Reliable Data Center Manager with 5+ Years Experience
1. R<br />eliable, hard-working and technically skilled manager entrusted with running a mission-critical data center, who has exceptional attention to detail and timeliness in managing deployment and maintenance of data center infrastructure for diverse-industry clients. Management experience spans 5 years in technical and media industries and has included ensuring many of the area’s hospital networks, several major financial clients’ environments run uninterrupted. Backed by liberal-arts education (BA in English/Journalism) and proficiencies in maintaining SAS70, HIPAA and financial auditing requirements, as well as MS Office Suite, Change Management Protocols, QuickBooks, SD Plus and SAP M1.<br />Key Skills<br />Strong Writing SkillsStellar Customer Service RecordMedia Relations ExperienceSales and promotional experienceVendor Negotiations & ManagementDevelop Standard Operating ProceduresChange Control Process and ProceduresRecords Organization & ManagementRecognized and promoted at every employer within 6 months of hireTeambuilding & Staff TrainingDocumentation and Auditing Reports<br />Professional Experience<br />DBSi [Tier II and II Managed Hosting/Disaster Recovery] – Valley Forge, PA<br />Facilities/Facility Manager/Documentation Specialist, 9/07 to 5/10<br />Managed daily retail operation of 100,000 sq ft Tier III data center; supervised staff of 5 employees; managed vendor/supplier pricing for supplies/services; oversaw the timely, accurate deployment of client move-in, purchase orders, client requests, security and access, 24x7x365 point of contact for all issues related to facility. Maintained adherence to SAS70, NFPA70 B and E, OSHA; addressed escalated issues from employees; and ensure 110% customer satisfaction. <br />Key Results:<br />Managed the accurate and timely deployment of clients in our new 10,000sq ft data center. Clients included a major South-Jersey Hospital System, A 50 million Foreign Exchange investor and several small and mid-cap clients Assessed and maintained deployment and monitoring of 1500 amps of redundant electricity, and 290 tons of cooling for the room.<br />Successful seamless replication and management of a 350 employee disaster recovery environment for a major propane distributor when their home office suffered fire damage<br />Developed a new SOP and Work Instruction plan for facilities department in regards to day-to-day operations, special inspections and other relevant procedures, as well as mapping infrastructure for HVAC and Electricity.<br />Consistently maintained high customer service ratings in post-deployment surveys of our clients. <br />Professional Experience (continued)<br />Citadel Broadcasting company – Camp Hill, PA<br />Audio Production, DJ and News, Promotions Director, 9/04 to 8/07<br />Worked my way up to Promotions Manager, with experiences including #1 evening show rated by 3rd party Arbitron in 2005, extensive sales experience and news writing, producing commercials and shows and creating promotional ideas for the sales team’s first ever $1 million sales quarter in the summer of 2007. Also Managed staff of 15.<br />Education<br />Moravian College – Bethlehem, PA<br />Bachelor of Arts in English-Writing, 2005<br />Additional Training/Awards<br />NFPA (National Fire Protection Agency), 2008 to PresentFirst Aid and CPR – American Red CrossEagle Scout – Boy Scouts of America<br />S-OX/SAS70/HIPAA Security auditing and training<br />Technology Summary<br />MS Office (Word, Excel, PowerPoint) SAP M1 Adobe Audition Adobe PDF QuickBooks MAC/Leopard Windows (all)<br />Additional Information and work experience info:<br />www.facebook.com/matthewtmileswww.linkedin.com/matthewtmileswww.twitter.com/themattmiles<br />
![R<br />eliable, hard-working and technically skilled manager entrusted with running a mission-critical data center, who has exceptional attention to detail and timeliness in managing deployment and maintenance of data center infrastructure for diverse-industry clients. Management experience spans 5 years in technical and media industries and has included ensuring many of the area’s hospital networks, several major financial clients’ environments run uninterrupted. Backed by liberal-arts education (BA in English/Journalism) and proficiencies in maintaining SAS70, HIPAA and financial auditing requirements, as well as MS Office Suite, Change Management Protocols, QuickBooks, SD Plus and SAP M1.<br />Key Skills<br />Strong Writing SkillsStellar Customer Service RecordMedia Relations ExperienceSales and promotional experienceVendor Negotiations & ManagementDevelop Standard Operating ProceduresChange Control Process and ProceduresRecords Organization & ManagementRecognized and promoted at every employer within 6 months of hireTeambuilding & Staff TrainingDocumentation and Auditing Reports<br />Professional Experience<br />DBSi [Tier II and II Managed Hosting/Disaster Recovery] – Valley Forge, PA<br />Facilities/Facility Manager/Documentation Specialist, 9/07 to 5/10<br />Managed daily retail operation of 100,000 sq ft Tier III data center; supervised staff of 5 employees; managed vendor/supplier pricing for supplies/services; oversaw the timely, accurate deployment of client move-in, purchase orders, client requests, security and access, 24x7x365 point of contact for all issues related to facility. Maintained adherence to SAS70, NFPA70 B and E, OSHA; addressed escalated issues from employees; and ensure 110% customer satisfaction. <br />Key Results:<br />Managed the accurate and timely deployment of clients in our new 10,000sq ft data center. Clients included a major South-Jersey Hospital System, A 50 million Foreign Exchange investor and several small and mid-cap clients Assessed and maintained deployment and monitoring of 1500 amps of redundant electricity, and 290 tons of cooling for the room.<br />Successful seamless replication and management of a 350 employee disaster recovery environment for a major propane distributor when their home office suffered fire damage<br />Developed a new SOP and Work Instruction plan for facilities department in regards to day-to-day operations, special inspections and other relevant procedures, as well as mapping infrastructure for HVAC and Electricity.<br />Consistently maintained high customer service ratings in post-deployment surveys of our clients. <br />Professional Experience (continued)<br />Citadel Broadcasting company – Camp Hill, PA<br />Audio Production, DJ and News, Promotions Director, 9/04 to 8/07<br />Worked my way up to Promotions Manager, with experiences including #1 evening show rated by 3rd party Arbitron in 2005, extensive sales experience and news writing, producing commercials and shows and creating promotional ideas for the sales team’s first ever $1 million sales quarter in the summer of 2007. Also Managed staff of 15.<br />Education<br />Moravian College – Bethlehem, PA<br />Bachelor of Arts in English-Writing, 2005<br />Additional Training/Awards<br />NFPA (National Fire Protection Agency), 2008 to PresentFirst Aid and CPR – American Red CrossEagle Scout – Boy Scouts of America<br />S-OX/SAS70/HIPAA Security auditing and training<br />Technology Summary<br />MS Office (Word, Excel, PowerPoint) SAP M1 Adobe Audition Adobe PDF QuickBooks MAC/Leopard Windows (all)<br />Additional Information and work experience info:<br />www.facebook.com/matthewtmileswww.linkedin.com/matthewtmileswww.twitter.com/themattmiles<br />](https://image.slidesharecdn.com/matthewmilesresume-12812948672388-phpapp01/85/matthew-miles-resume-1-320.jpg)
