Maria Torres is seeking a position that utilizes her skills in customer service, clerical work, and banking. She has over 10 years of experience as a teller and supervisor at various banks. Currently, she is the Branch Operations Manager at Santander Bank, where she conducts audits, monitors procedures, counsels tellers, and ensures the branch runs accurately. Previously, she was a Teller Supervisor at PNC Bank for over 3 years and a Teller at Sovereign Bank for nearly 4 years. Maria is fully bilingual in Spanish and English and has strong computer skills. She has a background in education from Bishop McDevitt High School, Shippensburg University, and Academy of Career Training.

1. Maria C. Torres
611 Hoffman Drive Home Phone: 717-836-2853
Harrisburg, PA 17111 E- Mail: happynegron1@gmail.com
Objective
Self – Motivated individual professional with a proven historyof hard work and the will to succeed.
Skills
 Fully Bilingual:Spanish/English
 Microsoft Word 2007 (Word, Excel, Access)
 Excellent Communication Skills (Internetliterate,ability to answering multiple phone lines and
 dealing with difficultcallers)
 Photocopying,scanning,faxing and e-mails
 Ability to multi task
 Excellent customer services experience
 Other clerical duties
Experience
Santander Bank Harrisburg, PA
Branch Operations Manager December 2013- Current
 Conducts audits on a monthly basis.
 Monitors cash-on-hand,drawer limits,check cashing guidelines and securityprocedures.
 Counsels Teller,prepare disciplinarynotices,writes and delivers performance appraisal
 Ensures thatall Branch work is accurate before it leaves the Branch.
 Ensures thatall Teller are fully trained and acclimated to their jobs
 Handling over/shortstatuses as well as ensuring compliance to policies and procedures in areas such as
check cashing accountwithdrawals,etc.Helps reconcile Branch settlementdifferences
 Manages sales referral goals on an individual basis as well as for the team.
 Manages the Branch in the absence ofthe Branch Manager.
 Supervising the teller line and all platform operations
 Works with CSRs to be sure that policies and procedures are understood and followed
 Prepare Schedule and Sales reports.
PNC Bank Harrisburg,PA
Teller Supervisor October 2009- December 2013
 Prepares work schedules.
 Answers questions and resolves difficultor complexproblems presented bytellers or other staff.
Ensures adherence to policies and procedures concerning teller functions.
 Examines teller’s reports ofdailytransactions for accuracy.
 To process depositand pay out funds in accordance with bank procedures
 To record all transactions accuratelyand balancing each day’s operations
 Organization and planning marketing events
 Cash handling experience
 Interpersonal and organizational skills
 Cross selling products

2. Sovereign Bank Parlin, NJ
Teller December 2005 – January 2009
 To process depositand pay out funds in accordance with bank procedures
 To record all transactions accuratelyand balancing each day’s operations
 Organization and planning marketing events
 Cash handling experience
 Interpersonal and organizational skills
 Cross selling products
Education
Bishop McDevitt High School Harrisburg,PA 1991 – 1994
Shippensburg UniversityShippensburg,PA 1994 – 1995
Academy of Career Training Kissimmee,Fl 2002 – 2003