Business communication involves the sharing of information between employees and outside a company to help achieve business goals. It can be internal, such as communication between employees, or external like communication with other businesses or consumers. Internal communication flows both top-down from management and bottom-up from employees, and also horizontally between peers. External communication includes business-to-business exchanges to benefit both parties and business-to-consumer information about products. Communication occurs through verbal methods like email and print media as well as non-verbal ways like body language and sign language. Barriers to effective business communication can arise from differences in language, culture, attitudes, and environments between communicators.
To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
Organizational communication has changed tremendously during the last years. With this comprehensive guide to organizational communication, we help to simplify things once more. Using the latest best practice information, we explain what organizational communications look like in 2021. And what you need to do to make yours a success.
#introduction
#effective communicaton
#scope of communication
#forms of communication
#business communication
#process of communication
#importance of communication
#key points
Organizational communication has changed tremendously during the last years. With this comprehensive guide to organizational communication, we help to simplify things once more. Using the latest best practice information, we explain what organizational communications look like in 2021. And what you need to do to make yours a success.
#introduction
#effective communicaton
#scope of communication
#forms of communication
#business communication
#process of communication
#importance of communication
#key points
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2. WHAT IS BUSINESS COMMUNICATION ?
Business communication is communication that is intended to help a
business achieve a fundamental goal, through information sharing
between employees as well as people outside the company.It includes
the process of creating, sharing, listening, and understanding messages
between different groups of people through written and verbal formats.
3. HISTORY OF BUSINESS COMMUNICATION
• The word communication has been derived from the Latin word communis
which implies common. Thus communication may be defined as the
interchange of thoughts and information to bring about mutual
understanding. Communication in general is valued even more in
international business communications to allow for the understanding of
cultures and the overall morale of the operation.
• Business communication focuses primarily on achieving goals/aims and, in
the case of a public company or organization, increasing the dividends of
shareholders
4. TYPES OF BUSINESS COMMUNICATION
There are two types of business communication-:
1.INTERNAL
2.EXTERNAL
5. INTERNAL BUSINESS COMMUNICATION
Business-to-employee communication, also known as workplace
communication, is the exchange of information within an organization.
The purpose of some communications is to develop trust, and/or to
increase productivity. The amount of information shared in this way is
often dependent on a "need to know" basis.
6. Top-down communication(bottom)
• This type of business communication includes the flow of information
from one level of the business hierarchy to another. Communication
that flows from the top of the hierarchy to the bottom ("top-down
communication") has been shown to decrease the stress levels of
employees if it provides clarification and reassurance to the worker
7. Upward communication (upward)
Upward communication is any communication within the business that is
passed through the business hierarchy from the bottom
upwards.[2] Suggestion boxes, which allow low-level workers to
communicate with management anonymously, are one example of
upward communication.
9. EXTERNAL COMMUNICATION
• External
• Business-to-business communication is sharing information between different other
companies, often done to benefit both parties. Business communication can help the
company achieve its fundamental goals by informing, persuading, and building good
relations with other companies to reach mutual goals.
• Business-to-consumer communication, also known as direct-to-consumer, is when a
company directly communicates with its consumers about product details or
company information. The opposite is when a consumer leaves reviews on a product
(or service), which may identify how the company could improve its product.
10. Methods of business communication
Methods of business communication
These internal and external types of business communication occur through verbal and non-
verbal methods of communication.
• Some forms of verbal communication
• Internet
• Email
• Print media
• Radio
• Word of mouth
11. Methods of business communication
Some forms of non-verbal communication
• Body language
• Sign language
• Eye contact
• Paralinguistics
• Television is an example of a medium which provides both verbal and non-
verbal communication.
12. Barriers to business communication
There are several barriers that a business might experience when communicating with business
partners. Such barriers can prevent one from receiving or understanding messages others use to
convey information, ideas, and thoughts.
• Language
• Cultural
• Behavioral
• Attitudinal
• Environmental
• These often arise because of differences in the states of mind, body, and perspective between
sender and receiver, which are a result of how encoding or decoding processes occur
13. Business communication studies
Higher learning institutions offer communication courses, and many are
now offering business communication courses. These courses teach
students how to communicate more effectively. Attending these courses
help students understand the communication barriers they might
experience when communicating with others. It is suggested that 93% of
employers believe that clear communication skills are more important
than the students' actual major area of study.Communication
competence is an ability that is sought after by employers and often
leads to professional success.
