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Psychology
of
Communication
RESOURCE PERSON: SADIA QAZI
“To effectively communicate, we must realize that we are all
different in the way we perceive the world and use this
understanding as a guide to our communication with others.” –
Tony Robbins
Communication
Relationship between Communication and
Psychology
Communication is important for any career, but it’s absolutely vital when
studying human behavior.
 The relationship between communication and psychology runs deep, and
anyone who wants to study to become a counsellor or psychologist must have
these soft skills in place.
The relationship between communication and psychology isn’t just about how a
practitioner interacts with patients or clients. These two areas are intrinsically
linked, because interpersonal communications play a significant role in the way
someone views themselves.
Types of communication
Verbal Communication Verbal communication occurs when we
engage in speaking with others.
Non-Verbal Communication What we do while we speak often
says more than the actual words. Our body language
Written Communication
Listening
Visual Communication
Elements of Communication
Elements of Communication
•Message: The actual content or information that is being
communicated is termed as a message.
•Source/ Sender: Source or sender is the one who sends the message
or information to another person.
•Medium/ channel: A system or the means to transfer information or
message between the sender and receiver.
•Receiver: As the term indicated, the receiver is the one who receives
messages or information transmitted by the sender.
Basic Principles of Communication Process (7 C’s)
Basic Principles of Communication Process (7 C’s)
1. Principle of Conciseness
The principle of Conciseness states that the message should be conveyed in concise form i.e. in
the best shortest possible way.
2. Principle of Clarity
While communicating, clarity or clear communication is also an important aspect for individuals
and in business communication. By following the clarity principle of communication, one can
focus on a specific message at a time.
3. Principle of Correctness
One can better understand or interpret the more accurate message. The guidelines for correct or
accurate communication are covered under the principle of correctness.
Principles of communication
4. Principle of Concreteness
The clear and particular message is defined as a concrete message. The
concreteness principle of communication states that while communicating, the
message should be to the point or specific, definite, and clear instead of being
general or unclear.
5. Principle of Completeness
The next principle of communication states that communication should be
complete to be effective. A message is said to be complete when the recipients of
the message receive all the necessary information that they want to be informed.
Principles of communication
6. Principle of Courteousness
The principle of courteousness states that while communicating, the sender
should show respect to the audience or receiver. So, the sender should be polite,
enthusiastic, reflective, and sincere. Being courteous is when the sender takes
care of own and receiver’s feelings. These messages are focused on the audience,
positive, and unbiased.
7. Principle of Coherence
The communication should be coherent i.e. both consistency and logic should be
part of the sender’s message. Without being logical or coherent, the main purpose
or idea behind the message can’t be conveyed properly.
Barriers to Communication
1. The barrier of language
2. Barriers related to psychological factors
3. The Barrier of emotional factors
4. Physical barrier
5. The Barrier of cultural differences
6. Organizational Barriers
7. Barriers related to the attitude or behavioral issues
8. Perceptual Barrier
Simple Keys to Effective Communication
Simple Keys to Effective Communication
1. Learn The Basic Of Non-verbal Communications
Non-verbal communication act as a presentation to your words, ideas. It describes you
more about your thoughts. According to a survey we humans use the mostly non-verbal
form of communication and fewer words.
So when the majority of our words are described by our body, it’s important to know the
basics of non-verbal communications.
For a clear and confident conversation, focus on your posture, make sure your body
posture is good. Avoid folding your arms, no eye contact, or making your self smaller
than you are.
Use your eye contact to break the gap and more around the space.
Simple Keys to Effective Communication
2. Ask For Honest Feedback
Whenever u have a conversation with your family, friends, mentors, or near dears
one, ask them about your mistakes, progress you have done in conversation.
This will help you in achieving your goals and by looking after your mistakes,
you will learn them and improve it.
3. Respect Your Audience
As a speaker, you should respect your audience. They are here for you to listen.
They want to listen to your ideas, so you must respect them. Remember the quote
“Give respect, Take respect“.
Simple Keys to Effective Communication
4. Maintain Eye Contact
Effective communication is where the speaker makes eye contact with his
audience. It shows confidence in the speaker which shows his personality. The
receiver starts trusting to him and shows interest in his words, listen to him
properly.
5.Take Time To Respond
Before responding in a conversation, take some time to think properly about the
speaker’s opinion and then reply to him. It shows you are genuinely interested in
him and understood them properly. Which is a good trait? Isn’t it?
Also, it will give you, little time to respond to him.
Simple Keys to Effective Communication
6. Listen Properly
No matter how good are you in communications but if you are not good
at hearing others than all the game ends. Effective communication is where you also
listen properly instead of just throwing your words.
7. Engage Your Listeners To Improve Your Communication Skill
Your audience must be active in listening to you, but if they are not, you can ask
them questions or ask their opinions to grab their attention back.
8. Body Language Is Important
Your body language is as important as your words are in a conversation because body
behavior tells about your personality. It shows your emotions to your listeners.
It can be used in your favor too. Read your audience’s body language and you will know
about their interest in your speech, whether they are agreed with you or not.
Simple Keys to Effective Communication
9. Be Brief But To The Point
We know tons of our particular topic but it doesn’t mean we speak everything at
the time of a conversation. Keep it simple and small and avoid keep going and
going. It will start losing audience interest and will waste their time. Go on point
always.
10. Get Comfortable Speaking Extemporaneously
When lawyers present a case in front of the judge, they speak extemporaneously.
This means they write down a list of topics they need to speak in front of a judge
but they did not memorize it word to word.
“Communication works for those who
work at it.” – John Powell
Activity: Assignment 2
Write a Book Review
“How to win friends and influence people?

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communication in Psychology

  • 2. “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins
  • 4. Relationship between Communication and Psychology Communication is important for any career, but it’s absolutely vital when studying human behavior.  The relationship between communication and psychology runs deep, and anyone who wants to study to become a counsellor or psychologist must have these soft skills in place. The relationship between communication and psychology isn’t just about how a practitioner interacts with patients or clients. These two areas are intrinsically linked, because interpersonal communications play a significant role in the way someone views themselves.
  • 5. Types of communication Verbal Communication Verbal communication occurs when we engage in speaking with others. Non-Verbal Communication What we do while we speak often says more than the actual words. Our body language Written Communication Listening Visual Communication
  • 6.
  • 8. Elements of Communication •Message: The actual content or information that is being communicated is termed as a message. •Source/ Sender: Source or sender is the one who sends the message or information to another person. •Medium/ channel: A system or the means to transfer information or message between the sender and receiver. •Receiver: As the term indicated, the receiver is the one who receives messages or information transmitted by the sender.
  • 9. Basic Principles of Communication Process (7 C’s)
  • 10. Basic Principles of Communication Process (7 C’s) 1. Principle of Conciseness The principle of Conciseness states that the message should be conveyed in concise form i.e. in the best shortest possible way. 2. Principle of Clarity While communicating, clarity or clear communication is also an important aspect for individuals and in business communication. By following the clarity principle of communication, one can focus on a specific message at a time. 3. Principle of Correctness One can better understand or interpret the more accurate message. The guidelines for correct or accurate communication are covered under the principle of correctness.
  • 11. Principles of communication 4. Principle of Concreteness The clear and particular message is defined as a concrete message. The concreteness principle of communication states that while communicating, the message should be to the point or specific, definite, and clear instead of being general or unclear. 5. Principle of Completeness The next principle of communication states that communication should be complete to be effective. A message is said to be complete when the recipients of the message receive all the necessary information that they want to be informed.
  • 12. Principles of communication 6. Principle of Courteousness The principle of courteousness states that while communicating, the sender should show respect to the audience or receiver. So, the sender should be polite, enthusiastic, reflective, and sincere. Being courteous is when the sender takes care of own and receiver’s feelings. These messages are focused on the audience, positive, and unbiased. 7. Principle of Coherence The communication should be coherent i.e. both consistency and logic should be part of the sender’s message. Without being logical or coherent, the main purpose or idea behind the message can’t be conveyed properly.
  • 13. Barriers to Communication 1. The barrier of language 2. Barriers related to psychological factors 3. The Barrier of emotional factors 4. Physical barrier 5. The Barrier of cultural differences 6. Organizational Barriers 7. Barriers related to the attitude or behavioral issues 8. Perceptual Barrier
  • 14. Simple Keys to Effective Communication
  • 15. Simple Keys to Effective Communication 1. Learn The Basic Of Non-verbal Communications Non-verbal communication act as a presentation to your words, ideas. It describes you more about your thoughts. According to a survey we humans use the mostly non-verbal form of communication and fewer words. So when the majority of our words are described by our body, it’s important to know the basics of non-verbal communications. For a clear and confident conversation, focus on your posture, make sure your body posture is good. Avoid folding your arms, no eye contact, or making your self smaller than you are. Use your eye contact to break the gap and more around the space.
  • 16. Simple Keys to Effective Communication 2. Ask For Honest Feedback Whenever u have a conversation with your family, friends, mentors, or near dears one, ask them about your mistakes, progress you have done in conversation. This will help you in achieving your goals and by looking after your mistakes, you will learn them and improve it. 3. Respect Your Audience As a speaker, you should respect your audience. They are here for you to listen. They want to listen to your ideas, so you must respect them. Remember the quote “Give respect, Take respect“.
  • 17. Simple Keys to Effective Communication 4. Maintain Eye Contact Effective communication is where the speaker makes eye contact with his audience. It shows confidence in the speaker which shows his personality. The receiver starts trusting to him and shows interest in his words, listen to him properly. 5.Take Time To Respond Before responding in a conversation, take some time to think properly about the speaker’s opinion and then reply to him. It shows you are genuinely interested in him and understood them properly. Which is a good trait? Isn’t it? Also, it will give you, little time to respond to him.
  • 18. Simple Keys to Effective Communication 6. Listen Properly No matter how good are you in communications but if you are not good at hearing others than all the game ends. Effective communication is where you also listen properly instead of just throwing your words. 7. Engage Your Listeners To Improve Your Communication Skill Your audience must be active in listening to you, but if they are not, you can ask them questions or ask their opinions to grab their attention back. 8. Body Language Is Important Your body language is as important as your words are in a conversation because body behavior tells about your personality. It shows your emotions to your listeners. It can be used in your favor too. Read your audience’s body language and you will know about their interest in your speech, whether they are agreed with you or not.
  • 19. Simple Keys to Effective Communication 9. Be Brief But To The Point We know tons of our particular topic but it doesn’t mean we speak everything at the time of a conversation. Keep it simple and small and avoid keep going and going. It will start losing audience interest and will waste their time. Go on point always. 10. Get Comfortable Speaking Extemporaneously When lawyers present a case in front of the judge, they speak extemporaneously. This means they write down a list of topics they need to speak in front of a judge but they did not memorize it word to word.
  • 20. “Communication works for those who work at it.” – John Powell
  • 21. Activity: Assignment 2 Write a Book Review “How to win friends and influence people?