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8 quality dimensions example

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8 quality dimensions with example

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8 quality dimensions example

  1. 1. Assignment and Activity 1. Objective : To help you appreciate the various dimensions of quality and relate it to your real life scenario. 2. This assignment involves you to select a product or service from your existing industry or institution. 3. If you are a student or non-employed, then choose a product or service that you understand very well or use very often. 4. Study that product or service and identify the eight dimensions of quality for that product/service and write it down in the template as in the following pages. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1
  2. 2. Assignment and Activity 5. Be creative and add as much non-confidential information (Images, etc) as you can. If you wish to compile your assignment as a video instead of PPT that will be great too. 6. Submission Procedure : 1. Upload it as PPT or Video in any socially shareable sites such as Slideshare/Youtube/Vimeo/Facebook. 2. Share the link in the Course Feed and request for views and comments of co-learners All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
  3. 3. Assignment and Activity 7. Grading and Evaluation: 1. Good News: This assignment does not involve any credit/marks. But I would recommend you to attempt this assignment to gain maximum from this course. 2. Evaluation is qualitative. You will learn when you create your own and also when you review what others are sharing and share your views in Course Feed discussions. 7. Submission Deadline: In order to keep the group together and we will encourage to submit assignment before 2nd Feb. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3
  4. 4. Dimensions of Quality All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : _Ayan Deb_
  5. 5. Product or Service Selected : Tata Safari All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 5
  6. 6. Performance Features Conformance Dimensions of Quality Reliability All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 6 Safari should increase speed from 0 to 100km/hr in 15 secs Mileage : 13.2 kmpl Convenient for drivers, Power steering, rear Ac vents, Adjustable seats,central locking, airbags Car matches manufacturer’s specifications. They should pass all conformance tests. There should be no need for repairs
  7. 7. Experience Aesthetics Dimensions of Quality Durability Service 7 Resistant to water and rust. Long life There should be proper after sales service. It should be a top rated car Exterior and interior design should be better than industry standard.

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