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( Phone No.: 91 129 3214227 |7 Fax: +91 129 4073226|*: info@silpl.com
Radha’s Mother has 4 
Children : 
April, May and June 
What is the name of the 
Fourth ?
Self Presentation cues
Verbal 
and 
Non-Verbal !
How do we 
Communicate 
without speaking 
?
Kinesics
Types of Non-verbal Communication 
14 
PARA-LANGUAGE 
Pitch 
Volume 
Rate
Types of Non-verbal Communication 
15 
PARA-LANGUAGE 
Intonation 
Quality 
Modulation
The 9 Cs of Communication !
Confidence Concise Considerate 
Clarity Concrete Courtesy 
Complete Correct Careful
N FORM 
ADVANCE SHIPPING 
NOTIFICATION ( ASN ) 
MARKING ON BAGS 
( RUDRAPUR VIA DELHI )
Organization Barriers 
• Attitude of Superiors 
• Fear of challenge of 
authority 
• Lack of time 
• Lack of awareness 
• Unwillingness of Juniors 
to communicate
Listen 
Twice as much as 
you 
Talk !
Listening Skills 
“If we were supposed to 
talk more than listen, we 
would have been given 
two mouths and one ear 
!” 
( Mark Twain )
Conversation is 
generally… 
Misunderstoo 
d 
Misinterprete 
d 
Rejected Not Heard
Being Active Listeners… 
• Understand body language 
• Make eye contact 
• Suspend judgment 
• Keep an open mind 
• Hear the person out 
• Do not react to emotive 
words
Self Presentation cues
CURRENT 
SCENARIO !
CURRENT 
SCENARIO !
CURRENT 
SCENARIO !
CURRENT 
SCENARIO !
EFFECT 
Customer
HOW TO 
IMPROVE ?
JOHARI WINDOWS 
Developed by Joseph Luft and 
Harry Ingham 
(University of California) 
in the year 1955 
JOHARI 
Derived from their First Names 
( Jo + Harry )
JOHARI WINDOWS 
A Simple Effective Tool for 
illustrating and improving 
self-awareness and mutual 
understanding between 
individuals within a group / 
between Groups .
JOHARI WINDOWS 
OPEN 
AREA 
BLIND SELF : 
Not known to 
Self but known to 
BLIND 
AREA 
HIDDEN 
AREA 
others. 
UNKNOWN 
AREA 
PRIVATE SELF : 
Known to Self but 
not to others. 
UNKNOWN 
SELF : 
Not known to 
Self or others.
QUDARANT 1 – PUBLIC SELF
QUDARANT 2 – BLIND AREA
QUDARANT 3 – PRIVATE SELF
QUDARANT 4 – UNKOWN SELF
FREE / OPEN AREAS: 
KNOWN TO ME AND OTHERS
BLIND SPOTS : 
KNOWN TO OTHERS ONLY
HIDDEN AREA : 
UNKNOWN TO OTHERS
UNKNOWN AREA : 
KNOWN TO NONE
OPEN AREA BLIND AREA 
OPEN AREA 
UNKNOWN 
AREA 
HIDDEN 
AREA
THANK YOU !
45 
Valuing Time…

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Effective communication using johari windows by MVS Rao