1. KATHLEEN S. SPRINGER, SHRM-SCP, SPHR, AIM
4175 APPLE VALLEY DRIVE, BETTENDORF, IOWA 52722
(309) 798-3932 ● kathyms7@msn.com
SENIOR HUMAN RESOURCES PROFESSIONAL
Experienced Human Resources Professional who possesses strong leadership capabilities, interpersonal skills,
administrative capabilities, and executive presence. Ability to understand business goals, recommend new
approaches, policies, and procedures to improve organizational effectiveness. Adept at developing HR
programs including HRIS and driving vision forward that aligns with Company strategy.
AREAS OF EXPERTISE
• Strategic Human Resources Planning
• Recruitment and Talent Acquisition
• Salary and Executive Compensation
• Benefits Plan Design & Administration
• HRIS Administration
• Employee Relations
• Federal and State Employment Law
• Supervisory Training & Development
• Performance Management • Succession Planning
PROFESSIONAL EXPERIENCE AND ACHEIVEMENTS
ILLINOIS CASUALTY COMPANY, ROCK ISLAND, IL APRIL 2011-
PRESENT Director of Human Resources
Senior-most human resources position with oversight of the Human Resources and Administrative
Services departments. Serve as a member of the Senior Management team and actively participate in
key decisions pertaining to strategic initiatives, operating models, and administrative execution.
Partner with Executives, Senior Management to optimize their respective areas of control and target
strategies in support of current business requirements and to address future growth. Manage
combined operating budgets of $9M.
• Create and implement strategies to recruit, develop and train talent and build employer
brand. Provide recommendations regarding key hiring and succession planning decisions.
• Administer Company’s health, welfare, and retirement plans. Conduct annual review
meetings with Brokers, TPA’s, and Executive Management, recommend improvements,
evaluate total rewards, to ensure sustainable, cost effective, and competitive compensation
programs.
• Manage the Company’s compensation plans and annual review process, serve as liaison to
Board of Directors Compensation Committee regarding executive compensation and
benefits.
• Manage annual performance review process, providing coaching to managers/supervisors
on performance related issues. Develop strategies to align employee performance with
Company’s strategic planning goals.
• Lead the response to investigation and resolution of complex employee relations issues,
consult with legal counsel as necessary.
• Oversee the facilities, mail, and reception functions including the maximization of all
company-owned property and physical assets. Responsible for vendor relations, service,
security, and capacity and growth planning.
• Manage the Company’s commercial insurance programs, work with brokers during annual
renewal proves to ensure comprehensive and cost effective Risk Management strategies.
Achievements

2. • Developed and execute the ICC Profit Sharing Program in conjunction with the VP of Finance
to allow employees to share in the Company’s financial success, motivate them to focus on
specific performance objectives, and reward them annually based on Company performance.
• Established and manage a comprehensive Disaster Recovery Plan and annual audit process
in conjunction with the VP/CIO to mitigate risk and ensure business continuity in the event
of a disaster.
• Designed and implemented a comprehensive Health and Wellness Program to promote
wellness, educate employees, and control costs related to the health plan.
• Developed and implemented Telecommuting and Flextime Policies as a retention and
recruitment strategy.
ILLINOIS CASUALTY COMPANY, ROCK ISLAND, IL 2008-
2011
Human Resources Manager
Responsible for the administrative, consultative, and tactical aspects of the HR function as it related
to the operations of the Company. Played a key role in championing cultural change through
transition of new Company leadership and organizational structure in 2010. Evaluated company
policies and programs and developed new strategies to attract and retain talent, improve
engagement and rebuild employee relations.
• Conducted search, analysis, selection, and implementation of a new HRIS program to
effectively manage the Company’s personnel records, benefits, performance management,
talent, and recruitment functions.
• Completed a rewrite of the Associate Handbook, and the creation of new leave, ADA,
benefits, and employee relations policies, and procedures.
• Conducted a full position analysis and rewrite of all position descriptions and performance
reviews.
• Developed mentoring and internship programs to improve the on boarding process and to
work to attract college students to the insurance industry.
• Developed and delivered an eight-module supervisory education and training program to
improve employee relations and the internal development of future leaders.
• Developed and implemented the Illinois Casualty Company Education Foundation, LLC, a
scholarship program that recognizes and rewards the academic achievements of eligible
children of ICC associates.
• Sponsored Company’s first Toastmasters Club to improve employee public speaking and
leadership skills.
K’S MERCHANDISE CORPORATION, DAVENPORT, IA 2000-
2007
Human Resources Manager
Served as HR Manager to staff of 100-150 full, part-time, and seasonal employees. Coordinated all human
resources, administrative, and operative functions. Influenced key decisions during company restructuring in
2006 involving promotions, transfers, and succession plans for current employees.
• Coached and trained HR Specialists and Manager Trainees for Iowa and Illinois store
locations in areas of company culture, payroll and benefits administration, company policy,
and budget analysis.
• Delegated schedules, tasks, and responsibilities for eight departments.
• Annually recruited, interviewed, hired, and trained 80-85 seasonal employees to meet
staffing goals for seasonal sales quarters.
• Tracked daily, weekly, and monthly sales to effectively align payroll expenditures and
budget of $1.2M.
K’S MERCHANDISE CORPORATION, FORT WANYE, IA 1998-
2000

3. Human Resources Specialist
• Successfully recruited, hired, and trained more than 200 employees for new store’s Grand
Opening
• Established and coordinated the office of human resources for this location, including the
hiring, hiring, training, and development of all HR personnel; Set forth policies and
procedures for payroll, benefits administration, and record keeping
• Established training programs to education managers and employees in the areas of safety,
sexual harassment, loss prevention, sales, and customer service
K’S MERCHANDISE CORPORATION, BRADLEY, IL 1995-
1998
Assistant Human Resources Specialist
EDUCATION
WESTERN ILLINOIS UNIVERSITY, MACOMB, IL 2007-
2008
• Bachelor of Arts, emphasis in Business Administration, Management
• GPA: 3.9
UNIVERSITY OF IOWA, IOWA CITY, IOWA 1986-
1989
• Undergraduate Program, completed 72 credit hours School of Journalism
CERTIFICATION CREDENTIALS
• SHRM Senior Certified Professional (SHRM-SCP) July 2015-
March 2019
• Senior Professional in Human Resources (SPHR) June 2013-
March 2017
• Associate in Management (AIM), AICPCU November
2009
PROFESSIONAL AFFILIATIONS
• Secretary, Illinois Casualty Company Education Foundation, LLC 2014 -
Present
• Member, Development Association of Rock Island (DARI) 2013 -
Present
• Member, Society for Human Resource Management 2007 -
Present
• Sponsor, Secretary, Treasurer, Toastmasters International Speakeasy Club 2010 -
2015
INSURANCE RELATED COURSWORK
Chartered Property Casualty Underwriter (CPCU)* in progress
• Ethics 312 CPCU 520
• CPCU 500 CPCU 530
TECHNICAL EXPERIENCE
Microsoft Office including Outlook, Word, Excel, and PowerPoint, SharePoint, Adobe Acrobat Pro, ADP
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