This document provides an overview of communication and discusses dos and don'ts of effective communication. It defines communication as the sharing of information between two or more people. The communication process involves a two-way exchange of messages. Effective communication has benefits such as quicker problem solving, stronger decision making, and increased productivity. The document outlines various forms of communication, including formal and informal methods. It concludes by listing dos and don'ts for oral and written communication, emphasizing the importance of clarity, empathy, honesty, and avoiding distractions.

1. PRESENTATION MENTOR: PRESENTED BY:
DR. DEEPTI BAJPAI CHIRAG BAKLIWAL
DIVYESH VERMA
MEGHANSHI GARG
NAMAN CHOURASIYA
Presentation On:
Do’s and Don’t s of Communication
MBA-FT B

2. OVERVIEW
• Introduction
• Definition
• Communication Process
• Benefits of Effective Communication
• Forms Of Communication
• Communication Media
• Do’s And Don’ts of Communication

3. The word ‘communication’ has
been derived from the Latin
word ‘communis’ or
‘communicare’ that means ‘to
share’.
It means- sharing of
information/ideas/thoughts/
opinions.
Communication – An Introduction

4. George Terry:
“Communication is an
exchange of facts, ideas,
opinions or emotions by
two or more persons.”
COMMUNICATION - DEFINITION

5. Communication
is a two-way
process
Communication Process

6. The Process Of Communication

7. Benefits of Effective Communication
Effective
Communication
Quicker
Problem
Solving
Stronger
Decision
Making
Increased
Productivity
Stronger
Business
Relationships
Enhanced
Professional
Image
Smooth Work
Flow

8. Formal:
Established and aged
procedures
- Memos, Circulars,
Notices, Letters
etc.
Informal:
Channels not
formally recognised
– ‘the grapevine’,
Gossip, Chitchat
Forms Of Communication

9. Effective Communication

10. Communication Media

11. Common Do’s And Don’ts of
Communication
• Pay attention
• Accept that all
emotions are valid
• Practice empathy and
open-mindedness
• speak honestly
Do’s
• Don’t underestimate
timing
• Don’t be distracted by
multi-tasking
• Don’t interrupt
• Don’t use “you”
language
• Don’t be stubborn
Don’ts

12. • Know your audience
• Speed in the first few
moments
• Stay within the time
allotted
• Understand your
message clearly
• dry run
• speak confidently but
not aggressively
Do’s
• Never read
• Avoid using
specialized technical
jargon
• empty space
• Don’t point out your
finger
• Don’t overuse
abbreviations
• Don’t interrupt
Don’ts
Oral Communication

13. • Be Clear and direct
• Be polite
• Use Simple language
• Use facts and figures
• Proper letter head
• Proof reading
Do’s
• Don’t make
grammatical mistakes
• Don’t be vague
• Don’t over write
• Stick to one format
throughout the letter
Don’ts
Written Communication

14. Kinesics
Eye Contact
Facial expressions
Emotions
Gestures
Postures
Touches

15. Eye Contact

16. Facial Expressions
Happiness
Sadness
Anger
Disgust
Fear
Surprise

17. Postures

18. Gesture

19. Appearance

20. Proxemics
Public Zone
12’ and up
Social Zone
4’ – 12’
Personal Zone
18” – 4’
Intimate Zone
Touching – 18”

21. THANK YOU