Anthony James is an IT professional with an Associate of Science in Information Technology, specializing in computer network systems. He has extensive experience in program support, technical solutions, and team management, with roles at companies like Excentus Corp and Computer Science Corporation. His technical skills include server support, troubleshooting, and software configuration across various environments.

1. Resume
Anthony James
2133 Sheriff Dr• Grand Prairie, Texas75051
972-814-0613•ajames8133@live.com
EDUCATION / PROFESSIONAL DEVELOPMENT
Associate of Science in Information Technology Computer Network Systems
ITT Technical Institute of Richardson, Richardson, Texas
PROGRAM SUPPORT/ DESKTOP SUPPORT: Information Technology
Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-
effective, high performance technical solutions to meet challenging business needs. Master trouble-
shooter and problem-solver who consistently exceeds customer expectations.
Program Management • Product Life-Cycle Management • Networking • Team-building • Problem-solving
Account Training • Subject Matter Expert• Sales Management
Trouble-shooting • Post-sales Support •Project Management
System Configuration & Integration • Customer Service • Database Management•
PROFESSIONAL EXPERIENCE
Excentus Corp, Dallas, Texas • 2013-Present
Excentus provides private-label fuel loyalty programs, products, technology and services to the grocery
and convenience store industries. Creates proprietary programs that attracts new customers, maximizes
promotional efficiency, incentivize shopping frequency, boost in-store sales, increases customer loyalty
and more.
Sr. Program Analyst (2013-Present)
Responsible for production server hardware and software support. Responsible for ensuring server
processes are executed correctly for a timely and accurate transaction. Managed an email ticketing
system and distributed cases amongst my team. SME for all 2000 Wireless Tablet devices utilizing Soti
Mobile Control.
Key Contributions
 Support of Proprietary software for Fuel Controllers, Sea level Converters and Store Servers.
 Monitor and troubleshoot data flow of customer site servers to our Host Server.
 Utilize Putty, Cisco VPN, and Site Communicator to remote into Lennox based environments.
 Research transaction logs and modify server SET files using Notes ++ , WinSCP and GXML

2. Resume
Anthony James • Page 2 •ajames8133@live.com
Computer Science Corporation, Coppell, Texas • 2011-2013
Computer Sciences Corporation is an American multinational corporation that provides information
technology services and professional services
I.T. Account Trainer/Sr. Help Desk Support Agent(2013)
Manage all daily IT operations for Ingall's Shipyards. Desktop, and end user support as well as server
maintenance for Naval Data Farm. Also the Subject Matter Expert and Account Trainer for all new hires
Key Contributions
 Overseen new Exchange Server migration for Outlook from Lotus Notes.
 Taught remote access for Windows support via Symantec PCAnywhere and Bomgar
 Created all training documents for new hires.
 Created and managed the support scripting database for troubleshooting in Remedy
 Ran regularly scheduled training and coaching sessions with my team members
 Managed Active Directory Profiles for all users
UT Southwestern Medical Center, Dallas, Texas • 2011
UT Southwestern is an academic Medical Center, world-renowned for its research, widely respected for
its teaching and training, and highly regarded for the quality of clinical care its faculty provides to patients
at UT Southwestern University Hospitals & Clinics and its affiliated hospitals
Desktop Support III (Contractor) (2011)
Performed routine and complex preventive maintenance, testing, and repair with respect to personal
computer hardware and software problems, networking and or telecommunications. Diagnose and repairs
of routine and complex related problems. Installs software, personal computers, printers, and other
peripherals as directed or requested by users. Prepares recommendations for modifications or additions
to personal computer systems, hardware components, and software applications; researches costs,
market options, and trends available to meet user needs.
Key Contributions
 Troubleshoots routine technical problems and supports university Help Desk as required.
 Evaluates and resolves system configuration and ensures effective use of hardware resources.
 Installed and upgraded the hospital's medical software Epic.
 Functions as liaison between Information Resources and designated departments for ongoing and
special projects
 Maintain and submit various reports, such as equipment failure reports, repair records, and data
sheets relative to each user request need.
Anthony James • Page 3 •ajames8133@live.com

3. Resume
MedAct Software, McKinney, Texas • 2011
MedAct delivers an integrated solution for your HME/DMEPOS that provides end-to-end coverage for all
your business needs. From patient intake and purchasing to inventory management, delivery and billing;
the MedAct Solution provides accurate and real-time visibility into what it takes to run your business more
profitably.
Tier II Technical Support (Contractor) (2011)
Maintain web-based software server which supported over 2000 business and their end users. Monitor
customer database and performed data recovery and migrations from server to server.
Key Contribution
 Used Sybase to troubleshoot and maintenance different tables and fields within the MedAct software
 Document technical issues identified during development assessments.
 Specialized in Hardwaresoftware support for the Motorola MC3100R portable computer/scanner
 Performed all Software installations for new business
Chase Home Finance, Arlington, Texas • 2009-2011
Chase services and finances various types of mortgage loans, modifications, and other functions around
the country.
Sr. Operations Specialist (2010-2011)
Reviewed and analyzed loan documentation, calculated financial and net present value figures,
Evaluated and calculated risk vs. return asset models, Managed customer files and relationships also
Ordered and reviewed broker price option evaluations all for the loan modification process. Underwriting
reviews and calculating possible new loan terms, evaluated title and lien documentation for closing
furthermore a thorough and up to date knowledge of Till, Respa and Treasury guidelines
Key Contributions
 Maintain current documentation for mortgage loan modifications to proceed to the U.S. Treasury
Department
 Verified and corrected mortgage loan modifications
 Assist my fellow peers with IT questions and setting up programs
Sprint, Fort Worth, Texas • 2008-2009
Sprint is an American telecommunications holding company that provides wireless service and is a major
global internet carrier. It is the fourth largest wireless network operator in the United States, and serves
58.4 million customers.
Tier II Technical Team Lead (2008-2009)
Support external clients and advise internal clients. Analyzes both routine and non-routine problems with
wireless equipment, software applications, and network performance to identify problem root cause and
recommend corrective action. Some interactions may require deviation from standard screens, scripts,
and procedures. Recommend solutions to customer questions which may require follow-up or escalation
to a higher level of expertise.
Key Contributions
 Active member of the Implementations Team which helped beta test Sprint’s 4G WIMAX network.
 Subject Matter Expert of all CDMA Network Devices, PDA’s, Smart phones, Air Cards, Laptops,
mobile hotspots.
 Performed software pushes, OTA activations and Bluetooth, IPSEC, VOIP, SMTP, POP3 setups.

4. Resume
Anthony James • Page 4•ajames8133@live.com
ITT Technical Institute, Richardson, Texas • 2006-2008
ITT Technical Institute is an institution of higher learning that is committed to offering quality
undergraduate, graduate and continuing education locally, nationally and worldwide to students of diverse
backgrounds, interests and abilities.
TECHNICAL / COMPUTER SKILLS
•GXML •UNIX / Linux •Network Management •Site Communicator •Putty •I.T Management •SQL •Cisco
AnyConnect Mobility Client •MS Office •VMware •Switching and Routing•WinSCp •Notes++ •Citrix
XenApp •Remedy, H.E.A.T, SalesForce •Active Directory
•ODBC Settings •GoToAssist •PC Anywhere•Bomgar •Ultra VNC •Soti MobiControl