Dimensions of Quality

1. Dimensions of Quality
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1
Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Meera Shamil

2. Product Selected : Pampers Baby Diapers
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2

3. Performance
Features
Conformance
Dimensions of Quality
Reliability
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3
• 12-hour protection
• Comfort
• Sensitivity
• Ease of use
• Super Absorbing Technology / 12-hour protection
• Soft, Plushy and Breathable
• Wetness Indicator
• Umbilical Cord Notch/protruding navel protection
• Overlapping fasteners and soft stretchy sides
• Compliant with FDA,EPA,WHO,EU,China
CDC,Skin Health Alliance
• Comfort
• Long-lasting protection

4. Experience
Aesthetics
Dimensions of Quality
Durability
Service
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4
• Value for money
• Ease of use
• Cotton-like feel
• Graphic designs
• Built quality
• Odour control
• Baby Club
• Special Offers and perks
• Highly reputed brand
• Quality assurance
• Money-back guarantee