Michael B. Padgett is an organized and detail-oriented IT professional with over 10 years of experience in desktop support, help desk support, and IT technician roles. He has strong skills in Windows OS, Microsoft Office, and deploying computer imaging solutions. Currently he works as a Tier II Desktop Support technician where he deploys imaging solutions, assigns user tickets, and provides support to 100 users.

1. Michael B. Padgett
11203 Timberneck Ct. Oakton, Va. 22124
(571) 212-3655 | Mike.Padgett89@gmail.com
Professional Summary
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize
effectively to accomplish multiple tasks and stay calm under pressure in a technology
environment. Able to adapt to changing priorities and maintain a positive attitude and strong
work ethic.
Work Experience
Consolidated Data Services (Omnicom Group) Old Town Alexandria, VA
Tier II Desktop Support June 2014-Present
• Currently working with a third party to deploy a computer imaging solution to supported
agency; utilizing Windows Deployment Services and Microsoft deployment toolkit.
• Operate Footprints ticketing system; assign user tickets to team members and respond to
priority and escalated IT issues for approximately 100 users.
• Fulfill HP lease returns on company leased equipment.
• Create new users in AD, assign file permissions and security groups, provision new email
accounts, make ready user equipment, create user guides and how-to’s, and provide new
employee IT orientation.
• Create phone extensions, electronic voicemail, and electronic fax through Avaya Site Admin
and Mutare EVM.
• Provide video conferencing setup and support for end user remote meetings as well as guest
speaker visits.
• Create virtual servers for production and quality assurance.
• Provide support for end user mobile devices.
• Support proprietary company application; built on MS Dynamics CRM.
• Install and configure user remote access.
Washington Speakers Bureau (Omnicom Group) Old Town Alexandria, VA
IT Technician Mar. 2013-June 2014
• Served as the initial point of contact for troubleshooting desktop computer, printer and phone
problems
• Diagnosed computer problems, evaluated options, provided technical support, and upgraded
equipment and programs as needed.
• Install/relocated and configured computer equipment and workstations on the LAN.
• Used automated diagnostic programs to track computer system/equipment issues and
resolutions.
• Coordinated assistance from third parties when necessary.
• Completed weekly backup jobs.
• Proactively resolved reoccurring problems.

2. United Bank Chantilly, VA
Help Desk Support Specialist June 2008-Mar. 2013
• Worked with technical services staff to solve help desk tickets for 72 bank branches. Tasks
included, traveling on site or using remote control software to resolve hardware failure,
performing software troubleshooting, and assisting with password resets for workstations and
Shoretel phones.
• Participated in technical services work projects such as server upgrades, internet service
provider crossovers, and new bank mergers and acquisitions.
• Configured and deployed peripheral devices such as printers, Shoretel phone systems, and
UPS battery backups to the United Bank intranet.
• Participated in the creation of informational videos that demonstrated how to properly clean
and maintain banking equipment such as branch capture scanners, banking encoders, and
validators.
• Maintained third party relations with Cyclenet managed print services. Routinelyopened
support requests for United Bank printers, faxes, and copiers through this vendor.
Education
West Virginia University Morgantown, WV
Bachelor of Science in Business Administration Graduated 2012
Business Management Major with an emphasis in Information Systems
Relevant Coursework: Introduction to Computer Applications, Information
Systems/Technology, Database Management Systems, Business Information Systems,
Network Security, Information Ethics, Contemporary Business Strategy
Certifications
CompTIA A+
Pursuing Google G Suite Certified Administrator Certification. Training course is complete,
currently preparing for the exam.
Skills, Honors, and Interests
Skills: Windows OS (Win 7, 8, 10), Windows Server (2008, 2012 R2) Microsoft Office Suite,
Adobe Pro DC, Sophos Anti-Virus, Avaya Site Administrator, Mutare EVM, iPhone iOS,
GoToMeeting, Microsoft Dynamics CRM, Citrix XenApp, Citrix Sharefile, Cisco Anyconnect
Secure Mobility Client, Footprints Helpdesk Ticketing System, VMware, Oracle VirtualBox,
Cloud Portal Services Manager, Nuvolex Enterprise Class O365 Management, Mimecast: Email
Cloud Services in Security and Archiving, Proficient use of a tone tool.
Honors: West Virginia University Deans List Fall 2009, Vienna Youth Inc. Outstanding Athlete
Scholarship.
Interests: CompTIA Network and Security + Certifications, Citrix NetScaler, computer imaging
solutions, building personal pc’s from scratch, skiing, paintball, marathon training, NFL/NCAA
football.