The document summarizes a case study on the failed implementation of an automated baggage handling system at Denver International Airport from 1989 to 1995. Key issues included a lack of early planning for baggage handling, cost overruns of over $300 million and 16 months delay in completion. Technical problems, poor communication between stakeholders, and failure to properly assess risks contributed to project failures. Recommendations included clear leadership, thorough planning, stakeholder buy-in, frequent communication, and testing systems on a smaller scale first.