1. Asst Prof. Anoop Sharma : (Used for Non-Business Purpose –for learning w.r.t
South-Western Cengage learning centre, and others as a source)
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33. CROSS CULTURE DECISION MAKING
Every aspect of management comes along
with some form of decision making. When
it comes to cross-cultural decision making,
a lot of difficult obstacles must be
addressed. A decision in one culture is
often ineffective in another.
34. Meaning of cross-cultural
The meaning of cross-cultural lies in the impact
that culture has on an individual and his
community, and the effects of this impact when
different cultures are combined. The culture in
which a person is raised plays a significant role in
shaping his values, morals, behaviors and
attitudes. These characteristics impact how a
person thinks, and what his overall mind-set is
toward the world around him. When a person is
met with the principles and ideals of a different
culture, a cross-cultural interaction takes place.
35. Two types of decision making
processes
• Programmed
• Non programmed process.
36. Programmed
The programmed decision making process is the most
commonly used style.
This entails making decisions based on precedent, custom,
policies and procedures, and training and development.
This style reduces risk and stress for decision makers
because a basis for a decision can be pretested for
efficiency.
A disadvantage is that when an organization's environment
changes, the programmed bases for decision making become
obsolete.
37. Non programmed process
With non programmed decision making, this
entails analyzing current data and information,
obtained through a systematic investigation
of the current environment, for the purpose
of identifying and solving a problem.
38. Steps of decision making in western
culture
(1) Through investigation, define the problem.
(2) Identify a minimum criteria on which to base the decision.
(3) Identify multiple viable choices.
(4) Quantitatively evaluate each viable choice on the basis of each
criterion.
(5) Select the optimum choice.
(6) Implement the choice.
39. Problems
• One of the problems is reconciling the
conflicting demands of a situation.
• Another problem is defining the level of all
individuals' motivation.
