This document outlines an assignment to analyze the dimensions of quality for a selected product or service. Students are asked to choose something they are familiar with and examine its performance, features, conformance, reliability, experience, aesthetics, durability, and service. They will complete a template and are encouraged to include additional details like images. Submissions can be a PowerPoint or video uploaded to a sharing site. The assignment does not involve marks but is intended to help students learn by creating and reviewing others' analyses. The deadline is February 2nd.
Game-changing Lean Six Sigma, Process Improvement, Process Excellence, Operational Excellence training and development for businesses looking to eliminate waste from their day-to-day operations.
EMTECH FOUNDATION is most trusted electronics skill development training and job placement company in India. We undertake extreme pride in claiming that our students has rated us as best institute for embedded systems training in India
Game-changing Lean Six Sigma, Process Improvement, Process Excellence, Operational Excellence training and development for businesses looking to eliminate waste from their day-to-day operations.
EMTECH FOUNDATION is most trusted electronics skill development training and job placement company in India. We undertake extreme pride in claiming that our students has rated us as best institute for embedded systems training in India
M2030 bee is a unique digital platform that makes it easy to deliver improved resource efficiency across your manufacturing operations.
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Multisoft Systems is one of the corporate training companies in India offering onsite corporate training Programs. Our corporate training solutions are tangible and make your teams proactive in the work plan and its execution.
M2030 bee is a unique digital platform that makes it easy to deliver improved resource efficiency across your manufacturing operations.
Spend less time and make more progress.
uCertify is offering an amazing discount of upto 45%! Check out the offer!
Any 4+ PrepKits for $64.99 each (TRIPLE WOW! That’s a 45% savings off the list price!)
Any 3 PrepKits for $69.99 each(DOUBLE WOW! That’s a 40% savings off the list price!)
Any 2 PrepKits for $72.99 each (WOW! That’s a 38% savings off the list price!)
Typical Cost Savings of 60 to 80%.
Vast improvement in Training Records and “audit ready” Compliance training data.
Training delivered on Any Device ...PC, Laptop, Tablet, Smartphone etc. with 24/7 access to
training records.
Anytime, Anywhere with minimal disruption to duty rosters and diaries.
Any Subject matter in any language pitched at any level (appropriate pedagogy).
The system can be built up over years and elements updated regularly as required.
Full API allows integration with current or other systems.
Can be easily used in conjunction with classroom and other training methods
(Blended Learning).
SeamsCloud
Multisoft Systems is one of the corporate training companies in India offering onsite corporate training Programs. Our corporate training solutions are tangible and make your teams proactive in the work plan and its execution.
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These slides were originally presented by Charles Gould at the eLearning Network's 'Proven recipes for elearning success' event on 25th February 2011.
Brightwave's Charles Gould speaks on the subject of how to achieve large scale organisational change through e-learning.
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1. Assignment and Activity
1. Objective : To help you appreciate the various dimensions of quality
and relate it to your real life scenario.
2. This assignment involves you to select a product or service from your
existing industry or institution.
3. If you are a student or non-employed, then choose a product or
service that you understand very well or use very often.
4. Study that product or service and identify the eight dimensions of
quality for that product/service and write it down in the template as in
the following pages.
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1
2. Assignment and Activity
5. Be creative and add as much non-confidential information (Images,
etc) as you can. If you wish to compile your assignment as a video
instead of PPT that will be great too.
6. Submission Procedure :
1. Upload it as PPT or Video in any socially shareable sites such
as Slideshare/Youtube/Vimeo/Facebook.
2. Share the link in the Course Feed and request for views and
comments of co-learners
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
3. Assignment and Activity
7. Grading and Evaluation:
1. Good News: This assignment does not involve any
credit/marks. But I would recommend you to attempt this
assignment to gain maximum from this course.
2. Evaluation is qualitative. You will learn when you create your
own and also when you review what others are sharing and
share your views in Course Feed discussions.
7. Submission Deadline: In order to keep the group together and we
will encourage to submit assignment before 2nd
Feb.
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3
4. Dimensions of Quality
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4
Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : ______________
5. Product or Service Selected :
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 5
Repair of compressors for industrial refrigeration
systems
6. Performance
Features
Conformance
Dimensions of Quality
Reliability
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 6
Main features of the service, such as compressor operation to
generate the set temperature.
Secondary features added to attract customers, as the absence of noise
or vibration in the compressor, low energy consumption, and delivery and
installation of the compressor at no cost to the customer.
Compliance with industry standards, such as use of refrigerants that
do not affect the ozone layer, and compliance with regulations on
electrical installations.
Consistency of performance over time, as the compressor works
correctly every time it is turn on.
7. Experience
Aesthetics
Dimensions of Quality
Durability
Service
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 7
What is pleasing to the senses , as a clean installation of
compressor and well finished, with electric wires and pipes well
organized.
Kindness to answer the phone, the customer service representative
can listen to the customer, with patience.
Timely and appropriate resolution of complaints, problems and the
other needs of the customer .
Service life of compressor over time, as the uninterrupted operation
for a long time.