This document provides information about DHL Supply Chain and its services. It discusses that DHL Supply Chain offers customized logistics solutions across the entire supply chain. It then describes the various services offered by DHL Supply Chain, including DHL Express, DHL Global Forwarding, DHL Solutions, DHL Global Mail, cold chain logistics, warehousing and distribution, customer resource area, and challenges and advantages of DHL Supply Chain.

1. Doctor of Humane LetterUnder the guidance ofProf. Siddhartha GhoshSubmitted byGroup no-4Sec. AGroup no. 4

2. GROUP REPRESENTATIVEBijay Jha PGPM/2010-12/06Debadatta Sahoo PGPM/2010-12/11Pratim Das PGPM/2010-12/30Ruru Kumar Sahu PGPM/2010-12/34Sabeeha Tanweer PGPM/2010-12/35Siddhartha Priyaranjan PGPM/2010-12/46Somika Saran pandey PGPM/2010-12/47Subhashree Ray PGPM/2010-12/49Group no. 4

3. INDRODUCTIONOriginally founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s.DHL Express is a division of Deutsche Post providing international express mail services.Its supply chain business has been built largely on acquisitions which have included such names as Danzas, AEI, Airborne, ASG, Nedlloyd and most importantly Exel.Group no. 4

4. CONT..On 14 December 2005 Deutsche Post announced the completion of the acquisition of Exelplc, becoming the global No. 1 in air freight. When integrating Exel into its Logistics division, it added its well-known DHL brand acquired with the purchase of DHL Express to form the name DHL Exel Supply Chain. During 2009, Deutsche Post AG rebranded its trading name from "Deutsche Post World Net"to "Deutsche Post DHL" and subsequently dropped "Exel" from the Supply Chain branding. Group no. 4

5. WHAT IS DHL SUPPLY CHAIN?DHL Supply Chain offers customized logistics solutions for your entire supply chain.Complete perspective -- from manufacturer/supplier to retailer to consumer – enables you to achieve operational excellence at every stage. Services range from consulting and design, to management and execution.Group no. 4

6. CONT…DHL Supply Chain has two main businesses: its contract logistics business includes ground-based supply chain management services such as warehousing and distribution assembly, and just-in-time services. Its freight management business includes airfreight and ocean freight forwarding customs brokerage and multimodal services .Group no. 4

7. Group no. 4SERVICES OFFERED BY DHLServices offered at DHL are categorized as DHL Express

8. DHL Solutions

9. DHL Global ForwardingDHL Express service encompasses domestic, international, logistics, and prepaid services. The advantage of prepaid services is that you can enjoy all-inclusive flat-rate prepaid pricing, free pickup and a guaranteed delivery by 12 pm of the next business day.DHL Express is the leading global provider of international road-, air- and rail-based courier and express services for business and private customersDHL ExpressGroup no. 4

10. DHL Global ForwardingIt provides a wide range of freight solutions irrespective of weight or dimension. This division includes international air and ocean freight as well as European overland transportation services.It offers customized solutions for major logistics projects and comprehensive customs servicesGroup no. 4

11. DHL solutionsThe services offered under DHL solutions include supply chain management, warehousing, value added services like quality control, reverse and return logistics, outbound fulfillment, distribution, and outsourcing. The brand indeed offers a wide range of services to cater to needs and requirements.Group no. 4

12. DHL Global MailA fast cost-effective way to send mail nationwide – with DHL GLOBAL MAIL BUSINESS, there’s no need to run to the post office. On an international level, DHL Global Mail provides mail and communication services with direct connections to more than 200 countries around the world as well as offering integrated solutions for corporate communicationsGroup no. 4

13. EXPORT,IMPORT AND DOMESTIC SERVISES Export, import and domestic services provided by DHL areSame Day

14. Time Definite

15. Day Definite DHL OFFERS WIDE RANGE OF DELIVERY OPTION : from emergency same day, through guaranteed time-critical next day, to less urgent day.Group no. 4

16. Cold Chain LogisticsTemperature Control Supply Chain for DrugsA Cool Chain is described as a logistics process where temperature sensitive cargo will maintain integrity through multi-modal movement and kept in required temperature range facilities to ensure 100% quality, efficacy and customer satisfaction.An integrated supply chain system is one in which the Drugs are:properly handled, stored , transported and soldappropriate temperature and humidity conditions are maintainedmaintaining the Quality in terms of efficacy, appearance, hygiene & regulatory standardsGroup no. 4

17. Cold Chain Logistics Audit MechanismGuidelines should encompass the following:Implementation of Mandatory PracticesIdentification of Cool Chain Related PersonnelIdentification of Training TopicsAppointment of Cool Chain ManagerSubcontractor EvaluationClaims, Nonconformities, Customer ComplaintsDocument Control / RecordsInternal AuditsManagement ReviewGroup no. 4

18. Cold Chain Logistics Assessment ParametersTruck & Trailer Transport Handling At The Port –Air / Ship Air/Sea TransportShort Term / Long Term Storage Distribution CenterStorage DepotsContainer Line Container ShipContainer TerminalReefer Container –Air/ShipValidation of packagingGroup no. 4

19. Technology SupportWireless sensors and internet technologiesActive & Passive cooling packaging options Exchanging real time informationRadio Frequency Identification Devices (RFID)Automated Identification and traceability from origin to final destinationRound the clock, real-time visibility into shipments and inventory in motionTemperature logging as it moves thru the Supply chain using active RFIDGroup no. 4

20. Temperature Control RangeControlled Ambiant: 15 –25 degrees Drug Transportation –API, Formulations, IPsetcChilled Range: 2 –8 degrees Drug Transporation –NCEs, IPs, Pharma productsFrozen Temperature: -80 to -20 degrees (dry ice)Biological samplesCryo Temperature (Liquid Nitrogen): -180 degrees Cord Blood Transportation, Storage etc.Group no. 4

21. Customized solutions Group no. 4

22. Warehousing and DistributionThey offer every combination of warehousing solution that your supply chain might require, including:AmbientTemperature-controlledBondedRaw MaterialsFinished GoodsAutomatedGroup no. 4

23. Finished Goods WarehousingDesigning and operating a customized warehouse that delivers bottom-line benefits is at the heart of all our solutions. Focus on operational excellence means you get consistent quality across your fulfillment operations.Our finished goods warehouse services include:Warehouse/distribution center design and consultancyAmbient, chilled, frozen and composite operationsCustoms/bonded warehousingRail-connected warehousingAutomation and auto-sortation systemsProvision of IT solutionsInventory management and optimizationBar-coding, RFID tagging and labelingValue-added services (e.g. labeling and co-packing)Recycling of packaging, End-Of-Life (EOL) products and waste materialsGroup no. 4

24. Customer Resource AreaWelcome to the client area. Here you’ll find everything you need to keep track of your freight, with alerts and the latest tracking information.This is also the place to get in touch with DHL, as well as keep up with the latest information in our white papers and guides.Track DHL Express ShipmentsDHL’s online tracking is the fastest way to find out where your shipment is. No need to call Customer Service when we can offer you real-time details of your shipment’s progress as it speeds through the DHL Network on the way to its destination.Group no. 4

25. Challenges of DHLhigh customs costs.slow market.liberalization and under-developed distribution channels.fragmented markets, political volatility, growing population with limited income,language and communication issues andlarge socio-economic divisions within populations. Group no. 4