Kayla has over 5 years of experience in customer service roles, including as a key manager and field marketer. She has a bachelor's degree in business administration with a concentration in marketing management. Kayla is a charismatic, self-motivated professional seeking a position that rewards commitment and hard work.

1. Profile A charismatic, self-motivated and reliable professional with competency in customer service, Microsoft
Office and Social Media. Kayla has a professional and outgoing persona, who loves to work directly
with clients, travel and communication. She is looking for a position with a company that rewards
commitment, hard-work and allows an individual to thrive.
Experience
Key Manager, Tumbleweed Restaurants, Inc.; Wooster, Ohio – November 2011–Present
 Responsible for store opening/closing, tallying and deposits
 Plan weekly employee schedules
 Manage customer complaints and compliments according to corporate protocol
 Review resumes and applications
 Interview candidates, recommend and arrange 2nd
interviews with General Manager
 Assign and delegate tasks as appropriate to staff by shift
Field Marketer, Tumbleweed Restaurants, Inc.; Wooster, Ohio – February 2014– December 2014
 Reviewed and maintained key market measures for prospective territory
 Assisted existing clients with portfolio and event management
 Achieved lasting client relationships via excellent customer service, balancing corporate
positioning expectations
 Traveled to existing and prospective client sites to build sales and client list
 Designed, independently, marketing promotional materials, adhering to corporate branding
Office Assistant, Baldwin-Wallace University.; Berea, Ohio – August 2010– May 2011
 Assisted with daily office operations (Faxing, Filing, Data entry, Tasks as needed)
 Implemented an organization system to improve documentation management
 Provided thoughtful customer service, in line with college philosophy, for MBA bi-weekly
events
 Cared for in-person needs of students and personnel visiting department
Education
University of Akron; Akron, Ohio – Graduated May 2014
Bachelors in Business Administration
Concentration: Marketing Management
Transferred from Baldwin-Wallace University
Kayla
Carmel
1726 Locust Court
Wooster, Ohio 44691
T 330.749.5532
E kmkendall91@gmail.com

2. Four-time Scholarship Winner of Adam Charles Ports Foundation
 Rewarded based on academic achievements, martial arts background and community
involvement
Skills
Social Media Skills Detail-Oriented Dedicated to Customer Satisfaction
Multi-tasking Brand Awareness Results-Oriented
Critical Thinking Broad Minded Time Management
Leadership/Supervision Networking Collaboration
References
Gretchen Correia Baldwin-Wallace Office Manager T: (440)826-2392
Paul Hamm DDS: Wooster Dental Association T: (330)264-5892
Lori Ports Adam Charles Ports Foundation T: (330)262-5743
Melissa Sauers Tumbleweed Restaurants (Coworker) T: (330)778-1048
Maria Cuzzolini Panera Bread Manager T: (419)606-0657