1. TIFFANY Y BANKS
754 Red Oak Drive, Columbus, GA 31907 | C: 770-815-3372 | T.banks2009@yahoo.com
COMMUNITY INVOLVEMENT
 Summer Cook/Activity Volunteer to 30 Pre-teens and artistic children for Fort Benning’s
Child Youth and School Services Program 2007
 2006 Labor Department Summer Clerical Volunteer at Rothschild Middle School
Tutoring Program, once program ended transferred and became adult companion and role
model to 50+ children at the Columbus Community Center
PROFESSIONAL EXPERIENCE
Columbus, GA Customer Service Rep/Water Sample Technician
United Distributors, Inc., Jacksonville, Florida, 3 June 2015 to 2 December 2015
 Collect and label door-to-door water samples from property owners for testing
 Complete same day testing, document test results, and schedule follow-on sales
appointments
Seasonal and/or Full-Time Cashier/Sales Associate
Dollar Tree, Columbus, Georgia, October 2014 to December 2014
Wal-Mart, Columbus, Georgia, October 2012 to January 2013
Kohl's - Albany, Georgia, February 2010 to April 2012
 Customer Relations: Greeted and assisted customers, in the store and over the phone
regarding store operations, product, promotions, orders, and customer inquiries.
 Competitive Analysis: Performed competitive analysis to make recommendations for
future company growth while maintaining up-to-date point of sale knowledge and store
policies regarding payments, returns and exchanges.
 Customer Service: Consistently received positive feedback and created repeat business by
developing long-term customer relationships through guaranteed positive customer
experiences, expressed appreciation, personal invites, and resolved customer complaints.
 Sales: Consistently generated additional revenue through skilled sales techniques.
 Achieved highest number of new credit accounts opened within one-month period.
 Customer Interface: Successfully interacted with customers and retail buyers to expedite
orders, follow-up on shipping statuses, and locate/obtain out-of-stock product(s) based on
customer requests.
 Greeted customers upon entrance and handled all cash and credit transactions.
 Multitasking: Cashiered with two cash registers at once in tandem to maximize customer
flow. Organized the store by returning all merchandise to its proper place. Processed
merchandise returns and exchanges.
 While at Kohl’s, achieved the highest number of new credit card transactions opened
within one-month period, excelled in exceeding daily credit card application goals,
driving sales goals and achieving monthly quota figures.

2. Customer Service Executive/AT&T Call Center
Teleperfomance, Columbus, Georgia, May 2014 to August 2014
 Computed accurate sales prices for purchase transactions and maintained up-to-date
records at all times.
 Resolved product issues and shared benefits of new technology, while addressing
customer service inquiries in a timely and accurate fashion.
 Made reasonable procedure exceptions to accommodate unusual customer requests.
 Provided accurate and appropriate information in response to customer inquiries.
 Demonstrated mastery of customer service call script within specified timeframes.
 Addressed customer service inquiries in a timely and accurate fashion.
 Worked with upper management to ensure appropriate changes were made to improve
customer satisfaction.
 Properly directed inbound calls in phone queues to improve call flow.
Clerical/Food and Beverage Handling/Restaurant Experience
Wendy’s, Columbus Georgia, April 2006 to August 2006
Subway, Columbus, Georgia, September 2005 to February 2006
 Prepped and served all ingredients for sandwiches at Subway and cold drinks, milkshakes
and frozen custard utilizing drink-dispensing, milkshake, or frozen custard machines at
Wendy’s
 Cleaned and sanitized service/beverage/kitchen areas, display cases, equipment, customer
eating area and restrooms to meet sanitary conditions, performed dishwasher duties
 Served as cashier performing opening and closing functions.
 Multitasking abilities in a fast-paced environment, while greeting patrons with a smile
and friendly eye contact to ensure food and service satisfaction.
 Planned menus according to customers’ needs and diet restrictions Accepted payment
from customers, and made change as necessary.
 Answered telephone calls and responded to customer inquires
 Planned and prepared food for parties, holiday meals, luncheons, special functions, and
other social events.
EDUCATION
Bachelor of Arts, Psychology, Albany State University - Albany, Georgia, December 2014
PROFESSIONAL DEVELOPMENT / TRAINING
 Customer Service Executive Training, TSYS, May 2012 to August 2012
 Types 66 words a minute
 Computer proficient in Microsoft Office, Excel, and PowerPoint
 United Distributors Inc Assist & Team Leader promotion