- Md. Dilawar khan is seeking a position as an IT professional with over 10 years of experience in desktop support, hardware and software troubleshooting, network administration, and application support. - He has extensive expertise in Windows operating systems, Exchange Server, Active Directory, and networking protocols like DHCP and DNS from his positions at Ceragem India Pvt Ltd, ABC Consultants, Wipro InfoTech, and MTNL Delhi. - Md. Dilawar khan holds an MBA in IT from Amity University and certifications in Microsoft systems administration and Exchange Server administration.

1. Md. Dilawar khan dilawar.it@hotmail.com
Sr Executive IT +919540483576
J-456 Baljeet nager West Patel Nager
Passport No- K9514286 New Delhi -110008
Objective
To establish myself as a highly skilled professional through continuous learning and to assist an
organization to achieve their goals.
SUMMARY:
 Over 6.6 years of experience as a Desktop Engineer/Technical Support.
 Expertise in Windows 2000, 2003, 2008, Windows XP, Windows 7.
 To perform day to day support on the desktop maintenance & Technical problems.
 Supporting Hardware problems co-ordination with Vendors, performing Security related
controls and checks.
Current
Company
Ceragem India Pvt Ltd.(Ceragem international)
Period (Sep2013, – Till Date)
Designation Assistant Manager IT
Job Profile  Application support to Customer management System.SQL,.Net
platform.
 Managing 4 staff team.
 Vendor management & inventory management.
 Call management through EPBAX and web pro.
 Biometric machine installation and configurations.
 CCTV installation and backup management.
 Antivirus and Backup managements.
 Interact with staff on desktop problems and their resolution.
 Network and connect computers within organization to better
communication.
 Troubleshooting different types of web based application
 Installation (Win 2k Family, Win XP, Win 7, Win 2003).
 Configuring LAN.VPN, Etc.
 Maintain computer peripheral devices like printers and resolve
associated problems.
 Configuration DHCP,WINS,FTP & DNS Server.
 Configuration Active Directory
 Outlook 2003, 2007, 2010 Configuration & maintenance
 Incident Management, Change management and Problem
management

2.  Undertaking analysis, diagnosis and resolution of client problems
via phone, e-mail & face to face contact
Current
Company
ABC Consultants
Period August 2011- Aug2013
Designation Sr Executive IT
Job Profile  Install and test desktop software applications and internet
browsers.
 Installing and configuring computer hardware systems and IT
software.
 Test computers to ensure proper functioning of computer systems.
 Train end users on usage of computer hardware and software.
 Extend computer support for systems’ software and hardware.
 Setup computers and install software for various applications and
programs.
 Vendor management & inventory management.
 Call management through EPBAX and web pro.
 Interact with staff on desktop problems and their resolution.
 Network and connect computers within organization to better
communication.
 Troubleshooting different types of web based application
 Installation (Win 2k Family, Win XP, Win 7, Win 2003).
 Configuring LAN.VPN, Etc.
 Maintain computer peripheral devices like printers and resolve
associated problems.
 Configuration DHCP,WINS,FTP & DNS Server.
 Configuration Active Directory
 Outlook 2003, 2007, 2010 Configuration & maintenance
 Incident Management, Change management and Problem
management
 Undertaking analysis, diagnosis and resolution of client problems
via phone, e-mail & face to face contact
 Setting up new users' accounts and profiles and dealing with
password issues
 Order or buy computer systems and liaise with purchase and
supplies department.
 Develop and manage effective professional working relationships
with contractor personnel, co-workers and clients.
 Adhere to policies as per corporate manuals and directives.
 Hardware Troubleshooting and Installation.
 Providing support for Hire craft Application.
 Providing Technical Support for Hardware, Software and
Networking to Various Clients.
 Handling ADC Server (DNS, and DHCP) Server
 Configuration of Microsoft Outlook 2003, 2007, 2010 in Exchange
Server Environment.
 Configure and maintain Network printer.
 Working on Windows Server 2003 server – client base architecture.
 Troubleshooting in all Type of Laptop like DELL, IBM, Toshiba, HP
Hardware & Software level.
 Troubleshooting in all types of LAN problems.

3.  Web Based application like Bloomberg, facset,CapIQ etc.

Company
Name
Wipro InfoTech(Through NH info media LTD)
Period July 2008 – June 2011
Designation Sr. Desktop Engineer
Client DHL Express India PVT LTD. (Delhi Kirti Nager)
Job Profile  Providing Technical Support for Hardware, Software and
Networking to Various Clients.
 Handling ADC Server (DNS, and DHCP) Server
Hardware patches.
 Configuration of Microsoft Outlook in Exchange Server
Environment.
 Configure and maintain Network printer.
 Working on Windows Server 2003 server – client base
architecture.
 Troubleshooting in all Type of Laptop like DELL, IBM, Toshiba, HP
Hardware & Software level.
 Troubleshooting in all types of LAN problems.
 Exchange server 2003
Company MTNL Delhi (Yasican enterprises LTD)
Period July 2007 to July 2008
Designation Desktop Engineer
Job Profile  Providing Technical Support (Hardware, Software & Networking)
 Responsibility is to install, troubleshooting, Maintenance of Hardware
&Networking & operating systems.
 Worked on Windows 2003 server based Server-client architecture
with clients including
 Windows 98, 2000, Win XP and Diskless client.
 Maintain Inventory of Systems and computers parts.

CERTIFICATIONS
 18 month diploma in computer Hardware Chip component Level & networking
from ‘A-Set’ Karol Bagh
 Done MCSA (Microsoft Certified System Administrator) Microsoft.
 Certification of managing and maintaining MS Exchange Server 2003.
 MCSE trainee
ACADEMIC QUALIFICATION:

4.  MBA (IT) from Amity University 2011
 (BA)Graduation from Delhi University in 2008.
 12th
from U.P Board 2004.
 10th
from U.P Board, in 2002.
PERSONAL PROFILE:
Name: Md. Dilawar khan
Date of Birth: 17 July 1987
Sex: Male
Hobbies: Playing cricket, Internet Surfing, Learning New Computer Concepts.
Mobile : 9540483576
Passport No- K9514286
Date:
Place: Delhi (Md Dilawar khan)