This document provides an overview of business communication. It defines communication and discusses the key elements, types, principles, and barriers of communication. It also outlines the importance and objectives of communication in businesses. Some key points include:
- Communication is the exchange of information between two or more people. It is a two-way process.
- The elements of communication are the sender, message, receiver, encoding, decoding, channel, and feedback.
- Communication can be formal or informal and flow downward, upward, or horizontally within an organization.
- Barriers to effective communication include physical, psychological, linguistic, and mechanical barriers. Overcoming barriers requires strategies like regulating information flow and developing trust.
- The 7 C
Interpersonal communication skill, Meaning of Interpersonal communication skill, Meaning of communication, Definition of communication, Elements of communication, models of communication, Characteristics of communication, Forms of Interpersonal communication, Principles of Interpersonal communication, Advantages of Interpersonal communication
A presentation will give you a brief introduction of Verbal and Non Verbal Communication.
And provide knowledge about business letter and report making.
Hello,
This presentation is a little step to share some information on "Communication" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
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*All the information and images are collected from internet.
Interpersonal communication skill, Meaning of Interpersonal communication skill, Meaning of communication, Definition of communication, Elements of communication, models of communication, Characteristics of communication, Forms of Interpersonal communication, Principles of Interpersonal communication, Advantages of Interpersonal communication
A presentation will give you a brief introduction of Verbal and Non Verbal Communication.
And provide knowledge about business letter and report making.
Hello,
This presentation is a little step to share some information on "Communication" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
These Slides Describes Communication, Verbal & Non Verbal Communication, Communication Flow in an Organisation, Barriers To Effective Communication, Communication Process, And Tips For Improving Written Communication
To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
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3. MEANING
The word communication has been derived from the Latin
word ‘communis’ which means common.
Communication means exchange of information. It is a
process through which an information, idea or opinion is
transferred to more number of person. The information
transferred must be understandable to the receiver.
4. “Communication is a continuing and thinking process
dealing with the transmission and interchange with
underst6anding of ideas, facts and courses of actions.”
George R Terry.
“Communicatio0n is the process of passing information
and understanding from one person to another.”
Keith Davis.
5. CHARACTERISTICS OF COMMUNICATION
Communication involves at least two persons.
Message is compulsory
Communication may be written, oral or gestural.
Communication is a two way process.
Motivate a response.
Formal and informal communication.
Communication flows upward, downward and side to side.
10. NEED OR PURPOSE OF COMMUNICATION
To keep employees informed.
To provide employees orders and instructions of their duties.
To solicit information from employees which may aid
management.
To make each employee interested in his respective job and in
the work of the company as a whole.
To express management’s interests in its personnel.
To reduce or prevent labour turnover.
11. IMPORTANCE OF COMMUNICATION
Aid to managerial performance.
Achieving coordination.
Increase managerial efficiency.
Maintaining industrial peace.
Aid to leadership.
Motivation and morale.
Aid to job satisfaction.
Helps in public relation.
Time saving.
Effective control.
Increases productivity and reduce cost.
13. PURPOSE OF COMMUNICATION IN AN ENTERPRISE
Establish and disseminate the goals of an organization.
Develop plans for their achievement.
Organize human and other resources in the most effective and
efficient way.
Select, develop and appraise members of the organization.
Lead, direct, motivate and create a climate in which people
want to contribute and
Control performance
14. FUNCTIONS OF COMMUNICATION
1. The information function.
2. The command and instructive function.
3. The influence and persuasion function.
4. The integrative function.
15. PRINCIPLES OF COMMUNICATION
Main principles
Principle of drawing conclusions
Principle of use of fear
Principle of sleeper effect
Principle of credibility of communicator
Principle of effect of known motives
Principle of selective exposure
Principle of personnel involvement
Principle of influence of groups
16. Additional principles
Principle of primacy
Principle of two way communication
Principle of efficacy and effectiveness
Principle of uprightness and honesty of purpose
Principle of preciseness and clarity in communication
Principle of completeness
Principle of candidness
Principle of conciseness
Principle of coherence
Principle of consistency
Principle of consideration
Principle of courtesy
Principle of correctness
Principle of chronology
Principle of continuous communication
17. METHODS OR TYPES OF COMMUNICATION
1. ON THE BASIS OF ORGANISATIONAL STRUCTURE
(a) Formal communication (b) Informal communication
18. 2. ON THE BASIS OF FLOW or DIRECTION
(a) Downward communication
(b) Upward communication
(c) Crosswise or horizontal or lateral communication
19. 3. ON THE BASIS OF METHODS or MEDIA USED or EXPRESSION
(a) Written communication
(b) Oral communication
(c) Gestural communication
20. DIFFERENCE BETWEEN FORMAL AND INFORMAL COOMUNICATION
FORMAL COMMUNICATION INFORMAL COMMUNICATION
It is based on formal organizational
relationship
It is based on interpersonal relationship and is
free from formalities
It is slow because it has to follow a prescribed
path
As there is no particular path, it is very fast
The channels of communication are
preplanned
The channels of communication are unplanned
In this system only work related matters are
there
In informal communication work related as
well as social matters take place.
Chances of distortion of information are very
few
Chances of distortion of information are very
high
It is easy to fix the responsibility for messages It is not possible to responsibility for messages
It serves organizational needs Both organizational need s and social needs of
members are satisfied
Status or position of the parties is very
important
Status or position of the parties is very
irrelevant
24. OVERCOMING BARRIERS
Regulate the flow
Feedback
Simplifying language
Listen carefully
Developing a trusting climate
Watch non verbal cues
Setting communication goals
25. EFFECTIVE COMMUNICATION
Clarify before attempting to communicate
Examine the purpose of communication
Understand the physical and human environment when
communicating
In planning communication consult others to obtain their
support
Whenever possible communicate something that helps or is
valued by the receiver
Communication to be effective, requires following up
Communicate messages that are of short run and long run
importance
Action must be congruent with communication
Bea good listener
26. 7 C’S OF COMMUNICATION
Clarity
Completeness
Concrete
Conciseness
Correctness
Courtesy
Candidness
