Experts from Western Union, Pexip, and Vyopta team up to show you how to grow your Unified Communications network while avoiding some of the most common pitfalls. Watch the whole webinar here: http://www.vyopta.com/blog/resources/webinars/overcoming-enterprise-uc-challenges/

1. OVERCOME ENTERPRISE
How Western Union Manages a 10K User, Multivendor Network

2. Speakers
Jacob Borgeson Jordan Owens David Levin
Product Americas VP Director of Technology

3. ● Challenges of Enterprise UC
● Western Union: Path to Success
● 4 Keys To Overcoming Challenges
Key Takeaways

4. UC in the Enterprise
1-2 Years behind consumer technology and adoption.
Upcoming: Remote work, flexible work, ROWE, distributed teams, etc.
Source: Wainhouse Research: 2016 Video Conference Usage Survey Results
Less than
30% use
video weekly!

5. The Challenge of Enterprise UC:
Scale
$/?
Interoperability
Cost &
Efficiency
Manage &
Support

6. Interoperability
Can’t throw out old investments.
- Need to work with older tech.
Video vendors could/would not
design for future interop.
People want to unify and simplify
- User Experience
- Network
- Costs

7. Cost and Efficiency
Past UC came with big risks
• Use expensive, dedicated networks
• Licensing, maintenance, service costs as well
• Support was critical for adoption.
If technology isn’t used, then the investment is wasted.
What is the return?

8. Management and Support
Gartner’s UC Monitoring Market Guide Key Findings:
1. Most network teams are unprepared
to handle UC services
2. Video and voice are the most sensitive
applications to network issues.
3. Troubleshooting global UC applications
requires broad and deep monitoring
and analytics.
https://www.gartner.com/doc/3487617/market-guide-unified-communications-monitoring

9. Western Union: David Levin
Director of End User Technology
9

10. • 175+ Rooms
• 10,000 Employee / Users
• Team of 3
And many more brands…

11. 11
IT Goals: 2014
Move to Office365
Reduce Travel
Improve End User Productivity

12. 1. 100% scheduled for 30 legacy Rooms
- 2 dedicated IT Staff
2. Mostly Executive Usage
- Everything handled by IT team
- On premise infrastructure
3. Centralized IT + Decentralized Workforce
- Bandwidth Headaches
4. Skype and VC = Not completely integrated
Existing Video Technology

13. Western Union Strategy
Leverage existing technology and infrastructure
Cannot add much network capacity instantly
Cloud has its own quality issues
Bandwidth Efficiency
Make scheduling easy as possible
30 à 200 Rooms – can’t hire 12 more people
Enable people to join how they like
Self-service & Interoperable
Focused adoption and training to scale fast
Monitoring tools to enable faster decisions
Real time support and troubleshooting
Skype and Video

14. Several hurdles inherent to Skype/O365
○ Interoperability with legacy technology
○ Performance and Management of 10,000 new users quickly
○ Tracking Efficiency across platforms
○ Troubleshooting call performance
Key Challenges

15. Pexip bridges the gap for O365 and legacy
endpoints
○ Makes it easy to scale as well
○ Reduce bandwidth needs
Implement Scheduling
○ Auto Start feature
Custom meeting portal
○ WAVE makes it easy
Real Time Monitoring and Reporting from Vyopta
Bonus: Replace Web Conferencing platform!
The Solution

16. Significant reduction in costs of video and audio:
- Licensing
- Overhead (staff)
- Equipment & Network
Adoption up
- Over 3M minutes/month
- Up to 175 rooms and growing!
Productivity Up
- Travel down
- Reduce Time to start meetings
- Simple reporting and support
- Usage up 10x, yet still team of 3
Results
16

17. 1. Increase adoption to more users.
Add 30-40 more rooms this year
2. Reduce travel even more.
3. Improve User Experience
Scheduling and joining via other methods
What’s Next
17

18. 1. Get to know your network team
2. Focus on an adoption plan
Build an ambassador team for employees.
3. Understand and improve on existing tools
Evolve with users and replace old tools quickly
4. Automate as much as you can
Rooms autojoin at designated meeting time
4 Keys to Success

19. Vyopta: Monitoring and Analytics for
Video Collaboration
Simplify management
and support of video
collaboration.
• Multi-vendor
• Intelligent and scalable
• Real-time data and alerts
• Interactive, custom reports

20. Pexip delivers software that organizations can deploy across their own IT
infrastructures, in a cloud or both – so that everyone can have their own
personal high-quality video, audio and mobile meeting experience.
Simple Scalable Efficient

21. Questions?
Free UC Assessment
Free Trial of Pexip