This document discusses e-commerce, including business-to-consumer (B2C) and business-to-business (B2B) models. It provides an overview of key concepts in e-business and e-commerce. The document also analyzes the size and growth of the B2B market, drivers for B2B adoption, and factors for success in B2B e-marketplaces.

1. E-Commerce Jason C.H. Chen, Ph.D. School of Business Administration Gonzaga University, Washington, U.S.A. Senior Consultant, Taskco.com [email_address] Nov. 20, 2000

3. E-Commerce: From B2C to B2B and Beyond Jason C.H. Chen, Ph.D. School of Business Administration Gonzaga University, Washington, U.S.A. Senior Consultant, Taskco.com [email_address] Nov. 22, 2000

7. Figure: E-commerce on the rise. Source: 1999 SG Cowen/Datamation Networked Computing Survey Figure: E-commerce apps are a big driver for storage. Average installed online storage in gigabytes. Source: 1999 SG Cowen/Datamation Networked Computing Survey No plans Start in 99/00 Expand in 99/00 Largely done

8. Table: E-commerce’s most promising potential benefits Benefit New channel for existing business Improved customer service Enabled entire new line of business Reduced operating costs Improved cycle time % of Respondents 25% 23% 18% 7% 5% Benefit Keep pace with technology Reduced cost of sales Other Not available None % of Respondents 5% 4% 6% 4% 3%

9. eBusiness Processes WHY Customer Relationship Redesign Business Processes (Outside-In) Applying Technology WHAT HOW

10. eBusiness Processes WHY Customer Relationship Redesign Business Processes (Outside-In) Applying Technology WHAT HOW

11. Traditional versus E-Business Models? C B C B C: Individual Consumer B: Business

13. Enterprise User Profiles Workflow Business rules Payment Analytics Internet Firewall Figure: A B2C e-business Model Intranet

15. Figure : B2C and B2B Internet Commerce in the U.S. (Source: Forrester Research) Billion

20. E-Channel Management Procurement Network Trading Network E-Customer Relationship E-Commerce E-Portal Management E-Services SCM/ERP/Legacy Appls Businesses Businesses & Consumers 1:N M:1 M:N Knowledge Management/Business Intelligence Focus on e-Business Applications

22. How Big is B2B? Figure: The Goldman Sachs B2B Sizing in USA

25. B2C vs. B2B Source: Goldman Sachs Investmenet Research

35. Global Solution for Businesses: The Global Trading Web Global Trading Web Connect once to trade with anyone,anytime, anywhere in the world.

37. TASKCo Mission Expand Markets Improve Efficiencies Retain Customers Fundamental Business Drivers Have Not Changed Leveraging Internet to Help Customers to: