1. SYLVIA E ARGUELLO
5850 SW 149 Avenue
Miami, Florida 33193
(305) 877-1155
Ssolorzano10@hotmail.com
SUMMARY
Executive Assistant with extensive experience at the highest executive level.
Major strengths in organization, detail, technical translation, and all aspects of
multitasking. Dependable team player able to supervise and organize
complicated jobs. Fluent in English and Spanish.
PROFESSIONAL EXPERIENCE
AMERICAN INTERNATIONAL GROUP – Miami, FL 1999 to present
Executive Assistant
• Provide administrative support to several Regional Vice Presidents and the
other Directors whom report to them in different countries communicating
either verbally or in written.
• Handle all aspects of intrinsic travel arrangements.
• Extensive calendar management, meeting coordination, travel plans and
logistics using Microsoft Outlook.
• Complete travel and expense reports utilizing Concur
• Edit PowerPoint and similar presentation materials
• Draft and produce grammatically correct, accurate, and complete
correspondence including contracts, comment and engagement letters,
memos etc
• Manage phones, transferring, conferencing and routing all business
related calls in a professional manner. Be able to respond to general
questions or requests for information
• Collect and distribute mail and other correspondence
• Scanning PDF files, handle orderly filing
• Work with other administrative support personnel to provide a team
approach for coverage.
• Organize, monitor, track, evaluate, compile, and prepare complex
internal and external documents and internal policies or official
documentation
AMERICAN INTERNATIONAL GROUP, DBG – Miami, Fl 1999 to 2004
Underwriting Assistant/Service Center Support
• Provided support to underwriters and independent agents assuring
policies meet deadlines
• Answered questions concerning a policy status or billing error on behalf of
an underwriter or agent

2. SYLVIA ARGUELLO PAGE 2
• Under guidance of underwriters/supervisors analyzed applications and
screened applicants based on certain criteria
• Ensured policy transactions such as renewals/quotes were issued and
changes recorded correctly
• Multi task and effectively working in a high volume processing
environment
• Excellent verbal and written communication skills and proficiency in MS
office applications. Communication with different departments, giving the
priority is needed at the moment.
• Complied with procedures and legal company policies meeting
deadlines in an timely manner
EDUCATION
Secretarial Studies, Durham Business College, Houston, TX
Legal Studies, Universidad Centroamericana, Managua, Nicaragua
COMPUTER SKILLS
MS Windows, Word, Excel, WordPerfect, Outlook, Power Point, Internet Explorer,
SaBre, Shares, System I and Gabriel II
SPECIAL TRAINING/CERTIFICATIONS
• Certified public notary
• Secretarial Studies, Durham Business College, Houston, TX
• International Baccalaureate Diploma, Colegio La Imnaculada,
Managua, Nicaragua
• Customer Service Workshop/Stress Management/ Dealing with difficult
situations/people Workshops: ongoing continuing education
• Hazmat Security, (Yearly) FAA regulated