This document discusses effective communication skills. It defines communication as the process of transferring information from a sender to a receiver through a medium that can be impacted by barriers. It notes that communication consists of 55% body language, 38% words, and 7% paralinguistic cues. The document outlines objectives of understanding communication's importance and improving verbal and non-verbal skills. It also lists the 7 Cs of effective communication and barriers to communication.

1. EFFECTIVE
COMMUNICATION
SKILLS
PART 1 – INTRODUCTION
EFFECTIVE
COMMUNICATION
SKILLS
PART 1 – INTRODUCTION

2. • To understand the importance of
communication
• To improve upon verbal communication –
written & oral
• To improve upon non-verbal communication –
body language, listening skills, mannerisms
ObjectivesObjectives

3. What is communication?What is communication?
• A process of transferring information from one
entity to another:
– Effective Communication
– Interpersonal communication
– Formal Communication

4. ProcessProcess
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

5. Communication is:Communication is:
Words
ParalinguisticBody Language
55%
7%
38%

6. Why should you improve your
communication skills?
Why should you improve your
communication skills?
• Interact – Socially/Professionally
• Negotiate
• To develop yourself as a professional
• Progress
• Competition

7. Activity
• Draw a picture
ActivityActivity

8. 7 Cs of Communication7 Cs of Communication
• Clarity
• Completeness
• Concreteness
• Courtesy
• Conciseness
• Correctness
• Consideration

9. Few major Barriers in communicationFew major Barriers in communication
• Unwillingness to communicate
• Lack of Self-Confidence
• Language differences
• Vocabulary level
• Voice quality
• Assumptions
• Distractions
• Weak listening ability
• Emotions
• Less Interest

10. • Use simple words and phrases that are understood by every body.
• Increase your knowledge on all subjects you are required to speak.
• Speak clearly and audibly.
• Check twice with the listener whether you have been understood accurately
or not
• In case of an interruption, always do a little recap of what has been already
said.
• Always pay undivided attention
• While listening, always make notes of important points.
• Always ask for clarification if you have failed to grasp other’s point of
view.
• Repeat what the speaker has said to check whether you have understood
accurately.

11. • Do not instantly react and mutter something in anger
• Do not use technical terms & terminologies not understood by
majority of people
• Do not speak too fast or too slow
• Do not speak in inaudible surroundings, as you won’t be heard
• Do not assume that every body understands you
• While listening do not glance here and there as it might
distract the speaker
• Do not interrupt the speaker
• Do not jump to the conclusion that you have understood
everything

12. Formal CommunicationFormal Communication
• Rules of communication:
– Go through channels
– Adhere to orders and
direction coming from
above
– Escalate problems as
needed going through your
chain of command
– Avoid badmouthing –
superiors/colleagues

13. First ImpressionFirst Impression
• It takes just a quick glance, maybe three seconds,
for someone to evaluate you when you meet for
the first time.
– Be on Time
– Be Yourself, Be at Ease
– Smile!
– Be Open
– Small Talk …
– Be Positive
– Be Courteous And Attentive

14. ImplementationsImplementations
• When at work, speak only in English
• Self – introduction ( 2 - 4 minutes) next week