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E-
MARKETING
32
E-Marketing

    Electronic Marketing

“                          ”
E-
marketing
Traditional Marketing)

                    E-
     Marketing
E-Marketing



  E-Marketing
E-Marketing
Identifying)
Anticipating)




             E-Marketing
                           easy Jet
(http://www.easyjet.com)
Satisfying)
       E-Marketing
(e-Marketing   Strategic
Planning)
e-
Marketing
Business

Customer
   Government
9

B2B   B2G   B2C
G2B   G2G   G2C

C2B   C2G   C2C
Business to Business : B B




               EDI (Electronic Data
Interchange)     Extranet
                              Just-in-time
Business to Consumer : B C




         (SMEs)    World Wide Web
e-Mail            Web Site
                  Web Site
Business to Government :
            B G


(Government Procurement)
Customer to Customer : C C


                      Web site
Consumer to Business (C B)


Internet


Online
Government to
Business/Citizens G B, G C)
B2B Model
    B2B           (Business to
Business)


            Ex.
 www.FoodMarketExchange.com
B2G Model
    B2G
(Business to Government)
B2B Model
     www.plasticsnet.com
B2C Model
           (Business to Consumer)
www.amazon.com ,www.jobsdb.com
  Ex. www.AR4U.com, www.Tohome.com
G2B Model


e-Revenue
G2G Model

                       Government
Fiscal Management Information System
:GFMIS) www.gfmis.go.th
G2C Model
Government to Citizen
      e-Government , e-Citizen
Smart Card
C2B Model




(Mobile Commerce)
C2G Model


email
         email
C2C Model

www.thai2hand.com
                    www.ebay.com
C2C Model
Ex. www.ThaiSecondhand.com,
      www.Ebay.com

Online Marketing Mix
 6 C’s

        Long tail
Online Marketing Mix
                Jerome McCarthy
Michigan State University

4P’s           Product + Price + Place +
Promotion

                              3
Personalize or Personal Interest
           + Personal Network
             +      Public     Commentary
Product


   Privacy                                    Place




                        7P’s
Payment                                          Price




          Personalize             Promotion
1. Product
           E-Commerce
•                       (Digital Goods
Product)
    Software (Palm Software,
       )
    Media (Music, Picture)
           (E-Book)
•                (Physical Goods
Product)
    Books, Computer,       ,         Silk
    Screen,
•
2. Price

•            (
•
•
    -
3. Place

•
•       / Friendly user
•
•
•
4. Promotion
•                           & PR
    Banner, E-mail
•      Up Sale         Cross Sale
Up Sale

             Up Sale
Cross Sale
5. Privacy (

•                  Privacy Policy
•
    - E-Mail
7. Payment
•   Credit Card – Payment


•   Credit Card
Content


    Convenience                     Community




                        6C’s




    Communication                   Commerce




6                   Customization
e-Marketing

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