1. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Suchandra Paul
2. Product or Service Selected :
Software Industry Service
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3. Performance
Features
Conformance
Dimensions of Quality
Reliability
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Provides result as per client requirement
On time delivery
Efficient and optimized response time
Coding Standards for maintainability
Application Complexity
Proper Documentation
Portability
Technical & Functional Volume
Use of licensed tools or IDE to develop the
software
Security
User authorization and authentication
Data integrity and consistency
Error and exception handling
4. Experience
Dimensions of Quality
Durability
Service
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Enhancement is possible without affecting the
existing code much Bug fixing is possible
Production support should be provided based on
priority
Each issue should have a minimum to maximum
response time
Production support can be 24*7 based on the
requirement of the delivered software
For existing software, the previous performance of
the software should be as per expectation
For a new software, the layout of proposal,
estimation, cost effectiveness presented by
company matters
The relationship between the company and it’s
client should be good
Look and feel of the software
Aesthetics
Aesthetics
