This document contains Barbara Harris's resume. She has over 10 years of customer service experience and 2 years of administration experience. Her resume lists her contact information, professional summary, skills, and professional history working in various roles such as an assistant recruiter, administrative assistant, customer service roles, and secretary/office manager. She is currently pursuing a Bachelor's degree in Business Administration with a focus on Human Resources from Kaplan University.

1. Barbara Harris
830 Larpenteur Ave. West
Roseville, MN. 55113
Cell: 651-403-2503
E-mail: bk.harris82@yahoo.com
Professional Summary
To work with a company or organization that will allow me to utilize my training as well
as my experinces with increasing responsibilites and opportunity. I have over 10 years customer
service experience, and 2 years of administration. I am willing to work hard to get where I want
to be.
Skills
 Multi-line phone system
 Microsoft word
 PowerPoint
 Excel
 Organizational Skills
 Internet knowledge
 Excellent communication skills
 Customer service
 Human resources
 Time Management
 Detail-oriented
 Social Perceptiveness
 System Analysis & System
Evaluation
 Interviewing techniques
 Monitoring
 Critical Thinking
 Writing & Speaking
 Coordination
 Judgment and Decision Making
 Instructing
 Service Orientation
 Proficient in Google Doc.
Professional History
CPR My Career May 2015- June 2015
Assistant Recruiter
Cold call applicants
Pre-screen for job placement
Set up appointments with candidate for head recruiter and financial advisor
Transfer Master Dec. 2014- Feb. 2015
Administrative assistant/ Customer Service
Organizing data for client information and trade shows

2. Help customers decide what their needs are to fit them in the right bed
Organize build orders
Keep up-to-date files on all purchases that are in warranty or have expired
KapConsulting Externship through Kaplan University
Director ofCustomer Care Department (NewDepartment) Oct. 15th
- Nov. 25th
Duties include:
Creating mission/ vision statements
Compiling job duties for associates to build the department
Create guidelines for appropriate clients/ employee interactions
Train employees in managing professional email and phone etiquette
Handle employee concerns/ conflicts and suggestions
Create and head-up department meetings
Work closely with Director of Sales/Marketing, Vice President of Operations, and Vice President
of KapConsulting
HR Generalist Sept. 17th
– October 15th
Duties include:
The majority of my duties included participating in compiling packets for new coming interns
that had full descriptions of each department’s jobs and guidelines.
West Clermont Lutheran Church
Secretary/ Office Manager May 2014- December 2014
Duties include:
Creating Sunday bulletin’s
Monthly newsletters
Update membership
Answer phones
File
Order products
Create certificates for baptisms, weddings, confirmation
Good customer service skills
Update council minutes packets for meetings
Create yearly report and election ballots
Create Service assistant schedule / Acolyte schedule
Cabinets ‘n’ More-Oelwein,IA 50662 August 2010- May 2014
Customer service/Office management
Duties include:
Coordinating project deliveries and pickups
Customer service
Cash handling/bookkeeping

3. Phones
Maintain vendor relations for shop/office supplies
Pencro Collections- McAllen,TX March 2010- May 2010
Collections/customer service
Auto Loan payment collections
Overseeing customer issues/payment arrangements
Document processing, as necessary
Postville Childcare Center- Postville, IA Nov. 2008- Sept. 2010
Lead transition teachers assistant
Classroom preparation
Assisted in communication of student progress to parents
Assisted in special projects as needed
Education
Kaplan University
Business Administration, BBA/ Majoring in Human Resources (4 years)
Volunteer Organizations
 Public Policy council member and Secretary for northeast Iowa Headstart school system
 Parent council for Postville, Iowa Headstart
References available on request.