1. Manjunatha s
E-Mail :
smanjunatha809@gmail.com
Mobile:
+918951456731
Professional Experience:
Designation: Area service
Executive(North-KA)
Company: Planet Mobile
(Videocon group) Pvt ltd
Duration: July 2015-Present
Flextronics Technologies (I)
Pvt Ltd Bangalore. (July 2012 to
Feb 2014 )
R-Logic India Pvt Limited
(August 2010 to August 2011).
Permanent Address:
S/o Pavadeppa
H.No 82,
Pragatinagar (P)
Gangavathi (Tq)
Koopal (D)-583268
Personal Data:
Date of birth : 3rd June 1991
Sex : Male
Father’s Name : Pavadeppa
Marital Status : Single
Nationality : Indian
Languages proficiency
English, Kannada, Hindi, Telugu.
Hobbies:
Playing cricket, Listening music,
watching movies.
OBJECTIVE
As a professional having work experience in Electronics
Manufacturing and Servicing industry, my objective is to become a
pioneer in a progressive organization which will utilize my skills,
abilities and give me ample scope to grow up with the future
technologies that values quality of work with cost and time
SUMMARY
 5 Years’ experience in electronics servicing & manufacturing.
 Responsible fortimely dispatch of Mobile’s and Tablets sent
to Bangalore L4 Center from South Region ASC.
 Technical Support to Engineers & ASC’S across South Region.
 Supervising all the repairing activitiesin level –L3 & Level 4
Service Centers & Reporting to HO Bangalore.
 Managing escalated calls from customers, Service Centers,
Especially irate customers. Out of court Settlements.
 Auditing South Region ASC Every Month to Reduce
Distributors & Dealer Escalations and to checkthe asc
performance.
 Providing complete Service Support to the Customers and
looking after the Service Operations.
 To ensure that the TAT/SLA is being met at all the contact
points.
 Processing ASC Claims and Compensation on monthly basis.
 POProcessing & Maintaining Spares Parts Transaction
Accountfor Warranty Support Management with South
Region Asc’s.
EDUCATIONAL QUALIFICATIONS
 B Tech Electronic & Communication (Pursuing)
 Diploma in Electronic & Communication with 65.56%
 Institution : Govt. Polytechnic Bellary
 Year of passing: 2010.
 S.S.L.C. with 81.44%
 Institution: S, S, R, H, S. Tumkur
 Year of passing: 2007.
CORE STRENGTHS
 ISO Standard 9001 Poke-Yoke
 IPC 610 D Kaizen
 7 QC Tools ESD
 MSD PDCA
 6 S ROHS
 5s
CURRICULUM VITAE

2. ROLES/RESPOSIBILITIES HELD
Nature of job:-
 Appointmentof New Service Center at Region,According to Sales in that Region.
 Developing Service Policies for Service Center to Handle Customer,Dealer & Sales Escalation.
 Planning & implementthe technical knowledge & skills across the team & the Service Network to ensure fast
efficient Service.
 Creating an environmentthat sustains and encourages high performance motivate teams in optimizing their
contribution levels.
 Monitoring on the technician attitude, softskills and providing the training to down the line team to enhance the
same during the Service Center Visits.
 Execution of the Service Center (ASC) claim process once in month and partclaims once in 15 days, ensure that
service center keep MSL of Spare Parts, & Revise the MSL Report on Monthly Base according to the call load at the
ASC.
 Inspection ofthe service center on monthly basis for ensuring the operations ofit as per company policies.
 After Launched New Models Conducting Technical Training for Service Centers for South Region.
 Visiting Distributors and KeyDealer on regular basis to ensure good service support.
 To monitor the production process and to identify problems that causes defects, to cooperate with Relevant people
to solve the problems to ensure product quality
 Ensuring that processes needed for the quality management system are established, implemented, controlled
and maintained.
 Responsible for periodic internal audits like, product Line Audit, ESD Audit, and 5’S Audit.
 To ensure all the ISO documents are properly revised and initiated before issuing to the concern stages.
 Working for improving the process and productivity by Initiation,Participation and Implementation of Best Practices,
Poke – Yoke and Kaizens
EstablishmentofEPA areas and improvementon ESD awareness in the company.
 Solving the production line problems by using PDCA continual improvement tool.
 Mobile and laptop functionality tests.
 Taking care of process and outgoing quality of the production.
 Maintain quality-reporting system and to update and review the relevant document punctually and accurately.
 Analyzing the Rejections trends on daily, weekly and Monthly basis.
 Responsible for Yield, Process quality, Process issues.
 Involving in the NPI Activities.
 6S Improvements and KAIZEN implementation in production line.
 Solving process and supporting department’s quality problems & monitoring the effectiveness of CAPA
.
Net worthy contributions
1) Successfully setup up the Service Center across North Region
2) Ensuring good technical knowledge and timely updating on the new models for all engineers.
3) Best Service Support for Sales Team for Region.
4) Quick Support & Quality Service Support to Service Partners at Region.
5) Made the complete Level 4 setup and functional at Bangalore for region support.
ACHIVEMENT
 Got rewarded for successful implementation of best practices, Poke–Yoke & Kaizen in the product
line to enrich the product quality
 Small project done for Improvement on storage of MSD components
 Involved in Quality & Production improvement.
 Ensure defect free products to customer.
 Successful in making the shifts according to company situation (Team Handling).
About me:
A dedicated tendency, being intellectual, with a challenging motive person and a team player of
interpersonal stuff.
DATE:
PLACE: Manjunatha s