DHL is a leading global logistics company, operating in over 220 countries and specializing in international parcel delivery, freight forwarding, and supply chain management. The company provides a comprehensive range of services including express deliveries, logistics solutions for various industries, and e-commerce support. DHL is part of the Deutsche Post DHL Group, which is the world's largest postal and logistics provider.

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The tagline of the companywell definesit;‘if it is aboutlogistics,it is aboutDHL.’ DHL is the global
marketleaderinthe logisticsindustry. DHLcommitsitsexpertise ininternational parcel,express,airand
oceanfreight,roadand rail logistics. DHLis presentinover220 countriesandterritoriesacrossthe
globe,makingitthe mostinternational companyinthe world. DHL’sglobal headquarterissituationat
Bonn in Germany.
Theirservicesincludes Expressdeliveriesworldwide;freightforwardingwithplanes,trucks,shipsand
trains;warehousingservicesthatgobeyondjuststorage,butinclude everythingfrompackagingto
repairs;international mail deliveries;customizedandspecializedshipping.
DHL isa part of the giant Deutsche Post DHL groupwhoare Germany’sonlyuniversal providerof postal
services. They delivermail tonational andinternational destinations. Deutsche PostDHL is world’s
leadingpostal & logisticsgroup too. The group companyis Europe’slargestpostal provider.

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Division of Business:
DHL EXPRESS
DHL is numberone international expressdeliveryprovider. DHLExpresstransportsurgentdocuments
and goodsreliablyandontime fromdoor-to-doorinmore than220 countriesandterritories,and
operatesthe mostcomprehensive global expressnetworkwithself-operatedinfrastructure. Withafleet
of more than250 aircraft,DHL Expressisalso one of the largest air carriers in the world
The Expressdivisiontransportscourier,expressandparcel shipmentsall overthe world,combiningair
and groundtransport,underthe DHL brand. It isdividedinto business unitsalongregions inEurope,
AsiaPacific, Americas, Europe,the MiddleEastandAfrica.
DHL GLOBAL FORWARDING & FRIEGHT
Thisdivisioncarriesgoodsbyrail,road,airand sea underthe DHL brand.
In itsdailybusinessDHLGlobal Forwardingtakescare of a varietyof customers'logisticsneeds,from
standardizedlogisticsoperationsandmulti-modal transportsolutionstohighlyindividualizedindustrial
projects. DHL Global Forwarding handlesglobalairandoceanfreight.
DHL Freight,one of Europe'sleadingroadfreightproviders,offershigh-qualityLTL(lessthantruckload),
FTL (full truckload) andintermodal servicesforthe B2B environment.Withitsroadfreightexpertise,an
unrivalled terminalnetwork,specialserviceslikecustoms,sector-specificsolutionsoras a Lead Logistics
ProviderDHL Freightsimplifiesits customer’s mostcomplex transportationprocesses. DHLFreightruns
a ground basedfreightnetworkcovering Europe,Russiaandtrafficintothe Middle East.
DHL SUPPLYCHAIN
The SupplyChain/Corporate InformationSolutionsprovidescontractlogisticsandcorporate information
solutionstailor-madeforcustomers.
DHL SupplyChainisthe global marketleaderincontractlogistics,providingwarehousing,managed
transportand value-addedservicesateverylinkinthe supplychainforcustomersinavarietyof
industries.
DHL GLOBAL MAIL
It consistsof international businessmail,B2Cparcel,directmarketing,andhybridorfullydigital service.
DHL Global Mail isDHL's worldwide expertinprovidingcustomizedsolutionsforyourmail andB2C
parcels.They maintainone ofthe world'slargest deliverynetworks,withabout32 salesofficesand26
processingcentersonfive continents,andone objective:customer’s complete satisfaction.
E-Commerce Service
The e-Commerce worldisgrowingfast!The internethasbecome aglobal marketplace foronline
shoppersacrossborders. That the reasonDHL too provides the ecommerce solutionstovariousonline
retail group. Theyreduce the complexitiesininternational shippingandsupportthe businessesin
offeringtheircustomersaholisticonlineshoppingexperience. Theyprovide all inone services fromdata
transfer& labelingof productthroughthe software,pickup& handlingof products,transportation&
customclearance to deliveryandevenreturnhandlingtoo.
OTHER SERVICES

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GreenLogisticsSolutions
Climate change isone of the greatestchallengesfacingourgeneration. Increasingauthorities and
consumersexpectbusinesstocalculate,accountforandreduce theiremissions. DHL’sGoGreen
program can guide youthroughthe processesyou’ll needtooptimizeandoffsetyourgreenhousegas
emissions. Greeningthe businesssupplychaincanreduce theircostssignificantly.
Temperature ControlledLogistics
DHL hasa wide range of transportation,storage andend-to-endsupplychainsolutions,whichcaterfor
all the temperature specificneeds. Theyproviderefrigeratedtransportationfacility forFoodservices.
They evenprovide time-sensitivetransportationfacility forperishable commodity.
Customs,Security & Insurance Solutions
Theirhighlyefficientcustomsbrokerage,clearance andcomplianceserviceisdesignedtotake the
complexityoutof the customs process.Aswell asmovingthe goodsseamlessly acrossinternational
borders,they ensure complete securityinchallengingenvironmentsandprovide insurance against
unforeseenevents.
Software as a Service
DHL isa perfectexample of afirmthat hasadoptedthe 'as-a-service'modelthatisbecomingmore
prevalentinbusinessesthe worldover. The groupcompanyhasa veryhighdegree of automation. With
natural disasters,terroristattacksandunpredictable weathergettinginthe wayof supplychain
networks, the logisticsfirm alwaysunderstoodthe importance of datato predict,monitorandavoid
delays.ButnowDHL haspackagedthisinsightintoa SaaS tool to a new revenue stream. The software
platform– namedResilience360 - allowsfirmstouploadsupplychainnetworkdatatoprovide areal-
time viewof risk.Informationaboutwhatproductstheyare shippingfromsuppliers,the route for
manufacturingsitesandshipmentsystemsare pooledintoone central system.
Key Figures
The company earned revenueof €56,630 millionin2014, witha profitof €2,071 million.

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Merger & Acquisitions
March 2003:
DHL enteredintoadefinitivemergeragreementwiththe USbasedexpressparcel deliveryprovider
Airborne,Inc. This transactionincreasedmarketsharesand profitabilityof bothpartners,hence
creatinga strong presence inthe USmarket to compete withthe dominatingplayers.
November2004:
India’sbiggestlogisticscompany- Blue Dart- wasacquiredbyDHL to increase itspresence inIndia. After
the acquisitionboththe companycontinue usingtheirownbrandnames. The deal wasabout$162
million.
November,2004:
DHL andNewgistichave enteredintopartnershiptoofferretail merchandise returnsolution-Smart
Label- forDHL customers.SmartLabel addressesthe reverselogisticsneedsof multi-channel retailers.
Newgistic,Inc.(www.newgistics.com) isthe leaderinreturnsmanagementsolutionsforthe directretail
industry.
December2005:
Deutsche PostWorldNet has alsoacquired Exel.The combinationof the twocompaniescreatesthe
global No.1 in seafreight,oceanfreightandcontractlogistics.
March 2015:
DHL, global logisticsprovider,hasacquiredGermanlogisticsbusinessof pharmaceuticalscompany
STADA witha deal tomanage the logisticsactivitiesandsitesof the pharmaceutical companyin
FlorstadtandBad Vilbel,nearFrankfurt/Main.
Ref:
http://www.dhl.com/en/about_us/company_portrait.html
http://www.computerworlduk.com/in-depth/it-business/3608980/dhl-how-a-logistics-firm-evolved-to-
provide-software-as-a-service/
http://annualreport2014.dpdhl.com/
http://www.dpdhl.com/content/dam/dpdhl/Investoren/Veranstaltungen/Reporting/2015/gb2014/DPD
HL%20_2015_BusinessProfile_InvestorRelations.pdf
http://timesofindia.indiatimes.com/business/india-business/DHL-acquires-Blue-
Dart/articleshow/916746.cms
http://www.dpdhl.com/en/investors/investor_news/financial_news_archive/2005/exel_acq_complete.
html#mainpar_text
http://www.biospectrumasia.com/biospectrum/news/220808/dhl-acquires-logistics-arm-german-
pharma
http://avstop.com/news/dhl_airborne.htm

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