This document discusses various types of interpersonal communication including verbal, written, nonverbal, and intercultural communication. It also discusses listening as an active process of receiving, interpreting, and reacting to messages from the communication sender. Several barriers to effective listening are outlined such as inadequate background information, selective perception, and distractions. Collaboration in the workplace is defined as groups working together through idea sharing to accomplish common goals. Effective decision making techniques for teams include brainstorming, the nominal group technique, and the Delphi technique. Models of organizational conflict include Pondy's five stage model of latent, perceived, felt, manifest, and aftermath conflicts.

3. Types of interpersonal
communication
Verbal communication, written
communication, Communicating with
gestures, Lip reading, Dancing,Intercultural
communication, mass communication etc.

8. According to M.V.Rodriques “listening is a process of receiving, interpreting and reacting
to the messages received from the communication sender”.

14. Objectives of listening

20. Barriers to effective listening
• 1. Inadequate background information.
• 2. Selective memory
• 3. Selective expectation
• 4. Fear of being influenced or persuaded
• 5. Bias and being judgmental
• 6. Partial listening and distractions
• 7. selective perception
• A. physical, psychological, linguistic, cultural barriers
• Improving listening skills

23. Remember feedback on communication channel
S MCR
F

30. Collaboration in the workplace is when two or
more people (often groups) work together
through idea sharing and thinking to
accomplish a common goal. ... A strong sense
of purpose - Groups and individuals who
truly collaborate see the value in
working together.

43. "The key to valuing differences is to realize that all people
see the world, not as it is, but as they are.“
- Stephen Covey
Habits of Highly Effective
People
6. Synergize
• After all, if two people have the
same opinion, one is
unnecessary. When we become
aware of someone’s different
perspective, we can say, “Good!
You see it differently! Help me
see what you see.”
• We seek first to understand, and
then we find strength and utility
in those different perspectives in
order to create new possibilities
and Win-Win results.

53. TEAM BUILDING LIFE CYCLE

54. Team building skills
• 1. coordination within the team
• 2. Efficiency and competency levels
• 3. Distribution of power and responsibility
• 4.Team Bonding
• 5. Optimal performance

59. Effective decision making techniques
for teams and groups
• 1. brain storming
• 2. Nominal group technique
• 3.Electronic meeting
• 4. Delphi technique
• Positive as well as negative aspects of team or group decision
making

66. Figure 13.5 Pondy’s Model of Organizational
Conflict
Stage 1:
Latent Conflict
Stage 2:
Perceived Conflict
Stage 3:
Felt Conflict
Stage 4:
Manifest Conflict
Stage 5:
Conflict Aftermath