E-commerce refers to the buying and selling of goods and services using the internet. The first online sale occurred in 1994 when a CD was sold from an individual's website. Global e-commerce sales are projected to reach $27 trillion by 2020. E-commerce provides benefits to businesses like reducing costs and reaching more customers, benefits customers with convenience and choice, and benefits society by connecting people and facilitating public services. However, e-commerce also lacks personal interaction, depends on internet connectivity, and prevents experiencing products before purchase.

1. Presented by : Aamir Mirza

2. What is E-commerce?
E-Commerce is also known as internet commerce, It is a
system for buying and selling of goods and services using
the internet as the main means of exchange.

4. History of E-Commerce
The history of E-commerce begins with the first ever online
sale: On the August 11, 1994 a man sold a CD by the band
sting to his friend through his website NetMarket, an
American retail platform. This is the first example of a
consumer purchasing a product from a business through
the World Wide Wed-Or “E-Commerce” as we commonly
know it today.

6. Global retail E-Commerce sales are projected to reach
$27 trillion by 2020.

7. Traditional Commerce E-Commerce
 It is completely offline and
through in person or face
to face.
 It is limited to a particular
geographical area
especially smaller.
 It does not provide any
such customer support.
 It does not provide such
return policy until there is
damage in the product.
 It is completely an in digital
and online mode where the
communication is through
electronic form completely.
 It is reachable worldwide
and has more connectivity.
 It provides good customer
services in different forms
such as chat option or direct
call with customer care
executive.
 It accepts the return of the
products if not interested or
not liked by the customer
within 7 – 15 days
depending on the seller.

8. Benefits of E-Commerce
 Benefits to Businesses.
 Benefits to Customers.
 Benefits to Society.

9. Benefits to Businesses
 It helps to reach Global
 Cost effective
 New Customers With Search Engine Visibility
 It Reduces the Paper Costs
 Reduction in Inventories
 Mass Customization and Competitive advantage
 Information sharing

10. Benefits to Customers
 Gives freedom to make choices
 It gives more choice and alternatives
 Convenience of Shopping at Home
 Ensure Secrecy
 Time compression
 Provide Comparison Shopping
 E-payment system

11. Benefits to Society
 Enables More Flexible Working Practices
 Connects People
 Facilitates Delivery of Public Services

12. Disadvantages of E-commerce
 E-commerce Lacks That Personal Touch
 System and data integrity
 E-Commerce Delays Goods
 Dependent on internet
 Many Goods Cannot Be Purchased Online
 E-commerce Does Not Allow Experiencing the
Product before Purchase
 Loyal customers
 Anyone one Can Set Up an Ecommerce Website
 Too Many Competitors