This document provides an overview of the design thinking process. It discusses how design thinkers learn to ask probing questions to gain deep empathy for users and their needs. The design thinking process involves reframing problems based on user insights, ideating multiple potential solutions, and developing prototypes to test ideas. It also notes that design thinkers play games and avoid judging ideas to spark creativity. The document uses an example activity where partners discuss gift giving experiences, redefine the problem together, sketch potential solutions, and create a joint prototype to demonstrate how to apply design thinking.

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Design Thinking
by Amit Khanna, PMI – ACP, PMP, SMC, SPOC, SAMC
& SA (SAFe Agilist)
PMI Mumbai chapter volunteer & AVP – Membership
Email me: amit.2503@gmail.com

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Technology- Led Solutions Rarely
Win in
the Marketplace

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Juicero

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Desirable Solution
Sweet Spot

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Requirements are Really a
Hypothesis in Problem Solving

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How do I do Design Thinking?

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Design Thinking Process

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Design Thinkers Learn How to Ask Great
Questions

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We (Too) Often Frame Problems with Solutions

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Design Thinkers Play lot of Games

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Redefining the Gift-Giving Experience

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 Think about the last time you gave someone a gift—the entirety of the gift-
giving experience from start to finish. The experience can include any and
all of (but is not limited to) the following:
 Realizing you needed to get a gift or forgot to get a gift for someone
 Thinking about what to get and deciding on what you wanted to create
or buy
 Receiving or not receiving thanks for your gift

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Ask your partner about their last experience of giving a gift.
Try to understand as much about your partner’s experience as
you can.
Ask probing questions to deepen your understanding
(e.g., Why did you do that? or What made you decide that?)

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Step 4: Consider the title of this activity: “Redefining the Gift-
Giving Experience.” Based on what you’ve learned through
empathizing with your partner, how does this activity translate to
his or her personal experience?
Keep your problem statement short and specific.

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Questions We Try to Answer When Creating
Personas
• Who are you designing for?
• What motivates them?
• What are their needs?
• What is their background?
• How do you design a solution for their context?

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Both partners: sketch a minimum of four solutions based on your
problem statement; avoid using words.
No one will be judging you on the quality of your artwork.
If you come up with four sketches and there’s still time remaining,
continue creating more sketches

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Step 7: Involve all information and 1 Single SOLUTION -- DRAW AS
MUCH AS POSSIBLE

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Step 9: Partner A will share it's prototype and then get
feedback on it and then reverse

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1. Based on where you are now with your partner and the
prototype that you developed, if you went through this exercise
again, would you try to gain more empathy for your partner?
2. If you were to go through this activity again, what would you do
differently? Would you redefine the problem statement? Would
you ideate more solutions? Would you craft a new prototype?
3. Are there ways you could apply the approach used in this
activity to your own life? Explain

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Further Reading/Resources
 URL
 https://dschool-
old.stanford.edu/groups/designresources/wiki/36873/Design_Process_
MiniGuide.html
 https://www.slideshare.net/mikeyk/intro-to-design-thinking
 https://smashingideas.com/five-warm-ups-ignite-design-thinking-
workshop/
 http://www.rcsc.gov.bt/wp-content/uploads/2017/07/dt-guide-book-
master-copy.pdf
 http://cdn2.hubspot.net/hubfs/1701231/Documents/Design_Thinking_-
_The_Book/Design_Thinking_The_Book.pdf
 http://thisisdesignthinking.net/
 https://dschool.stanford.edu/resources/virtual-crash-course-video