1. DINA DELGADO
Summary of Qualifications
 Detail oriented with excellent customer service and communication skills
 Comprehensive knowledge of various office procedures, functions and equipment
 Skilled in handling general administrative and clerical tasks
 Excellent team player with friendly and outgoing personality
 Positive attitude with good analytical and problem solving skills
 Ability to work effectively under minimal supervision and meet deadlines under pressure
Skills
 Bilingual in Spanish
Dakota County - Program Associate January 2013 - Present
 Provide timely and effective service to an extensive variety of public, inquiries by phone or in person, monitor and
oversee visitor check in and out, and issue appropriate security badges.
 Accurately prescreen clients for services according to program criteria and maintain client information and records.
 Process paperwork and/or documentation for accuracy and completion.
 Respond to inquiries and/or shares program information with staff/others to promote efficiency and effectiveness.
 Provide support to staff from different programs to ensure client and/or provider needs are met.
 Use PH-Doc computer programs to access information or to input information.
 Request Landport Work Orders.
 Process Intake Referrals for (a variety of programs within the department) W IC, DPC and LEAD and submit to the
appropriate office or nurse.
 Interpret for Spanish speaking clients
Dakota County - Public Service Associate January 2009- January 2013
 Respond to and provide timely and effective service to an extensive variety of public
inquiries by phone or in person. Investigate and determine the appropriate outcome for
each customer contact. Assist customers in completing a variety of license and application forms.
 Provide specific detailed and precise technical information relating to licensing, vital
statistics, property records, and taxation, assessment, and election functions.
 Research data, collect, reconcile, and verify correctness of various payments and
deposits. Compute and receipt a variety of payments and service fees. Perform manual
license and tax calculations. Prepare estimates and communicate information to customers.
 Interpret for Spanish Speaking customers.
Ramada Mall of America- Sales Coordinator July 2007 – January 2009
 Responsible for insuring all necessary sales and catering functions in an accurate and timely basis
 Implement and assist with all sales promotions for catering department
 Maintain and increase sales and catering business.
 Handle all the administrative functions required to operate the Sales and Catering Department.
 Interpret for Spanish speaking employees, interpret for meetings, and translate documents to Spanish.
Education
Minneapolis Business College (Graduate of Administrative Program, April 1994)
The Travel Academy (Travel Certificate, December 2006)
16755 Gannon Avenue West / Rosemount, MN / 55068 / 952-486-7833 / ddelgado0515@gmail.com