Dalsey Hillblom Lynn (DHL) is an international courier delivery service founded in 1969. It provides parcel delivery, freight forwarding, supply chain management and other logistics services worldwide. DHL Express is a division of Deutsche Post DHL Group that focuses on international express mail services. DHL Supply Chain offers customized supply chain solutions including contract logistics, freight management, and value-added services. While DHL has a strong global brand and network, it also faces challenges related to high customs costs, political volatility in some markets, and communicating across languages and cultures.

1. || JAI SRI GURUDEV||
SRI ADHICHUNCHANAGIRI SHIKSHANA
TRUST
BGS HEALTH & EDUCATION CITY
Dr. Vishnuvardhan Road, Kengeri, Bengaluru-560 060
SJB INSTITUTE OF TECHNOLOGY
DEPARTMENT OF MBA
BATCH 2021-23
TOPIC: Dalsey Hillblom Lynn(DHL)
DESIGNATED BY :
Mr. Sharath Ranjan P
ASSOCIATE PROFESSOR
PRESENTED BY:
P.R.TEJESH
MADHU KUMAR

2. Overview of Dalsey Hillblom Lynn(DHL)
Type Subsidiary
Industry Courier
Founded
San Francisco, U.S.
(September 25, 1969; 53 years ago)
Founders
Adrian Dalsey
Larry Hillblom
Robert Lynn
Headquarters Bonn, Germany
Area served Worldwide
Key people Dr. Frank Appel (CEO)
Products
DHL Express Worldwide
DHL Express 9:00
DHL Express 12:00
Services Parcel delivery, EMS, freight forwarding, third-party logistics
Revenue €81.7 billion (2021)
Number of employees 590,000 (2021)
Parent Deutsche Post
Website www.dhl.com

3. INDRODUCTION
• Originally founded in 1969 to deliver documents
between San Francisco and Honolulu, the company
expanded its service throughout the world by the late
1970s.
• DHL Express is a division of Deutsche Post providing
international express mail services.
• Its supply chain business has been built largely on
acquisitions which have included such names
as Danzas, AEI, Airborne, ASG, Nedlloyd and most
importantly Exel.

4. CONT..
• On 14 December 2005 Deutsche Post announced the
completion of the acquisition of Exel plc, becoming the
global No. 1 in air freight.
• When integrating Exel into its Logistics division, it added its
well-known DHL brand acquired with the purchase of DHL
Express to form the name DHL Exel Supply Chain.
• During 2009, Deutsche Post AG rebranded its trading name
from "Deutsche Post World Net" to "Deutsche Post DHL"
and subsequently dropped "Exel" from the Supply Chain
branding.

5. WHAT IS DHL SUPPLY CHAIN?
• DHL Supply Chain offers customized logistics
solutions for your entire supply chain.
• Complete perspective from
manufacturer/supplier to retailer to consumer
– enables you to achieve operational
excellence at every stage.
• Services range from consulting and design, to
management and execution.
Group no. 4

6. CONT…
• DHL Supply Chain has two main businesses: its
contract logistics business includes ground-
based supply chain management services such
as warehousing and distribution assembly,
and just-in-time services.
• Its freight management business includes
airfreight and ocean freight forwarding customs
brokerage and multimodal services .

7. SERVICES OFFERED BY DHL
Services offered at DHL are categorized as
 DHL Express
 DHL Solutions
 DHL Global Forwarding

8. • DHL Express service encompasses domestic,
international, logistics, and prepaid services.
• The advantage of prepaid services is that you
can enjoy all-inclusive flat-rate prepaid pricing,
free pickup and a guaranteed delivery by 12 pm
of the next business day.
• DHL Express is the leading global provider of
international road-, air- and rail-based courier
and express services for business and private
customers.
DHL Express

9. DHL Global Forwarding
• It provides a wide range of freight solutions
irrespective of weight or dimension.
• This division includes international air and
ocean freight as well as European overland
transportation services.
for major
• It offers customized solutions
logistics projects and comprehensive
customs services.

10. DHL solutions
• The services offered under
include supply chain
DHL solutions
management,
warehousing, value added services like quality
control, reverse and return logistics, outbound
fulfillment, distribution, and outsourcing.
• The brand indeed offers a wide range of
services to cater to needs and requirements.

11. DHL Global Mail
• A fast cost-effective way to send mail nationwide – with
DHL GLOBAL MAIL BUSINESS, there’s no need to run to
the post office.
• On an international level, DHL Global Mail provides mail
and communication services with direct connections to
more than 200 countries around the world as well as
offering integrated solutions for corporate
communications.

12. Technology Support
• Wireless sensors and internet technologies
• Active & Passive cooling packaging options
• Exchanging real time information
• Radio Frequency Identification Devices (RFID)
• Automated Identification and traceability from
origin to final destination.
• Round the clock, real-time visibility into
shipments and inventory in motion.
• Temperature logging as it moves thru the Supply
chain using active RFID.

13. Challenges of DHL
• High customs costs.
• Slow market.
• Liberalization and under-developed distribution
channels.
• Fragmented markets
• Political volatility
• Growing population with limited income
• Language and communication issues
• Large socio-economic divisions within populations.

14. Advantages
• Strong brand name.
• Good freight forwarding.
• Strong networking.
• Good time manager.

15. Disadvantages
• Their valuation and claim process is vague and
not properly disclosed.
• More expensive.
• Lack in high technology.