1. TAMMY ARSENAULT Cell:(902) 388-8704
11 RockCliffe Ave, Apt 10 Charlottetown PE. C1A 6P2 tamster5@yahoo.com
Professional Profile
Technically proficient IT Professional offering extensive experience, a distinguished track
record, and demonstrated abilities in Information Technology, areas of expertise include:
• Service Now
• Diagnosis, Troubleshooting, and Repair
• Active DirectoryLan-Admin
• Security Administration
• Multimedia Hardware/Software Support
• Configuration and Implementation
• Strategic and Tactical Planning
• System Administration of IBM
Mainframe and Server Networks
• Customer Service
Professional Accomplishments
Information Technology
• Manage and resolve tier 1 Service Desk e-mail, phone and in-person
requests using phone.
• In-person assistance and remote support technologies.
• Troubleshoot, escalate and facilitate resolution of tier 2-3 Service Desk
issues.
• Maintain user account set up maintenance archive.
Information Technology
• Administer access to files and other resources using file/folder permissions
and Active Directory security group memberships
• Administer user accounts.
• Administer e-mail distribution groups, shared account access and archiving.
• Monitors and administers IT Communications.
• Monitors computer hardware, software and environmental factors.
ATM Field Service
• Perform routine maintenance checks, adjustments and repairs.
• Completed numerous service calls in many parts of the Island daily.
• Replace worn electromechanical parts for cash dispensing systems and
troubleshoot both hardware and software operations.
Work History
Global IT Service
Desk Analyst
Invesco, Charlottetown. Jan 2015-Sept 2016
Computer repair
Technician/Sales
Combat Computers, Summerside. Nov 2013-Sept 2014
IT Support Analyst Cogsdale, Charlottetown. Oct 2012-Jan 2013
IT Consultant Veterans Affairs, Charlottetown. Sept 2010-Aug 2011

2. TAMMY ARSENAULT • (902) 388-8704 • tamster5@yahoo.com
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IT Consultant CGI/SSDC Summerside. April 2007-Sept 2010
ATM Technician NCR, Charlottetown. June 2004-Aug 2006
Education
Network
Administrator
Career Skills, Summerside, PE. Graduation May 2003
A+ Certification Career Skills, Summerside, PE. Certified May 2003
MCP Certification Career Skills, Summerside, PE. Certified May 2003
Dell Certifications DCSE Online University Certified 2004-2006
ATM Certifications NCR, Halifax, NS. Certified 2004-2006
References
Available upon request.
Len Cudmore, Team Lead NCR, Charlottetown PE. (902) 368-1667
Larry Benell, Team Lead CGI, Calgary AB. (403) 460-2795