Here is my first assignment for Lean Six Sigma course. It is about the dimensions of quality for 4G Mobile Service. Your comments are highly appreciated. Wael.

1. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Wael Garas

2. Product or Service Selected :
4G Mobile Service
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3. Performance
Features
Conformance
Dimensions of Quality
Reliability
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24/7 customer support.
 Reasonable service versus cost.
 Wide variety of different systems. (Calls/
Internet).
 Very high Audio/ Video calls quality.
 Very high speed internet service.
 Commitment with Telecom Industry Roles.
 Commitment with ISO.
 Commitment with Environmental Safety
Regulations.
 Zero call drop/ failure.
 No uncovered regions.

4. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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 24/7 maintenance team.
 High speed troubleshooting for sudden
failures.
 Zero call drop/ failure.
 Continual system upgrade.
 Qualified Work Staff.
 Continual training for workers.
 Analyzing 2G/ 3G previous problems
to ensure 4G service quality.
N/A