1. Dereka Macon
503 Lavoie Ave, Elgin, IL 60120
Cell Phone: 319-541-1347 |E-Mail: derekamacon@gmail.com
Education
The University of Iowa May 2016
Iowa City, IA
Bachelor of Business Administration
Major: Economics
Minor: Psychology
Class Project Experience
Introduction to Management 08/2014-12/2014
Department of Management, the University of Iowa, Iowa City IA
 Developed professional business reports enhancing leadership skills
 Analyzed marketing strategies concerning line-staff relationships
 Created formal business letters to silent partners for optimal decision making
Customer Service Experience
Customer Service Representative 06/2015-Present
Old Navy, Coralville,IA
 Operated cash register withhighestcustomersatisfactionatmind
 Maintain constant presence on sales floor to address customer needs
 Marketed Old Navy Brand Card with an average of 10 sold per month
 Inquire about buying experience, item preferences, and future purchases
 Aid50+ customerspershift withtryingonitems,findingappropriate sizes,andcompletingpurchases
Barista 08/2014-06/2015
Bread Garden Market, Iowa City, IA
 Utilize knowledge of coffee drink combinations to prepare highly specific coffee drinks; stock work
stations; maintain sanitary and tidy work area
 Adept at remembering names and preferences of individual customers to provide friendly,
personalized service, and in turn, built a loyal customer base.
 Assisted to mentor new hires and train in workflow procedures, drink preparation, beans and roasts,
and sanitation
Activities
Participant, University of Iowa intramurals 2012-2016