My name is Anthony James and I am a Program Support Analyst for Excentus. I graduated Deans list from ITT Technical Institute with an Associate of Applied Science in Computer Networking Systems. I am also training for my Microsoft Certified IT Professional(MCITP), Microsoft Certified Desktop Support Technician(MCDST), and Microsoft Certified Systems Administrator(MCSA)
Specialties:
Proven expertise in supporting and troubleshooting hardware, software and networking issues.
Demonstrated ability to satisfy users through analysis and problem resolution.
Organized, take-charge professional with exceptional follow-through abilities.
Outstanding communication skills; interfaces effectively with management, vendors, staff, peers and users.
My name is Anthony James and I am a Program Support Analyst for Excentus. I graduated Deans list from ITT Technical Institute with an Associate of Applied Science in Computer Networking Systems. I am also training for my Microsoft Certified IT Professional(MCITP), Microsoft Certified Desktop Support Technician(MCDST), and Microsoft Certified Systems Administrator(MCSA)
Specialties:
Proven expertise in supporting and troubleshooting hardware, software and networking issues.
Demonstrated ability to satisfy users through analysis and problem resolution.
Organized, take-charge professional with exceptional follow-through abilities.
Outstanding communication skills; interfaces effectively with management, vendors, staff, peers and users.
Adept in analysing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Comprehensive understanding of networking concepts pertaining to LAN and WAN, IT communication and maintenance in multi-platform environments.
A highly motivated and professional System support. Experience appears to be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network. I have 7 and half years of work experience. Capable of delivering at the highest level, I have first-rate organizational skills and the ability to produce a consistently high standard of work. With excellent Interpersonal skills, I’m an effective team player and am capable of engaging and liaising with a broad range of individuals from a variety of backgrounds. My professional experience to date has provided a wealth of Specialist skills and expertise and I’m committed to facing fresh challenges and to pursuing my future career Goals.
A professional with 7+ years of experience in System administration, Networking & Technical Support as DELL &Hp represented engineer.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
To be concentrated in Engineering / General Engineering, with exposure to Information Technology / Network.Comprehensive knowledge of installing DELL, HP Proliant Server Hardware, Microsoft, HP products.
IT Support with 7+ years of Information Technology experience.
Skilled in Data Migration support and deployment of Windows 7.
Specialized in Implementing of ESET and McAfee Antivirus solutions.
Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.
Delivered extensive equipment support experience with all Microsoft desktop operating systems products.
Delivered customer satisfaction through timely and friendly customer service.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
1. Jaggi Khandelwal
(pronounced Juggie Candle-Wall) (804) 651-0159 jrkhandelwal@live.com
Resume Summary:
IT support professional experienced in helping people resolve issues with mobile devices, Windows PC’s, local and wide
area networks and wireless services. I am an experienced leader who is both patient and conscientious. I also have strong
interpersonal and time management skills.
Related Experience:
Pomeroy December 2015 – May 2016
Desktop Support Technician
• Provide on-site and remote support to users at medical supply company for Hewlett Packard Contractor.
• Image computers using PXE server, in Windows 7, MS Office 2007, McAfee EEPC.
• Recover data from crashed and corrupted hard drives with McAfee EEPC Recovery
• Use Microsoft Communicator and Remote Desktop as remote access tools.
• Use Remedy ticketing system for services and HP Asset Management system for inventory.
• Repair desktops and laptops under HP Warranty.
Family Eye Care of Virginia July 2001 – November 2015 (part time position)
Desktop and Network Support Technician
• Migrated users from Windows 98 to Windows XP and, more recently to Windows 8.1. Supported company
migration from RLI to MyVisionExpress.
• Trained employees on use of computers, software and network.
• Built installed and maintained information technology inventory.
• Acted as liaison to vendors to resolve issues with practice management software, hardware and internet service.
Signature Consultants December 2014 – August 2015
Help Desk Analyst
• Provided remote support to users in the trucking industry.
• Tools were Active Directory, SCCM, VNC Viewer, TeamViewer and Remote Desktop.
• Help Desk tickets were created in Remedy and phones were based on Cisco Call Manager.
• Supported devices included desktops, laptops, thin clients (winterms), tablets, Androids, iPhones, iMac, Citrix,
Cisco (routers and switches), AT&T Managed Services, Ricoh printers, IBM AS/400 and Intermec CV-61
(Windows 7).
Gayton Road Properties, LLC October 2012 – May 2014
Front Desk Attendant
• Migrated hotel to Windows 7, installed network printers, provided support for internal network and guest
network.
Code X, Incorporated (now Stefanini IT Solutions) September 2009 – April 2012
Help Desk Manager
• Managed the help desk at CXI’s Richmond headquarters and offices in New Delhi and Hyderabad, India.
• Coordinated migration from Windows XP to Windows 7 at CXI Headquarters (60 employees) and two client sites
(Metl-Span and Homeward)
• Maintained Active Directory accounts, Microsoft Exchange mailboxes, BlackBerry Enterprise Server accounts.
Duties included providing assistance to the network administrators.
• Repaired or supported laptops, desktops, tablets, Androids, iPhones, business hubs and network printers.
2. • Operating Systems included Windows XP, Windows 7, Windows Server 2003 and 2008R2, Microsoft Office
Professional Plus (2010, 2007), McAfee VSE and Citrix MetaFrame (Metl-Span).
3. Jaggi Khandelwal (continued)
Vangent (now General Dynamics Information Technology) July 2006 – August 2009
Customer Service Representative
• Provided telephone assistance for Medicare beneficiaries and authorized representatives in a call center
environment regarding their Medicare coverage and Part B claims.
Educational, Technical and Soft Skills
• HP Certified On-site Technician for Desktops Laptops and Workstations
• Strong leadership and problem solving skills.
• Courses at Virginia Commonwealth University and New Horizons Computer Learning Centers in Applied
Mathematics, Liberal Arts and Windows Server 2008/Active Directory.
• Strong communicator both verbally and in writing.
• Exhibit a high level of professionalism and excellent interpersonal skills
• Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail.
• Strong relationship-building ability, proactive, results-oriented, and resourceful.
