1. CURRICULUM VITAE
ANSHU KUMAR JHA
E-Mail: jhaaanshu@gmail.com
A/10, B-Block, Deendarpur Extn., Najafgarh
New Delhi-110043.
Contacts: +91-9015087956.
To inculcate the values & integrity of a professional environment and imbibe the work culture of
a structural chain. Thereby achieving organizational and personal growth through productivity
and obtaining a respectable management position in an industry – Leading Company.
• Total 2 years of experience in Ericsson India Global Services Pvt. Ltd., Noida as 1st
Level
Assurance Engineer.
• Two years working experience in IN/VAS Domain.
• Working experience in a global multicultural environment.
• Currently handling Airtel Africa Project.
• Good Exposure on Operation & Maintenance, Network Operations center, Customer
service & support, Managed services, Client relationship management, Escalation
management, Incident management, Internal department coordination, Product support,
Service delivery, IT Service management.
• Tools Worked With: - OSS Platform 2G/3G (Alarm list viewer ALV/ALB), Command
Handling, Shell tool, Putty, BMC remedy, Secure CRT(SOLARIS PLATFORM), RADII, RDP,
WINFIOL,OneFM,OneTM,ITSM,NETACT(NSN),CSNM-T,OPS,iManagerM2000Client(Huawei),
OMCR(Alcatel- Lucent).
• Earned CCNA Certification with 92%.
OPERATING SYSTEM Linux (Red Hat), Sun Solaris, Unix,
Windows 98/XP/Vista
DATABASE CONCEPT Oracle SQL Server
LANGUAGES KNOWN C, C++ (Basic )
OFFICE TOOLS Microsoft Office, Microsoft Word,
PowerPoint, Excel
Telecom Platforms OSS (Citrix Server),Putty, Secure CRT,
NMS,MSDP( Mobile Service Delivery
Platform)
JOB OBJECTIVE
EXPERIENCE SUMMARY
CERTIFICATION
TECHNICAL SKILLS

2. Core Subject knowledge SS7, INAP, MAP, ISUP, CAP, TCAP, Call
flow, Charging System, Camel, knowledge
of GSM Architecture, Charging Gateway.
IN Responsibilities:
• 1st Level Network surveillance, handling and coordination with teams related to the
same project.
• Responsible for various activities related to Network or application. Having sole
responsibilities to maintain availability at 100%.
• Managing and Health Checkups of the VS, AIR, MINSAT, SDP, EMM, EMA, CCN, IVR,
OLM, & CRS nodes. O&M of all the IN nodes VS, AIR, MINSAT, SDP, EMM, EMA, CCN,
IVR, CRS, OLM on regular basis & provide resolution in case of any issue.
• 1st Level service problem restoration (Troubleshooting) and Live monitoring and Trouble
Management.
• Handling the customer complain related to IN Services and resolve the same in SLA.
• Providing Technical support to regional teams for O&M support whenever required.
Participation in team/customer meetings/workshops as requires.
• Regular follow up with 2nd Level Assurance and Field team for RCA & to ensure Fault is
rectified within agreed SLA.
• Analysis of various IN reports and Preparing different reports related to IN nodes like
Backup Tracker etc.
PBN/PCN Responsibilities:
• Managing and Health Checkups of the SGSN, GGSN, DNS, SASN, Radius & PBN nodes.
• Participating for Performance Analysis to achieve Minimum Network Downtime as per
agreed SLA’s
• Handling of Customer complaints forwarded, GPRS related problems.
• Resolution of Customer complaints and root cause analysis.
• Monitoring of different interfaces like Gb, Gn, Gr, Gp, IuPS, IuCS.
• Participates in the activity performed on the nodes for further growth.
• Monitoring of traffic of Router, Switch, Firewall though RADII tool on regular basis.
• Investigate complex technical problems, trouble shoot systems that are in operation and
if requested, participate in the remedy of systems in case of critical situations.
• Monitoring of ISP Links of VAS nodes.
RAN Responsibilities:
PROFESSION EXPERIENCE

3. • Providing Multi-vendor network support (Ericsson, Nokia, Huawei, Alcatel nodes).
• 1st Level Network surveillance and Handling and Coordination with teams related to the
same project. Experience in ERICSSON BSS (2G/3G) with specialization in Operation
Management.
• 1st Level service problem restoration (Troubleshooting) and Live monitoring and Trouble
Management.
• Clearing and handling first level network faults using ALV, WINFIOL, Command Handling
tool, Shell Tool and Putty. Alarms verification of new sites.
• Hands on experience in KPI & SLA Management and has been dealing with
high priority issues within the defined SLA.
• Good hand on ONE TM/ONE FM for generating Trouble Tickets.
• Experience in ERICSSON BSS (2G/3G), working on Ericsson OSS/BSS/NSS, AXE
Platform.
• Performing fault rectification (Halt/Unhalt, Reset, Fingerprint etc.) by using UNIX based
commands through Putty (AMOS).
• Basic ITIL training.
• Training on CS5 Overview.
• General Security Training Sally II and other professional trainings in Ericsson India Pvt.
Ltd.
• Training under Dr. Pandian Technologies GSM,SS7,IN
PROFESSIONAL QUALIFICATION:
• B.Tech (Electronics & Communication) from Kurukshetra University, Kurukshetra in 2012. Secured 72.26
% Marks.
• 12th from CBSE Board in 2007. Secured 72.4 % Marks.
• 10th from CBSE Board in 2005. Secured 79.8 % Marks.
Undergone at:
• Completed training from Delhi Metro Rail Corporation Ltd. (DMRC).
• Duration: 5 Weeks.
• Description: I have made a Report on the Rolling Stock Control (On Board Control).
Undergone at:
• Completed Training from Bentex Electronics.
• Duration: 6 Weeks.
• Description: I have made a project on the Electronic Energy Meter.
Undergone at:
• Completed Training from Indotech Switchgear & Control (P) Ltd, Delhi.
PROFESSIONAL TRAININGS
ACADEMIC TRAINING

4. • Duration: 6 Weeks.
• Description: Completed training from R&D Department at Indotech Switchgear &
Control (P) Ltd.
ACADEMIC PROJECTS
MAJOR PROJECT:
• Project Name: “Pick and Place Robot”.
• Description:-This robot is used to pick any object from one place and put that on
other place. It is controlled with the help of Micro-Controller.
MINOR PROJECT:
• Project Name: “Metro Train Prototype”.
• Description:-This Project deals with the Automatic Operation of Metro Train. All
operations are controlled with the help of Micro-Controller. It has many applications
in industries like Automation, Robotics etc.
Date of Birth : 08th September 1990
Gender : Male
Martial status : Single
Nationality : Indian
Passport : L5198246
Father’s name : Dr. Ghuran Jha
Email Id : jhaaanshu@gmail.com
I will do my sincere effort to uplift the organization when given a chance with all my dedication
and hard work towards my responsibilities.
(Anshu Kumar Jha)
PERSONAL DETAILS
DECLARATION