Value proposition
design

Denis Gillet & Adrian Holzer
The copyright of images belong to their authors. I will remove them on demand. Contact me at adrian.holzer@epfl.ch
Material from http://www.businessmodelalchemist.com
Y. Pigneur

A. Osterwalder
Hong Kong
airport
A value proposition is a bundle of products &
services that create value for your customer
A canvas helps you design, test, and build your
company’s value proposition in a more structured way
Achieving Fit
Design

Observe

Your Product

Your Customer

WHAT

WHY
Customer Jobs
What funct ional jobs?

What emot ional jobs?

What basic needs?

What social jobs?
P u bli shing
Ad

Ma nagi ng
Re ser vat io n
B oo k i n g
Ea sily
SpeakUp
Interac t

Ask

que s t io ns
Ge t

Feedbac k
Hands On

Facebook

Youtube
dRead
Goo

LinkedIn

GitHub

Twitter

Pinterest

Flickr

SnapChat

Tumblr

PatientsLikeMe
Customer Pains
What barriers?

What cos t s?

What bad feeling?

What difficult ies?

What risk?
P u bli shing
Ad

Gue s t

Damage
Tr u s t &
Safe ty

Ma nagi ng
Re ser vat io n
B oo k i n g
Ea sily
Interac t

Ask

S hyne s s

O n e voi c e
Spam

que s t io ns
Ge t

Feedbac k
Customer Gains
How do cus tomers
measure success?

What expectat ions?
What delight s?
What savings?

What makes life easier?
Addi t io nal
Reve nue

Commu ni ty

Ch oic e
P ric e

L o c al

e xp eri e nc e
Gue s t

Damage
Tr u s t &
Safe ty

P u bli shing
Ad

Ma nagi ng
Re ser vat io n
B oo k i n g
Ea sily
Know

o t h er s

opi nio n

Interac t

Ask

S hyne s s

O n e voi c e
Spam

que s t io ns
Ge t

Feedbac k
Products & services
Lis t product s

Which ones

help to get
jobs done

Crucial or t rivial
Addi t io nal
Reve nue

Commu ni ty

Commu ni ty

mar ke t plac
e
for u nique
sp ac e

Ch oic e
P ric e

L o c al

e xp eri e nc e
Gue s t

Damage
Tr u s t &
Safe ty

P u bli shing
Ad

Ma nagi ng
Re ser vat io n
B oo k i n g
Ea sily
Know

o t h er s

opi nio n
Temp orary

so cial media
app

Interac t

Ask

S hyne s s

O n e voi c e
Spam

que s t io ns
Ge t

Feedbac k
Pain relievers

How do t hey relieve pain?
Addi t io nal
Reve nue

Commu ni ty

Ch oic e

Commu ni ty

P ric e

mar ke t plac
e
for u nique
sp ac e

P ro f il e &
Reviews

AirB nB h os t
guara nt ee

Addre s s &
Pho to

L o c al

e xp eri e nc e
Gue s t

Damage
Tr u s t &
Safe ty

P u bli shing
Ad

Ma nagi ng
Re ser vat io n
B oo k i n g
Ea sily
Know

o t h er s

opi nio n
Temp orary

so cial media
app

ary
emp or
T

A n o nymi ty
R at i ngs

Interac t

Ask

S hyne s s

O n e voi c e
Spam

que s t io ns
Ge t

Feedbac k
Gain creators

How do t hey create gains?
Addi t io nal
AirB nB T V

Commu ni ty

mar ke t plac
e
for u nique
sp ac e

P ro f il e &
Reviews

AirB nB

Mee t Ups
I nc e nt ive
p oli cy

AirB nB h os t
guara nt ee

Addre s s &
Pho to

Reve nue

Commu ni ty

Ch oic e
P ric e

L o c al

e xp eri e nc e
Gue s t

Damage
Tr u s t &
Safe ty

P u bli shing
Ad

Ma nagi ng
Re ser vat io n
B oo k i n g
Ea sily
Know

S h a re d

o t h er s

Me s sage s

Temp orary

so cial media
app

ary
emp or
T

opi nio n
R at i ngs

A n o nymi ty
R at i ngs

Interac t

Ask

S hyne s s

O n e voi c e
Spam

que s t io ns
Ge t

Feedbac k
Competing for customers

Open slot filled by t he bes t fit
Build Products
that people want
Value
proposition
Lean startUp
Lean StartUp
http://theleanstartup.com

Minimum Viable
Products
https://archive.harvardbusiness.org/cla/web/pl/product.seam?c=29512&i=29514&cs=72931baa3b05f76aca8090b33db139b0
Using your canvas
Fill out your canvas
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Test your customer assumptions
What’s your

bigges t

headache?
Adjust your assumptions
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wrong assumpt ions
Redesign your canvas
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Revised canvas
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Value proposition design

Value proposition design