This document discusses effective communication for safety. It defines communication as the sharing of ideas and information with others in a way that ensures understanding. Communication is a two-way process of sending and receiving messages. The purpose of communication includes providing necessary information, recognizing good performance, preventing misunderstandings, and addressing fears or concerns. Effective communication relies on understanding the audience and using the appropriate tone, language, and visual aids to convey the right message clearly and briefly. Listening is also an important aspect of communication.

1. Effective Communication for
Safety

2. Communication Defined
◼ Basically, communication is sharing of
ideas / information with others and
being UNDERSTOOD.
◼ It is a two way process of sending and
receiving words/actions/symbols/signs.
◼ It is what we do to give and get
understanding.

3. Purpose of Communication
◼ To provide the necessary information
about a job, a machine, a decision, an
action taken, etc.
◼ To recognize good performance
◼ To prevent misunderstanding
◼ To allay fears, worries and suspicions

4. Types of Communication
◼ Downward
◼ Upward
◼ Lateral

5. Other Aspect of
Communication
◼ 3 basic elements of communication: the
sender , the receiver the message.
◼ For one to get through the other
◼ They must be tuned in on the same wave
length
◼ They must speak the “same language”
◼ The sender must use the language the receiver
understands.

6. Most Common Communication
Filters / Barriers
◼ Knowledge
◼ Bias
◼ Mood
◼ Physical Factors
◼ Motives
◼ Language

7. Trainers’ communication barriers
◼ Long words
◼ New words
◼ Jargon
◼ Language
◼ Non-verbal and verbal message
mismatch
◼ Training aids and topic mismatch

8. Hindrances of a Good
Communication
◼ Non-operational training aids
◼ Boring presentation
◼ Assuming level of knowledge
◼ Speaking manner
◼ Participant and Trainer preconceptions
not matching

9. Why do some participants not
listen?
◼ People think faster than your speaking rate
◼ Poor motivation
◼ Distractions
◼ Complex information

12. Principles of Effective
Communication
◼ Principle of Frequency
◼ Principle of Intensity
◼ Principle of Duration
◼ Principle of Line Loss
◼ Principle of Emotional Appeal
◼ Principle of Application

13. Other Aspect of
Communication
The communicator makes use of certain aids
of devices:
1. Words are precision instruments
◼ Use the right words for the purpose in hand
◼ Avoid imprecise words like “few”, “some”, or
“many” when meaning will be conveyed better
by actual numbers and percentages.

14. Other Aspect of
Communication
2. Tone sometimes convey more than
content does. It is how the thing is said
rather than what is said that may set
road-blocks and cause a communication
gap.
◼ reacts on the thoughts and emotions of
the receiver. It is, therefore, wise to use
the correct tone in your messages.

15. Other Aspect of
Communication
◼ Communications should be brief:
◼ Long enough, and no longer, to get the point
across
◼ Not wordy, redundant or long-winded

16. Poor Communication may
result in :
◼ Poor training of staff
◼ Misunderstanding
◼ Conflict between staff
◼ Objectives not being met
◼ Frustration
◼ Organizational inefficiency

17. Other Aspect of
Communication
◼ Effective presentation should
include the following
◼ A clear-cut identification of the
problem, idea or program to be
presented

18. Other Aspect of
Communication
◼ A careful organization of the subject
matter
◼ By identifying major and minor points
◼ By organizing thoughts and
information points to put across a
specific outline.

19. Other Aspect of
Communication
◼ Judicious use of visual aids
◼ Charts, graphs, slides, transparencies,
movies have an important part. Used
improperly, however, they can be
boring and, worse, may give the
wrong emphasis.

20. Other Aspect of
Communication
◼ Careful consideration of the
background and interests of the
audience
◼ A minor point for one group can be a
major point for another
◼ What is interesting to one group can
be boring to another.

21. Other Aspect of
Communication
◼ Sensitivity to audience reaction as a
presentation progresses
◼ Part of a presentation may have to
left out and others elaborated on to
meet the situation
◼ Boring speakers are usually insensitive
to audience reaction.

22. Other Aspect of
Communication
3. Listening is an important aspect of
communication. In communicating,
don’t do too much of the talking
yourself, listen to what the other has to
say. This way, you establish rapport
with your receiver.

23. Nine (9) methods to get, or keep the group
involved :
◼ Use a quiz
◼ Seek their opinion
◼ Entertain them
◼ Ask them what they want
◼ Give them props
◼ Always challenge them
◼ Make them guess
◼ Encourage them
USE A GAME

24. Common Errors in a Trainer’s Body Language
(the five most common body language errors
made by trainers) :
◼ Having nasty personal habits
◼ Always being too stiff
◼ Blocking or touching your face
◼ Including pointless hand gestures
◼ Tapping or shaking your leg or hand
◼ “we need to change our habit to overcome
these problems”