Measuring IT Value with Business Intelligence and Analytics

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Slide deck from Upland's Impact 2015 event. This practical how-to, interactive session illustrates the powerful yet easy-to-use analytic capabilities to make better resource and cost benefit decisions. It demonstrates ways to use the Dashboards and other “what if” analyses, and how to apply the Application Rationalization Analytics and Demand Planning.

Technology

Business Intelligence and Analytics
Measuring IT Value
Bob Bracco, Director of Customer Success, ComSci

2
Agenda
• What is Business Intelligence?
• Why do Organizations Crave It?
• Importance and Value
• Overview (Getting Started)

3
What is Business Intelligence?
Business intelligence is the ability to collect disparate data and transform that data into meaningful
information!
Its Purpose:
• Identify Trends
• Isolate Risk
• Boost business performance
• Make more informed decisions in running our business

4
Why Do Organizations Crave It?
Simple put: we need Business Intelligence in order to
execute our daily business objectives!
• Historically Business Intelligence was hard to obtain
• Required too much “human intervention”
• Stale or diluted results

5
Importance and Value
Then…….
– Systems did not “talk” to each other (Siloed Databases)
– Results were stale
– Key decisions took time based upon results of data
Now…….
– Information is available in near-real time or real time
– Results are up-to-date and accurate
– Key decisions can be made within hours or minutes, not days

6
Getting Started
Data Analysis
Reporting &
Decision Making
Cost Modeling
• Overview of ComSci
solution
• Modules
• Importance
• Value
Getting started Modules How to Conclusion

7
Modules
Data Analysis
Reporting &
Decision Making
Cost Modeling
• Budgeting and
Forecasting
• Service Cost Modeling
• Bill of IT (or anything)
Getting started Modules How to Conclusion

8
How to (Importance of Analytics)
• Analytics
• Dashboards and Reports
• Modifying Existing
Information
Getting started Modules How to Conclusion

9
Conclusion
• Session Review
• Q&A
• Show Me The Way
Getting started Modules How to Conclusion

Q&A | STAY IN TOUCH
Visit us:
comsci.com/blog
Follow us:
@ComScibyUpland
facebook.com/ComSciUpland
linkedin.com/company/ComSci
Email us:
info@uplandsoftware.com

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Measuring IT Value with Business Intelligence and Analytics

1. Business Intelligence and Analytics Measuring IT Value Bob Bracco, Director of Customer Success, ComSci

2. 2 Agenda • What is Business Intelligence? • Why do Organizations Crave It? • Importance and Value • Overview (Getting Started)

3. 3 What is Business Intelligence? Business intelligence is the ability to collect disparate data and transform that data into meaningful information! Its Purpose: • Identify Trends • Isolate Risk • Boost business performance • Make more informed decisions in running our business

4. 4 Why Do Organizations Crave It? Simple put: we need Business Intelligence in order to execute our daily business objectives! • Historically Business Intelligence was hard to obtain • Required too much “human intervention” • Stale or diluted results

5. 5 Importance and Value Then……. – Systems did not “talk” to each other (Siloed Databases) – Results were stale – Key decisions took time based upon results of data Now……. – Information is available in near-real time or real time – Results are up-to-date and accurate – Key decisions can be made within hours or minutes, not days

6. 6 Getting Started Data Analysis Reporting & Decision Making Cost Modeling • Overview of ComSci solution • Modules • Importance • Value Getting started Modules How to Conclusion

7. 7 Modules Data Analysis Reporting & Decision Making Cost Modeling • Budgeting and Forecasting • Service Cost Modeling • Bill of IT (or anything) Getting started Modules How to Conclusion

8. 8 How to (Importance of Analytics) • Analytics • Dashboards and Reports • Modifying Existing Information Getting started Modules How to Conclusion

9. 9 Conclusion • Session Review • Q&A • Show Me The Way Getting started Modules How to Conclusion

10. Q&A | STAY IN TOUCH Visit us: comsci.com/blog Follow us: @ComScibyUpland facebook.com/ComSciUpland linkedin.com/company/ComSci Email us: info@uplandsoftware.com

11. 1 1 Enterprise Work Management Run smoothly. Change quickly. Achieve more.

Editor's Notes

Business Intelligence and Analytics
Agenda What is Business Intelligence? Why do Organizations Crave It? Importance and Value Overview
What is BI? I looked at the WIKI definition and was more confused Business Intelligence enables the business to make intelligent, fact-based decisions based up information garnered from various systems Allows organizations to take raw data, normalize it and present in a Human Readable format allowing business leaders to see past trends, understand present conditions then make “informed decisions” based upon fact and history Purpose-Help me run my business History-Phrase was originally coined in the 1800's to describe how bankers profited by acting upon information obtained prior to their competitors
Provide examples of diluted results (Human intervention required employees to extract data, manipulate it/combine with other data and was wrought with errors) Provide examples of stale results (info is 2+ months old by the time it is presented to Management) How can business leaders make decisions on current market trends when they are looking at results that is old? With the speed at which technology is growing and the availability of social media to produce “instant results”, why cant I get that same result from the systems I manage at work
Then…. Siloed DB-set of data that was isolated and not viewed on a regular basis If a manager needed data from multiple systems, someone would have to extract data from each then work to consolidate via some database technology or via our old Friend Lotus 123/Now Excel Now…. Information is available in near-real time or real time Results are up-to-date and accurate Key decisions can be made within hours or minutes, not days Most importantly If Facebook can do it, why can’t my systems do it?
Getting Started and overview Describe how we can take in more than just IT data including Additional information we can consume that helps satisfy IT and LOB Demands Journal Entries for Actuals Research and/or Marketing data Additional Data Attributes within systems
Review modules and capabilities Modules Budgeting and Forecasting Service Cost Modeling Bill of IT, TCO, Shared Services, etc
How to get the most from ComSci
Wrap Up

Measuring IT Value with Business Intelligence and Analytics

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Editor's Notes