This document discusses innovation in the taxi industry. It notes that while taxi transportation is a low-tech industry, high-tech solutions are being embraced through disruptive technologies that focus on the user. The industry is undergoing a fundamental movement by embracing new technologies to improve the user experience. Specific technologies mentioned include smartphones, which a large percentage of people use daily, and how focusing on younger generations like Millennials can help drive collaborative consumption through access and sharing-based business models.