1) DHL began as a small delivery service in 1969 and has since expanded to become a global logistics company with operations in over 220 countries.
2) In 2002, DHL was acquired by Deutsche Post which integrated DHL's delivery and logistics services under one brand.
3) DHL faces challenges establishing itself in the competitive US market where it has struggled to gain market share against FedEx and UPS. It is investing heavily to expand its ground delivery network in the US.
DHL is a global delivery company that was founded in 1969. It now operates in over 220 countries and territories and has over 1 million customers. The document discusses DHL's history of expansion since 1969, its current company structure, a SWOT analysis, its financial performance, importance of markets, marketing positioning and strategy, and concludes that DHL continues to evolve its services to grow with the rising e-commerce market.
Abhishek kar business environment on dhlAbhishek Kar
DHL is one of the largest logistics companies in the world, founded in 1969. It operates in over 220 countries through three divisions: Europe/Middle East/Africa, Americas, and Asia Pacific. DHL has implemented strategies like "Go Green" to reduce its environmental impact and increase sustainability efforts, such as providing carbon offset shipping options and educating employees. A PESTLE analysis identified political, economic, social, technological, legal, and environmental factors impacting DHL, including trade regulations, economic growth, technology advances, and increasing pollution. A SWOT analysis found DHL's strengths are its innovations, online growth, and brand equity, while weaknesses include limited market share growth and government competitors. Threats include
This document provides information about DHL Supply Chain and its services. It discusses that DHL Supply Chain offers customized logistics solutions across the entire supply chain. It then describes the various services offered by DHL Supply Chain, including DHL Express, DHL Global Forwarding, DHL Solutions, DHL Global Mail, cold chain logistics, warehousing and distribution, customer resource area, and challenges and advantages of DHL Supply Chain.
DHL commits its expertise in international parcel, express, air and ocean freight, road and rail logistics. DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. DHL’s global headquarter is situation at Bonn in Germany.
The document discusses DHL's Global Public Sector division which provides logistics and shipping services to government agencies and non-profit organizations. It outlines the industries it serves, including governments, defense contractors, non-profits, and international aid organizations. It then summarizes some of DHL's key capabilities and benefits for public sector customers such as customs clearance processes, contracting expertise, its disaster response team, and global air network.
This document provides an overview of DHL Switzerland, including:
- Management details for the various DHL business units in Switzerland.
- Descriptions of the express, freight, global forwarding, supply chain and global mail services offered by DHL in Switzerland.
- Key figures for DHL Express Switzerland, including over 1,100 employees and handling over 600,000 shipments per month.
DHL was founded in 1969 and is headquartered in Germany. It operates in over 220 countries with over 500,000 employees. The document discusses DHL's history and expansion internationally since the 1970s. It also describes DHL's operations and facilities in Pakistan, focusing on an airside facility opened in 2008. The document then covers DHL's mission, vision, goals, organizational structure, financial performance, and efforts to promote diversity, ethics, employee satisfaction, and stress management.
DHL is a global delivery company that was founded in 1969. It now operates in over 220 countries and territories and has over 1 million customers. The document discusses DHL's history of expansion since 1969, its current company structure, a SWOT analysis, its financial performance, importance of markets, marketing positioning and strategy, and concludes that DHL continues to evolve its services to grow with the rising e-commerce market.
Abhishek kar business environment on dhlAbhishek Kar
DHL is one of the largest logistics companies in the world, founded in 1969. It operates in over 220 countries through three divisions: Europe/Middle East/Africa, Americas, and Asia Pacific. DHL has implemented strategies like "Go Green" to reduce its environmental impact and increase sustainability efforts, such as providing carbon offset shipping options and educating employees. A PESTLE analysis identified political, economic, social, technological, legal, and environmental factors impacting DHL, including trade regulations, economic growth, technology advances, and increasing pollution. A SWOT analysis found DHL's strengths are its innovations, online growth, and brand equity, while weaknesses include limited market share growth and government competitors. Threats include
This document provides information about DHL Supply Chain and its services. It discusses that DHL Supply Chain offers customized logistics solutions across the entire supply chain. It then describes the various services offered by DHL Supply Chain, including DHL Express, DHL Global Forwarding, DHL Solutions, DHL Global Mail, cold chain logistics, warehousing and distribution, customer resource area, and challenges and advantages of DHL Supply Chain.
DHL commits its expertise in international parcel, express, air and ocean freight, road and rail logistics. DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. DHL’s global headquarter is situation at Bonn in Germany.
The document discusses DHL's Global Public Sector division which provides logistics and shipping services to government agencies and non-profit organizations. It outlines the industries it serves, including governments, defense contractors, non-profits, and international aid organizations. It then summarizes some of DHL's key capabilities and benefits for public sector customers such as customs clearance processes, contracting expertise, its disaster response team, and global air network.
This document provides an overview of DHL Switzerland, including:
- Management details for the various DHL business units in Switzerland.
- Descriptions of the express, freight, global forwarding, supply chain and global mail services offered by DHL in Switzerland.
- Key figures for DHL Express Switzerland, including over 1,100 employees and handling over 600,000 shipments per month.
DHL was founded in 1969 and is headquartered in Germany. It operates in over 220 countries with over 500,000 employees. The document discusses DHL's history and expansion internationally since the 1970s. It also describes DHL's operations and facilities in Pakistan, focusing on an airside facility opened in 2008. The document then covers DHL's mission, vision, goals, organizational structure, financial performance, and efforts to promote diversity, ethics, employee satisfaction, and stress management.
DHL's vision is to be the preferred global express and logistics partner, leading in quality, profitability, and market share with customers trusting them. Their mission is to be the first choice worldwide by enhancing customer business through the highest quality express and logistics solutions, attracting and developing exceptional people in a global work environment, and acting responsibly in the communities where they operate.
This document provides an overview of DHL Express's air cargo market in Ludhiana, India. It discusses the origins and components of logistics, introduces DHL and its vision/mission. It describes DHL Express India's services like time-definite and day-definite international delivery. Financial ratios and trends for Deutsche Post DHL are analyzed. The document also outlines the objectives and methodology of a study on the air express market in Ludhiana, presenting results on customer awareness, preferences, and satisfaction with DHL. It recommends DHL work on pricing strategy and promotions in the region to better capitalize on the air cargo expenditure potential in Ludhiana.
DHL is an international courier, package delivery, and express mail service company founded in San Francisco in 1969. It delivers over 1.5 billion parcels per year and has 380,000 employees. DHL's vision is to be a post office for Germany and a logistics company for the world. Its mission focuses on success for customers, employees, and investors. DHL faces competition from companies like FedEx, UPS, and local delivery services. A SWOT analysis found DHL's strengths include a large global network and strong brand, while weaknesses include limited market share growth and dependence on external agencies. Opportunities exist in emerging markets and e-commerce, while threats include increased competition and economic slowdowns.
DHL India faces a dilemma on how to manage its domestic and international business segments and whether to focus on documents or packages. Increased competition from players like Blue Dart and the entry of FedEx and TNT into the Indian market have added challenges. DHL India enjoys benefits from its relationship with DHL Worldwide like brand recognition, but it is not a subsidiary. It aims to strengthen its position with ISO certification and alliances while improving delivery and repositioning as a total logistics provider.
Project of DHL company related to their functions, strategy, hierarchy and department of organization. Also explain the functions of DHL in Pakistan with conclusion and
DHL is the world's largest logistics company founded in 1969. It provides international express mail services through air, road, rail, and water networks across more than 220 countries. DHL employs over 18,000 mail carriers who deliver packages by bicycle every day. In addition to core courier and parcel services, DHL offers supporting services like consultation, order recording, shipping, tracking, and customer support. DHL has numerous branches worldwide and strives to provide optimized green logistics solutions to minimize environmental impact.
DHL is a global logistics company founded in 1969. It operates in over 220 countries with over 500,000 employees. DHL offers a wide range of logistics services including express delivery, freight forwarding, supply chain management, and warehousing. Key services include DHL Express for domestic and international shipping, DHL Global Forwarding for air and ocean freight, and DHL Supply Chain for contract logistics and warehousing. DHL aims to provide customized solutions to simplify customers' supply chains and make their businesses more successful.
DHL is a global logistics company that began operations in 1969 delivering documents between San Francisco and Honolulu. It has since expanded worldwide and offers various supply chain and freight services including ocean, air and road freight transportation, customs clearance, warehousing, and supply chain management. DHL provides customized logistics solutions and uses its global network and technology to transport goods internationally via its divisions DHL Express, DHL Solutions, and DHL Global Forwarding.
a small presentation on DHL case from ICMR case no. OPER/099.
giving information about the problems and issue faced buy DHL in Brussels,Belgium and how the established a new hub in Leipzing.
DHL Lead Logistics provides outsourced logistics and supply chain management services. As the international trade landscape and logistics networks become more complex, companies need a trusted partner to manage their logistics. DHL Lead Logistics offers end-to-end supply chain solutions using their global network and expertise in transportation and trade to design, optimize, and transform customers' supply chains. Their core services include transport management, routing, shipment monitoring, and performance reporting.
DHL Pakistan has been operating in the country for 26 years and is the market leader in international courier services with over 65% market share. While its main focus is international courier and freight shipping, DHL aims to grow its import business, increase market share, and ensure it remains the customers' first choice. DHL utilizes advanced technology and tailored processes to provide high quality, timely deliveries and stands out through its global network and customs assistance. However, the import service contributes only 10-15% of revenues and needs improvement to better compete with lower-priced local freight forwarders.
DHL is a global logistics company with over 285,000 employees operating in over 220 countries. It provides air freight, ocean freight, road and rail freight services as well as warehousing and distribution. DHL also offers supply chain solutions including planning, sourcing, production, storage, delivery and returns. Additionally, DHL provides express shipping services, global mail services, and green solutions programs. Aramex is a leading logistics provider established in 1982 with over 12,300 employees in 353 locations across 60 countries. It offers transportation, warehousing, facility management and supply chain management services. Both companies have received TAPA security certifications for many of their facilities.
DHL is a global logistics company founded in the United States by Dalsey, Hillblom and Lynn. It offers customized logistics solutions through its DHL Supply Chain division, focusing on contract logistics, automation, digitalization, and omni-channel strategies. DHL's Strategy 2020 plan aims to shift its portfolio along three dimensions: expanding in higher-growth markets, strengthening core logistics, and increasing earnings from solutions.
DHL India offers comprehensive logistics solutions through four business units: DHL Express, Blue Dart Express, DHL Global Forwarding, and DHL Supply Chain. It provides services including warehousing, freight transportation, and customs brokerage. DHL has a motivated workforce, cutting-edge technology, and provides reliable services globally with on-time delivery and worldwide coverage. It strives for innovation through research centers and aims to reduce costs for customers through efficient solutions.
Service Blueprint - Supply Chain Logistics DHLTushar G
Service design is a complex task that can benefit from a more flow charting known as service blueprinting.
Jane Kingman - Brundage (1989) developed an effective approach for blueprinting
This document provides an overview of Total Quality Management at DHL Express. It discusses DHL's history and expansion globally since 1969. It outlines DHL's mission, vision and goals, which focus on customer success, respect, and positive contribution. The document then describes DHL's quality assurance programs and process improvement methodology. It lists DHL's seven corporate values and quality policy. Finally, it discusses DHL's future plans and concludes that DHL's focus on ethics, employees, innovation and quality service have led to their success.
This document discusses supply chain and customer collaboration. It begins with defining collaboration as working together towards a common goal. It then outlines the agenda which includes a market overview of Asia Pacific's growing economies and consumer markets. It discusses how supply chain collaboration can help address increasing cost pressures, sustainability concerns, technology opportunities, and demands for higher end-consumer satisfaction. The document advocates for a partnership approach between logistics companies and customers to jointly address these challenges through shared investment, planning and access to information systems.
In this joint presentation, Trevor Jones and Anthony Olomolaiye detailed the collaborative relationship built between DHL Supply Chain and Coventry University. Details included activities undertaken in the past twelve months and examples of student and graduate PM successes.
DHL is one of the largest logistics companies worldwide operating in over 220 countries. It aims to simplify customers' lives and make all stakeholders successful while contributing globally. The organizational structure comprises several service-oriented divisions to offer a wide range of transportation and logistics services including express delivery, freight, supply chain management and mail. Key services discussed include worldwide document and parcel express for fast international delivery of items, import express, and logistics services in major hubs. The presentation outlines DHL's supply chain processes and discusses uncertainties and challenges in its express operations.
Marketing strategy of DHL Express Ltd.Joshua Finny
DHL Express is a global logistics company with 275,000 employees and 27 aircraft worldwide. It has access to over 22,200 locations in India as well as 220 countries globally. DHL trains 3000 employees per year on service excellence to ensure promises of on-time delivery, safe and accurate shipping, and accessibility to remote locations are kept for customers. Customer expectations include packaging, insurance, storage, door-to-door delivery, tracking, and delivery before scheduled times, while factors like explicit promises, implicit promises, word-of-mouth, and past experiences shape predicted and desired service levels. DHL aims to provide reliability, assurance, tangible attributes, empathy, and responsiveness through initiatives like its cold chain excellence program.
This document provides an overview of transportation of third party logistics (3PL) in India. It discusses Hansol Logistics India Pvt. Ltd, including its history and departments. Key topics covered include supply chain management, the advantages of 3PL, implementation issues of 3PL collaboration, and inventory management. The document also examines transportation methods, warehouse management, and inbound logistics processes at Hansol's Ghaziabad distribution center.
DHL is a global logistics company founded in 1969 with headquarters in Germany. It operates in over 220 countries with 500,000 employees. The document discusses DHL's history of expansion globally since the 1970s, its operations and airside facility in Pakistan, reasons for choosing DHL including its large network and customer experiences, and its mission, vision and goals around employee motivation and customer loyalty. It also summarizes DHL's values around diversity, ethics, job satisfaction, and stress management for employees.
DHL's vision is to be the preferred global express and logistics partner, leading in quality, profitability, and market share with customers trusting them. Their mission is to be the first choice worldwide by enhancing customer business through the highest quality express and logistics solutions, attracting and developing exceptional people in a global work environment, and acting responsibly in the communities where they operate.
This document provides an overview of DHL Express's air cargo market in Ludhiana, India. It discusses the origins and components of logistics, introduces DHL and its vision/mission. It describes DHL Express India's services like time-definite and day-definite international delivery. Financial ratios and trends for Deutsche Post DHL are analyzed. The document also outlines the objectives and methodology of a study on the air express market in Ludhiana, presenting results on customer awareness, preferences, and satisfaction with DHL. It recommends DHL work on pricing strategy and promotions in the region to better capitalize on the air cargo expenditure potential in Ludhiana.
DHL is an international courier, package delivery, and express mail service company founded in San Francisco in 1969. It delivers over 1.5 billion parcels per year and has 380,000 employees. DHL's vision is to be a post office for Germany and a logistics company for the world. Its mission focuses on success for customers, employees, and investors. DHL faces competition from companies like FedEx, UPS, and local delivery services. A SWOT analysis found DHL's strengths include a large global network and strong brand, while weaknesses include limited market share growth and dependence on external agencies. Opportunities exist in emerging markets and e-commerce, while threats include increased competition and economic slowdowns.
DHL India faces a dilemma on how to manage its domestic and international business segments and whether to focus on documents or packages. Increased competition from players like Blue Dart and the entry of FedEx and TNT into the Indian market have added challenges. DHL India enjoys benefits from its relationship with DHL Worldwide like brand recognition, but it is not a subsidiary. It aims to strengthen its position with ISO certification and alliances while improving delivery and repositioning as a total logistics provider.
Project of DHL company related to their functions, strategy, hierarchy and department of organization. Also explain the functions of DHL in Pakistan with conclusion and
DHL is the world's largest logistics company founded in 1969. It provides international express mail services through air, road, rail, and water networks across more than 220 countries. DHL employs over 18,000 mail carriers who deliver packages by bicycle every day. In addition to core courier and parcel services, DHL offers supporting services like consultation, order recording, shipping, tracking, and customer support. DHL has numerous branches worldwide and strives to provide optimized green logistics solutions to minimize environmental impact.
DHL is a global logistics company founded in 1969. It operates in over 220 countries with over 500,000 employees. DHL offers a wide range of logistics services including express delivery, freight forwarding, supply chain management, and warehousing. Key services include DHL Express for domestic and international shipping, DHL Global Forwarding for air and ocean freight, and DHL Supply Chain for contract logistics and warehousing. DHL aims to provide customized solutions to simplify customers' supply chains and make their businesses more successful.
DHL is a global logistics company that began operations in 1969 delivering documents between San Francisco and Honolulu. It has since expanded worldwide and offers various supply chain and freight services including ocean, air and road freight transportation, customs clearance, warehousing, and supply chain management. DHL provides customized logistics solutions and uses its global network and technology to transport goods internationally via its divisions DHL Express, DHL Solutions, and DHL Global Forwarding.
a small presentation on DHL case from ICMR case no. OPER/099.
giving information about the problems and issue faced buy DHL in Brussels,Belgium and how the established a new hub in Leipzing.
DHL Lead Logistics provides outsourced logistics and supply chain management services. As the international trade landscape and logistics networks become more complex, companies need a trusted partner to manage their logistics. DHL Lead Logistics offers end-to-end supply chain solutions using their global network and expertise in transportation and trade to design, optimize, and transform customers' supply chains. Their core services include transport management, routing, shipment monitoring, and performance reporting.
DHL Pakistan has been operating in the country for 26 years and is the market leader in international courier services with over 65% market share. While its main focus is international courier and freight shipping, DHL aims to grow its import business, increase market share, and ensure it remains the customers' first choice. DHL utilizes advanced technology and tailored processes to provide high quality, timely deliveries and stands out through its global network and customs assistance. However, the import service contributes only 10-15% of revenues and needs improvement to better compete with lower-priced local freight forwarders.
DHL is a global logistics company with over 285,000 employees operating in over 220 countries. It provides air freight, ocean freight, road and rail freight services as well as warehousing and distribution. DHL also offers supply chain solutions including planning, sourcing, production, storage, delivery and returns. Additionally, DHL provides express shipping services, global mail services, and green solutions programs. Aramex is a leading logistics provider established in 1982 with over 12,300 employees in 353 locations across 60 countries. It offers transportation, warehousing, facility management and supply chain management services. Both companies have received TAPA security certifications for many of their facilities.
DHL is a global logistics company founded in the United States by Dalsey, Hillblom and Lynn. It offers customized logistics solutions through its DHL Supply Chain division, focusing on contract logistics, automation, digitalization, and omni-channel strategies. DHL's Strategy 2020 plan aims to shift its portfolio along three dimensions: expanding in higher-growth markets, strengthening core logistics, and increasing earnings from solutions.
DHL India offers comprehensive logistics solutions through four business units: DHL Express, Blue Dart Express, DHL Global Forwarding, and DHL Supply Chain. It provides services including warehousing, freight transportation, and customs brokerage. DHL has a motivated workforce, cutting-edge technology, and provides reliable services globally with on-time delivery and worldwide coverage. It strives for innovation through research centers and aims to reduce costs for customers through efficient solutions.
Service Blueprint - Supply Chain Logistics DHLTushar G
Service design is a complex task that can benefit from a more flow charting known as service blueprinting.
Jane Kingman - Brundage (1989) developed an effective approach for blueprinting
This document provides an overview of Total Quality Management at DHL Express. It discusses DHL's history and expansion globally since 1969. It outlines DHL's mission, vision and goals, which focus on customer success, respect, and positive contribution. The document then describes DHL's quality assurance programs and process improvement methodology. It lists DHL's seven corporate values and quality policy. Finally, it discusses DHL's future plans and concludes that DHL's focus on ethics, employees, innovation and quality service have led to their success.
This document discusses supply chain and customer collaboration. It begins with defining collaboration as working together towards a common goal. It then outlines the agenda which includes a market overview of Asia Pacific's growing economies and consumer markets. It discusses how supply chain collaboration can help address increasing cost pressures, sustainability concerns, technology opportunities, and demands for higher end-consumer satisfaction. The document advocates for a partnership approach between logistics companies and customers to jointly address these challenges through shared investment, planning and access to information systems.
In this joint presentation, Trevor Jones and Anthony Olomolaiye detailed the collaborative relationship built between DHL Supply Chain and Coventry University. Details included activities undertaken in the past twelve months and examples of student and graduate PM successes.
DHL is one of the largest logistics companies worldwide operating in over 220 countries. It aims to simplify customers' lives and make all stakeholders successful while contributing globally. The organizational structure comprises several service-oriented divisions to offer a wide range of transportation and logistics services including express delivery, freight, supply chain management and mail. Key services discussed include worldwide document and parcel express for fast international delivery of items, import express, and logistics services in major hubs. The presentation outlines DHL's supply chain processes and discusses uncertainties and challenges in its express operations.
Marketing strategy of DHL Express Ltd.Joshua Finny
DHL Express is a global logistics company with 275,000 employees and 27 aircraft worldwide. It has access to over 22,200 locations in India as well as 220 countries globally. DHL trains 3000 employees per year on service excellence to ensure promises of on-time delivery, safe and accurate shipping, and accessibility to remote locations are kept for customers. Customer expectations include packaging, insurance, storage, door-to-door delivery, tracking, and delivery before scheduled times, while factors like explicit promises, implicit promises, word-of-mouth, and past experiences shape predicted and desired service levels. DHL aims to provide reliability, assurance, tangible attributes, empathy, and responsiveness through initiatives like its cold chain excellence program.
This document provides an overview of transportation of third party logistics (3PL) in India. It discusses Hansol Logistics India Pvt. Ltd, including its history and departments. Key topics covered include supply chain management, the advantages of 3PL, implementation issues of 3PL collaboration, and inventory management. The document also examines transportation methods, warehouse management, and inbound logistics processes at Hansol's Ghaziabad distribution center.
DHL is a global logistics company founded in 1969 with headquarters in Germany. It operates in over 220 countries with 500,000 employees. The document discusses DHL's history of expansion globally since the 1970s, its operations and airside facility in Pakistan, reasons for choosing DHL including its large network and customer experiences, and its mission, vision and goals around employee motivation and customer loyalty. It also summarizes DHL's values around diversity, ethics, job satisfaction, and stress management for employees.
The document provides details about Chirag Shah's summer internship project report on the logistics industry at Logistic Integrators (I) Pvt. Ltd. It includes an acknowledgement, preface, executive summary, table of contents, and the beginning of chapter 1 which provides an introduction to logistics including its origin, objectives, and key management functions such as order processing, inventory management, warehousing, transportation, material handling, packing, and information flow.
DHL is a global logistics company with over 100,000 employees worldwide. It provides international express, supply chain, and freight services through various subsidiaries. The document provides an overview of DHL's capabilities including its large network, long history of operations in India, and various time-definite and value-added shipping solutions.
DHL is a global leader in the logistics and supply chain management industry. It was founded in San Francisco in 1969 by three entrepreneurs. DHL operates across four divisions: express, global freight forwarding, supply chain, and global mail. It has over 200 countries and territories. DHL aims to continuously improve its services and adapt to changing customer needs locally and globally. It follows ISO standards to build trust. Timely and efficient logistics is important as time equals money for both manufacturing and retail organizations. Inventory management techniques help companies manage stock levels and include warehouse management systems, RFID, barcoding and ERP systems. Factors driving changes in logistics include social and environmental concerns, technology innovations, and rising fuel costs.
This document discusses DHL's use of e-business standards. It begins with an overview of DHL as a global logistics company. It then discusses trends in the logistics environment and how the future shape will embrace information technology. Regarding e-business standards, DHL expects them to help standardize processes, reduce costs, and enable innovative solutions. DHL engages with standards organizations and uses many different standards to connect with thousands of customers. However, implementing standards internally presents challenges in ensuring a good fit and maintaining flexibility.
The document provides an overview of the logistics services market in India. It discusses key trends in the industry such as growth of third party logistics, private sector participation, development of logistics parks and warehouses. It also outlines government initiatives to support infrastructure development and liberalize regulations. Looking ahead, the future of the Indian logistics industry is seen as bright with expectations of exponential growth, supported by ongoing investments and developments in the manufacturing, retail and trade sectors.
Seminario: "VANTAGGI ED OPPORTUNITÀ PER LE AZIENDE NEL SETTORE ENERGETICO E TERMICO" - Venerdì 8 MARZO 2013 VEGA Parco Scientifico Tecnologico di Venezia. Intervento di Marino Berton, AIEL
This document provides an overview of acne, discussing myths and facts about its causes and treatments. It explains that acne occurs when hair follicles become blocked, allowing bacteria to grow and cause whiteheads, blackheads, pimples or nodules. Common myths dispelled include that stress or diet directly cause acne. The document also discusses skin care and prevention strategies like using non-comedogenic cosmetics and proper hygiene. While there is no cure for acne currently, various treatment options are available.
L’industria crocieristica internazionale e il ruolo di Venezia nel Mediterran...eAmbiente
L’industria crocieristica internazionale e il ruolo di Venezia nel Mediterraneo - Prospettive di sviluppo economico ed occupazionale.
VEGA - Parco Scientifico Tecnologico di Venezia Padiglione Antares, Venerdì 15 Febbraio 2013 - ore 10.00.
This document contains Phillip Donley's personal statement, resume, and reflections from his undergraduate ePortfolio. In his personal statement, he discusses initially pursuing psychology for career purposes but later becoming fascinated with child psychology after becoming a parent. He wants to help children avoid mistakes and maximize their potential. His reflections discuss learning from classmates and faculty, questioning himself productively, and gaining valuable skills and characteristics from Argosy University to further his education in psychology.
Il Piano d’Azione per L’Energia Sostenibile - Struttura del documentoeAmbiente
Lunedì 8 ottobre 2012, nell’ambito della Fiera del Rosario di San Donà di Piave si è tenuto il workshop EDILIZIA INNOVATIVA PER IL PROGETTO 202020 IL FUTURO NELLE NOSTRE MANI.
Intervento di Eleonora Franzo - eAmbiente Srl
Vision Based Expressway Management Information System - Mid review presentationpkamalaruban
This document summarizes a vision-based expressway management information system. The system uses license plate localization, tracking, automatic number plate recognition (ANPR) and anomaly detection to log journey information from vehicles. It analyzes the data to help with expressway management. Key components include cascaded classifiers to locate license plates, post-processing and verification, plate tracking, and separate support vector machine classifiers to recognize plate characters with over 95% accuracy. The system was developed to handle challenges like low visibility, illumination changes and view point variation.
MODALITA’ DI INTERVENTO DI BONIFICA E DI MESSA IN SICUREZZA DEI SUOLI E DELLE...eAmbiente
Il Ministro dell'Ambiente, Corrado Clini, ha sottoscritto, a Palazzo Balbi, sede della Giunta regionale del Veneto, i quattro protocolli attuativi dell'Accordo di programma per la bonifica e la riqualificazione ambientale del sito di interesse nazionale di Venezia-Porto Marghera e aree limitrofe, firmato lo scorso 16 aprile.
LA POLITICA ENERGETICA ITALIANA E L’INCENTIVAZIONE DEL NUOVO CONTO ENERGETICO...eAmbiente
Workshop: "INCENTIVO CONTO TERMICO: ANALISI E COME ACCEDERVI".
Intervento di Sofia Faggian, divisione Ricerca e Sviluppo eAmbiente Srl . Secondo di tre seminari organizzati presso lo stand di ASVO e Comune di Caorle - Fiera dell'Alto Adriatico di Caorle (19 febbraio 2013)
The journey of DHL from 1990 to 2013
This presentation illustrates the main trends that have shaped the International Business environment and stages on the Internationalization path of DP/DHL
Dalsey Hillblom Lynn (DHL) is an international courier delivery service founded in 1969. It provides parcel delivery, freight forwarding, supply chain management and other logistics services worldwide. DHL Express is a division of Deutsche Post DHL Group that focuses on international express mail services. DHL Supply Chain offers customized supply chain solutions including contract logistics, freight management, and value-added services. While DHL has a strong global brand and network, it also faces challenges related to high customs costs, political volatility in some markets, and communicating across languages and cultures.
Dalsey Hillblom Lynn (DHL) is an international courier delivery service founded in 1969. It provides parcel delivery, freight forwarding, supply chain management and other logistics services worldwide. DHL Express is a division of Deutsche Post DHL Group that focuses on international express mail services. DHL Supply Chain offers customized supply chain solutions including contract logistics, freight management, and value-added services. While DHL has a strong global brand and network, it also faces challenges related to high customs costs, political volatility in some markets, and communicating across diverse regions.
This document discusses the digital transformation efforts of DHL Freight, a subsidiary of Deutsche Post DHL that provides road freight services. It begins with an abstract noting that DHL Freight has aligned itself strategically to meet growing customer demands and the global economy. The board developed a strategy using new technologies to transform the company and lay the foundations for new global products and processes. The rest of the document provides background on DHL Freight and the road freight industry, and discusses challenges like efficiency, reliability, and customer centricity. It outlines DHL Freight's program to prepare for transformation, including defining a vision, product portfolio, standardized processes, IT platform, and aligned organization.
This report summarizes DHL's logistics and supply chain management. It discusses that DHL is a German logistics company that provides courier, packing, and express mail services. It delivers over 1.6 billion parcels annually and provides services to over 220 countries and territories. The report also outlines DHL's business model, technologies used, value propositions, and customer services. It describes that DHL aims to make customer service easier through technologies like RFID, real-time tracking, and multilingual representatives.
DHL is the world's largest logistics company with operations in over 220 countries. It aims to simplify customers' lives and contribute globally. In Pakistan, DHL started operations in 1979 and now has its own airside facility at Jinnah Airport in Karachi. During the COVID-19 pandemic, DHL is facing challenges in maintaining cold chain requirements and the large volume of vaccine shipments globally. It has identified three supply chain archetypes - direct shipment, local cross-docking, and local warehousing - to distribute vaccines depending on various factors. Going forward, DHL proposes five pillars for effective crisis response, including emergency planning, partnerships, infrastructure, transparency, and coordination.
DHL is the global market leader in international express, overland transport and air freight. It has an international network linking almost 220 countries and territories worldwide. DHL aims to be the first choice worldwide by offering highest quality express and logistics solutions and creating a truly global working environment as a responsible corporate citizen.
Global Delivery Direct, Inc. Company Profile Welcome.docxwhittemorelucilla
Global Delivery Direct, Inc.
Company Profile
Welcome to Global Delivery Direct!
The assessment projects for this class course will examine different facets of the
leadership of Global Delivery Direct, Inc. (GDD) and students will be exploring various
scenarios and providing analysis and recommendations from the perspective of a
leadership consultant. Each project has been carefully designed to provide students
with opportunities to demonstrate mastery of various leadership concepts which have
been presented in the classroom (both in the face-to- face and online discussions). The
projects focus on the following areas:
In project 1, students will demonstrate an understanding of the broad role of a leader
within an organization.
In project 2, students are expected to apply course concepts and materials to
provide real-world leadership skills with respect to personnel development.
In project 3, students will present their analysis and recommendations that
demonstrate their ability to create a report that examines ways a leader blends their
social architect role with soft skills and business acumen to fix the problems of a
failing business merger.
Global Delivery Direct, Inc.
History
Package
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GDD is a medium sized global delivery organization that started in 1968 in Norfolk,
England when four classmates at the London School of Economics, Joseph Knoll
Windsor, Giles Hartford Weatherspoon, III, John Smyth Heathering, and (the American)
Andrew Rockfish banded together to make their fortune. The then very young men
found what they saw as a great opportunity in the decision of the Royal Air Force to
auction off retired war airplanes. Having met in the school flying club, the men decided
to invest together in the purchase of three retired British WWII cargo planes. The
partners repaired the planes with the help of a retired pilot friend. Repainted white, the
planes with their distinctive winged box design displayed on the tail engaged clientele
worldwide.
Starting small, the ex-pilots took jobs wherever they could find them using their parents’
military contacts to enlarge the business. Soon they had several regular customers,
Europe and America. As the company grew, the four pilots decided to expand from just
small parcels to a mail and document delivery service as well. They took the European
market by storm with their introduction of the 2-day turnaround from Britain to the US
East Coast. Encouraged by the growth, and anxious to return home, Andrew Rockfish
decided with the consent of the others to expand the service to America in the hopes
that it would draw a larger customer base from the new multi-national comp ...
DHL has extended its long-standing partnership with Volkswagen by signing a new five-year contract to provide in-plant logistics at Volkswagen's assembly plant in Bratislava, Slovakia. Under the new contract, DHL will manage logistics for 50% of production materials, including engines, gearboxes and windscreens for Audi Q7, Porsche Cayenne and Volkswagen Touareg models. Around 800 DHL employees will handle receiving, storage, picking and sequencing activities to support Volkswagen's production lines. DHL was selected for its automotive expertise and ability to deliver customized, high-quality logistics solutions.
Introduction to Brainstorming Discussion ProjectsWeekly BrainsTatianaMajor22
This document provides an overview of the history and current state of Global Delivery Direct (GDD), a global delivery company. It describes how GDD was founded in 1968 by four classmates in England and has since expanded globally. While GDD was previously dominant in the delivery market, it now faces strong competition from other major companies. The document discusses GDD's current financial state, operations, sustainability efforts, organizational structure, and plans to promote innovation and expansion in new markets in order to strengthen its competitive position.
FedEx, UPS, and DHL are three major global shipping companies. FedEx was founded in 1971 and has since grown through acquisitions and strategic expansions to offer various transportation services through subsidiaries around the world. UPS was founded in 1907 as a small messenger service and is now the world's largest parcel delivery company. Airborne Express also operates in the express shipping industry and faces medium to high barriers to entry due to large capital requirements and network effects enjoyed by major competitors.
This document provides an overview of the logistics industry and Porter's Five Forces analysis. It discusses key domestic and international players like DHL, TNT, AFL, Exel, Kuehne & Nagel, and Schenker. Opportunities for growth in India include air cargo and the Delhi-Mumbai corridor project. Challenges are high costs due to delays and poor infrastructure. The future of e-commerce and initiatives like 'Make in India' are expected to drive growth in the logistics sector.
Fedex corporation, 2015 STRATEGIC CASE STUDY .pptxÀh Mèd
FedEx Corporation was founded in 1971 as Federal Express and commenced operations in 1973 with 14 small aircraft. It has since grown to become a global logistics company through strategic investments and acquisitions. Some of the key issues FedEx faces include the environmental impact of its large fleet, operational inefficiencies, declining net income from 2014 to 2015, and margin erosion from e-commerce competitors. FedEx has shown resilience through investments and its acquisition of GENCO in 2015. Recommendations include enhancing its structure, intensifying sustainability, addressing inefficiencies, and adapting to changes in the competitive landscape to ensure future growth.
A small project report to study logistics and supply chain in detailsKumail Raza Muni
This project report is basically to understand various phases of logistics and supply chain with reference to DHL Company.
It can be referred by the one working on a project pertaining to logistics and supply chain subject.
DHL Express Global Public Sector Q2 Newsletter !!Brian McCormack
The DHL Public Policy Forum, now known as the DHL Forum, took place in Washington D.C. in May 2017 after a one-year hiatus. It was an opportunity for DHL senior leadership to engage with customers, vendors, and government and business partners to discuss disruptions in international trade, global logistics, and their impact on supply chains. Speakers at the Forum included several US Senators and government officials as well as private sector leaders. The keynote address was given by US Secretary of Commerce Wilbur Ross.
This document discusses third party logistics (3PL) providers and their role in outsourcing logistics operations. It begins by defining 1PL, 2PL and 3PL models and explaining their key characteristics. 3PL providers are described as firms that provide integrated logistics services for customers, including transportation, warehousing, distribution and other services. The document then categorizes 3PL providers into transportation-based, warehouse/distribution-based, forwarder-based, financial-based, and information-based models. It provides examples of large 3PLs that fall into each category. The tradeoff between cost and control for organizations is discussed regarding what level and type of 3PL services to acquire.
The document summarizes the evolution of the small package express delivery industry from the 1970s to 2010. It describes how FedEx pioneered the industry through its hub and spoke system. UPS entered the market in 1982 and triggered a price war. Industry consolidation occurred in the 1980s as weaker companies were acquired. The 1990s saw growth of services like second day delivery and premium delivery. Globalization and information systems also expanded the industry internationally and increased tracking abilities. The ground networks grew in the 2000s though DHL exited the US market in 2008. FedEx and UPS remained the dominant players globally.
Describe the usage of technology by Fedex in all its sectorsSolu.pdfpigsleypeyno82989
Describe the usage of technology by Fedex in all its sectors
Solution
FedEx Corporation is a US multinational courier delivery services company headquartered in
Memphis, Tennessee. The name \"FedEx\" is a syllabic abbreviation of the name of the
company\'s original air division, Federal Express, which was used from 1973 until 2000. The
company is known for its overnight shipping service, but also for pioneering a system that could
track packages and provide real-time updates on package location (to help in finding lost
packages), a feature that has now been implemented by most other carrier services.
FedEx Corporation is an import/export company, incorporated October 2, 1997 in Delaware.
FDX Corporation was founded in January 1998 with the acquisition of Caliber System Inc. by
Federal Express. With the purchase of Caliber, FedEx started offering other services besides
express shipping. Caliber subsidiaries included RPS, a small-package ground service; Roberts
Express, an expedited shipping provider; Viking Freight, a regional, less than truckload freight
carrier serving the Western United States; Caribbean Transportation Services, a provider of
airfreight forwarding between the United States and the Caribbean; and Caliber Logistics and
Caliber Technology, providers of logistics and technology solutions. FDX Corporation was
founded to oversee all of the operations of those companies and its original air division, Federal
Express.
FedEx is a proponent of e-commerce. They realize that through prosumption, having
customers conduct their business online, they save the cost of additional employees and phone
costs. Industry Analysis within the industry are two types of companies. There are combination
carriers, which are primarily passenger airline companies that also carry cargo. And then there
are all-cargo companies like Federal Express which only carry cargo, have fleets of planes,
usually fly at night, have ground transportation, and personnel for door-to-door pick-up and
delivery. The all cargo companies control 90% of the domestic cargo companies. Competition in
the all cargo segment of the industry includes: UPS, DHL, Airborne Express and U.S. Postal
Service. The entire industry delivers roughly 5.6 million packages each day. FedEx currently has
a 45 “ 50 % market share and thus delivers 2.8 million packages each day.
FedEx is organized into operating units, each of which has its own version of the wordmark
designed in 1994 by Lindon Leader of Landor Associates, of San Francisco. The Fed is always
purple and the Ex is in a different color for each division and platinum for the overall corporation
use. The original FedEx logo had the Ex in orange; it is now used as the FedEx Express
wordmark. The FedEx wordmark is notable for containing a subliminal right-pointing arrow in
the negative space between the \"E\" and the \"X\", which was achieved by designing a
proprietary font, based on Univers and Futura, to emphasize the arrow shape. In August.
DHL is a global logistics company that provides shipping and supply chain services. It manages projects through a six-step process of initiation, design, planning, execution, closing, and handover. DHL uses an integrated logistics approach involving physical distribution, manufacturing support, and procurement. Key services offered by DHL include international supply chain management, reverse logistics, medical device distribution, and engineering response. DHL ensures efficient operations and customer satisfaction through effective project management, quality management, and performance management.
The document discusses third-party logistics (3PL) providers and their role in outsourced logistics. It defines 1PL, 2PL and 3PL, with 3PL referring to outsourcing logistics functions. The evolution of the 3PL market involved transportation and warehousing firms in the 1980s, express delivery companies in the 1990s, and financial/IT consulting firms in the late 1990s. 3PLs can provide advantages like cost savings but also disadvantages like loss of control. Common 3PL services include transportation, warehousing, distribution and IT/financial services. The document also categorizes different types of 3PL providers such as transportation-based, warehouse/distribution-based, information-based, forward
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1. DHL International: An Ambitious Competitor in Global
Logistics Services
When Adrian Dalsey, Larry Hillbolm, and Robert Lynn countries in the 1980s. To support customers worldwide,
founded DHL as a door-to-door express service DHL established hub operations in Brussels, Cincinnati,
between San Francisco and Honolulu in 1969, no one and Manila from 1985 to 1995. Strategically positioned
could have imagined the business evolving into a cross- facilities were located in Athens, Bombay, Hong Kong,
border express delivery group linking 120,000 destina- Kuala Lumpur, Moscow, Osaka, Sydney, and Bahrain.
tions in more than 220 countries and territories. Now DHL formed alliances with Japan Airlines, Lufthansa, and
owned by the German company Deutsche Post World trading company Nissho Iwai.
Net, DHL offers express services, international air and In 2002, the German-based company Deutsche Post
ocean freight, contract logistics, and value-added ser- acquired 100 percent ownership of DHL for $2.7 billion.
vices. While DHL is the market leader for courier Deutsche Post AG, formerly owned and operated by the
express delivery in Europe and Asia, the brand strug- German government, became a publicly traded com-
gled to develop a reputation for quality service in the pany in 2000. Deutsche Post provides national and inter-
United States. national services in four corporate divisions (mail,
express, logistics, and financial services) under three
Global Supply Chain and Logistics Industry brand names-Deutsche Post, DHL, and Postbank. Since
To address the needs of customers who want simple and 2002, Deutsche Post has focused on integrating its
convenient solutions at competitive prices, the supply- express delivery and logistics units, which include Euro
chain and logistics industry has changed dramatically Express and Danzas, under the DHL umbrella. DHL
since the early seventies. The industry includes compa- maintains five main brands: DHL Exel Supply Chain,
nies that move raw materials, finished goods, packages, DHL Express, DHL Freight, DHL Global Forwarding, and
and documents throughout the world. Four trends are DHL Global Mail.
affecting the industry: globalization, deregulation, digiti-
zation, and outsourcing. Growing cross-border trade has Global Positioning
increased the complexity of the supply chain, creating In the courier, express, and parcel market, DHL Interna-
demand for professional management of the logistics tional is ahead of competitors in Europe due to its effi-
activities of a focal firm. Focal firms clearly recognize the cient national express networks. With a 35 percent share
benefits of moving goods through a supply chain faster of the international express segment in the Asia Pacific
and more efficiently. As a result, specialized logistic ser- region, DHL is the market leader in Japan and China. A
vice providers such as DHL, UPS, and FedEx have major advantage in China is its dedicated air network of
emerged to organize, coordinate, and control supply more than 20 aircraft in dedicated freighter operations.
chains through technological advancements and a DHL is investing heavily on upgrading capabilities in
global presence. These facilitating firms developed the China area, committing close to $1 billion dollars
global networks of offices and warehouses, acquired since 2002 to upgrade ground and air capabilities.
trucks and aircraft, and invested in extensive information DHL's 2005 acquisition of 81 percent of the Indian
tracking systems. express company Blue Dart strengthens the com-
pany's ability to offer customers domestic and interna-
DHL's Internationalization tional express services in the key Asian markets of China
DHL entered the international express arena in 1971 and India.
with services to the Philippines. The next year, DHL initi- In the growing logistics industry, the DHL brand has
ated services to Japan, Hong Kong, Singapore, and Aus- experienced double-digit increases in volume. It is the
tralia. The Asia-Pacific focus was further developed in global leader in airfreight ahead of Nippon Express.
1980, when DHL entered China through an agency DHL is able to offer airfreight in regions not served by
agreement with Sinotrans that was later upgraded to a competitors through its internal freight carrier and air
50/50 joint venture in 1986, making it the first interna- fleet. It is also the leading provider of ocean freight and
tional joint venture express company in China. In 1973 contract logistics.
DHL expanded into Europe, with later entry in the Mid- As the express delivery service is traditionally low
dle East and Africa. DHL was the first company to offer margin, DHL focuses on bundling services with the more
international air express services to Eastern European lucrative, value-added contract logistics management in
85
2. 86 Chapter 3 Organizational Participants that Make International Business Happen
automotive, pharmaceutical, healthcare, electronics, towards that goal began with the $1.1 billion acquisition
telecommunications, consumer goods, and textiles/fash- in 2003 of Airborne Express, the nation's number three
ion sectors. These contracts are long term, an average of express service. However, the parcel market in the
three years. With the acquisition of Exel, DHL has been United States is shifting toward ground transport, due to
able to extend a great majority of its existing agree- high fuel prices making air shipment costly. DHL's limited
ments. Client companies that have recently awarded ground network has hurt its ability to attract domestic
contracts to DHL include Standard Chartered Bank, customers who want to send parcels overland. DHL
Deutsche Telekom, Philips, PepsiCo, Ford, BMW, Sun announced plans to invest $1.2 billion in its North Amer-
Microsystems, Unisys, and Electrolux. ican network to expand the company's ground delivery
capacity by 60 percent. These efforts resulted in losses
The Importance of the U.S. Market for DHL of $630 million in 2004 and $380 million in 2005.
The United States is an important strategic market for DHL is facing various challenges in its operations as
DHL as a global logistics service provider offering cus- well. It experienced start-up difficulties when opening a
tomers a global network. North American express traffic central air hub in Wilmington, Ohio, that led to delivery
accounts for nearly half the worldwide total with highly delays and lost customers. In November of 2005, the
attractive margins, reaching $46.9 billion in 2004. In company was responsible for losing a computer tape
2004, 20 percent of DHL express volumes flowed into with the personal information of two million ABN AMRO
the United States or moved from there around the residential mortgage customers. Although the tape later
globe. More than one third of all global Fortune 500 turned up in the Ohio facility, the damage to DHL's repu-
companies are headquartered in the United States, tation was widespread. After extensive media coverage,
where decisions on logistics and transport orders are and incurring the cost of providing all customers access
increasingly made. to credit reporting services, ABN announced plans to
The courier service market in the United States is use a "secure courier system" by FedEx, in which drivers
highly competitive and relatively consolidated, with the stay with the computer tape the entire time.
top five companies in the market accounting for about DHL is also experiencing challenges by FedEx and
47 percent of the total market value. The largest sector UPS on regulatory grounds. These competitors have
is ground courier service, accounting for 61 percent of repeatedly contested Deutsche Post's operation in the
sales and worth about $30 billion. The U.S. Postal Ser- United States by petitioning the U.S. Department of
vice, with a monopoly on delivering all nonurgent let- Transportation to cancel DHL's registration as a foreign-
ters in the United States, remains the largest provider. owned freight forwarder. UPS argued that Deutsche
The U.S. Postal Service and FedEx continue to broaden Post would use its monopoly profits to engage in
their range of nondelivery services, including logistics, predatory pricing in the United States. FedEx and UPS
supply-chain management, and e-commerce. By 2005, also called for a formal enforcement investigation of
FedEx and UPStogether commanded 78 percent of the DHL Airways' citizenship, alleging that foreign nationals,
U.S. parcel market, with DHL obtaining only a 7 percent including Germany's postal system Deutsche Post,
share of the express delivery market. With the acquisi- would control DHL Airways. Under U.S. law, citizens of
tion of Exel, DHL is the market leader of logistics in the the United States must own at least 75 percent of the
United States. voting stock of a U.S. airline, and U.S. citizens must man-
age the operations. These debates generated much dis-
Challenges in the U.S. Market cussion regarding competition in the parcel delivery
DHL has performed well in two other NAFTA (North market. After years of motions and hearings, regulators
American Free Trade Agreement) markets. In Canada, denied the petitions and ruled in favor of DHL.
DHL purchased a national business to complement inter- Marketing strategy in the United States includes
national activities and was able to reach break even in spending $150 million in an identity rollout with a yellow
less than two years. In Mexico, DHL is number one in the and red logo. DHL had to repaint more than 17,000
overall express and parcel market, with a strong market trucks, purchase 20,000 worker uniforms, paint 467 ser-
position. Yet it faces considerable challenges in the vice centers, replace 16,000 drop boxes and create the
United States market. packaging, envelopes, and air bills used by employees
In the United States, DHL's ambition is to be a strong and clients. These efforts coincided with the launch of an
number three in the market after UPSand FedEx. Focus- ad campaign intended to reintroduce the company to
ing on the small and medium-sized U.S. businesses that potential customers, attacking UPS and FedEx directly.
are increasingly involved in cross-border trade, the com- The new look contributed to a 1 percent rise in market
pany aims to raise its market share. A significant move share in the United States, about $600 million in revenue.
/
3. Chapter Essentials 87
Mess: Reflective Thinking
Case Questions in the United States be willing to risk critical ship-
ping activities to a fledgling operation? Will
1. DHL is integrating international express and logistic
patience run out for the parent company Deutsche
services. What value-added services does DHL pro-
Post?
vide? How do the services tie in to an organization's
value chain activities? Can you anticipate changes Note: This case was written by Tracy Gonzalez-Padron, under the supervision of
to the supply chain that would further alter the Professor S. Tamer Cavusgil.
express and logistic industry?
Sources: Berman, J. (2006). "Survey Indicates DHL Is Closing the Gap on U.S.
2. Who are the target clients for a company like DHL? competitors." Retrieved September 15, 2006, from www.logisticsmgmt.com;
Boyd, J. (2006). "Deutsche Post Ag." (2006), in Hoover's company records,
What factors would influence the customer to retrieved April 1, 2007, at <proquest.umi.com/pqdweb?index=O&did=
choose a particular express courier and logistics 168275191 &SrchMode=1 &sid=1 &Fmt=3&Vlnst=PROD&VType=PQD&RQT=30
9&VName=PQD& TS=1177706376&clientld=20174>; "Couriers in the USA."
provider? Euromonitor International (October 2005); "Deutsche Post AG." (June 2006)
Retrieved from www.datamonitor.com; Deutsche Post Worldwide Net. (2005).
3. Given the importance of the U.S. market to the Annual Report. Retrieved from www.dpwn.de; "DHL International Limited."
global express industry, what would you recom- (June 2006). Retrieved from www.datamonitor.com; "DHL Parent DPWN
Restructures." Traffic World 1; "DHL Worldwide Network S.A.lN.V.," (2006).
mend to DHL for changing its position in the United Hoover's company records, retrieved April 1, 2007, at <proquest.umi.com/pqd-
States? Do you feel that DHL' s current strategies web?index=4&did=168173401 &SrchMode=1 &sid=2&Fmt=3&Vlnst=PROD&VT
ype=PQD&RQT =309&VName=PQD&TS=1177706548&clientld=2017 4>;
will be successful? Ewing, Jack, Dean Foust, and Michael Eidam. "DHL's American Adventure,"
Business Week November 29, 2004, 126; Introduction to the Transportation and
4. It appears that DHL needs to focus on improved Logistics Industry. Retrieved October 15, 2006, from Plunkett Research, Ltd. Web
customer satisfaction through better service quality site: www.plunkettresearch.com; Mucha, T. (2005). "Pouring It On to Compete
with UPS and Fed Ex, DHL Underwent a Corporate Makeover, with New Colors,
and a more customer-friendly workforce. In this New Commercials, and 17,000 Newly Painted Trucks." Business 2.0, 6 (2):60;
increasingly competitive industry, personalized ser- Yerak, B. (2005). "USA Finance: Shipper Locates Missing Tape with Mortgage
Data." Chicago Tribune (December 21,2005); Zumwinkel, Klaus. (2006). Speech
vice and investment in a trained sales force seems presented at the annual general meeting of Deutsche Post AG on May 10, 2006,
to be critical in attracting clients. Would customers in Cologne, Germany. Retrieved from www.dpwn Media Relations.
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Key Terms
agent, p.75 focal firm, p. 62 multinational enterprise (MNE), p. 66
born global firm, p,68 foreign distributor, p.75 project-based, nonequity venture
customs brokers, p.83 franchisor, p.70 partners, p.74
distribution channel freight forwarder, p.63 small and medium-sized enterprise,
intermediary, p.62 joint venture partner, p.73 p.68
export management company licensor, p.70 trading company, p. 77
(EMC), p.78 logistics service provider, p.81 turnkey contractors, p. 70
facilitator, p. 63 manufacturer's representative, p.76