, diagnosing and troubleshooting hardware, software, and cable faults.
 Setup multiple Cisco testing environments for Cisco networking certification exams including setting up Cisco
switches, routers, and ASAs with configurations, firewall rules, and basic ACLs.
 Instruct students on various operating systems and software applications in order to enhance basic
understanding and increase efficiency and productivity
 Provide end-to-end support for both local and remote users in order to ensure proper functioning
 Install, upgrade, and repair software and hardware, implement file backups, and configure systems and
applications.