The document discusses various strategies and best practices for IT management. It covers topics such as balanced scorecards, ITIL frameworks, mission and vision statements, SWOT analysis, strategic planning, and employee motivation. Some key guidelines for developing an effective IT strategy include aligning IT with business goals, meeting business needs, managing infrastructure and services, coping with market changes, and managing costs and resources. The top priorities for CIOs are to align IT strategy with business strategy, meet business needs effectively, and ensure infrastructure and service management.

1. IT Strategy

2. Strategy
Best Practices,Tools,Techniques
• How to win in the future and be
successful, is the main plan in the game.
• To Know how to use your talent and
resources to the best of your advantage.
• Having a well structured Strategy lead to
success immediately.

3. Scorecard
• Balanced scorecards translate strategy into action to achieve
goals measuring (customer focus, process efficiency, and the
ability to learn and grow).
• 4 Questions are designed to answer one question: How the
Co. doing business:
• How do we define performance?
• How do we measure it
• How are we performing wrt our goals
• How do we link goals with day-to-day performance..

4. ITIL
• offers eight sets of management procedures in
eight books:
• service delivery,
• service support,
• service management,
• ITIL is a good fit for organizations concerned
about operations (Behr, & Kim, & Spafford, 2004).
• One said, “Behind every great service, is the role
of a service manager”

5. A mission statement
•Defines the organization's purpose
and primary objectives.
• It defines the measures of the
organization's success – and its prime
audience is the leadership team and
stockholders.
•EX
•TED: Spreading Ideas. (2 words)

6. Vision
• vision statement that defines both the purpose
and values of the organization
• For employees, it gives direction about how they
are expected to behave and inspires them to give
their best and it shapes customers'
understanding of why they should work with the
organization.
• Boy Scouts of America: To prepare every eligible
youth in America to become a responsible,
participating citizen and leader who is guided by
the Scout Oath and Law. (24)

7. Business Planning
• Most critical element in a successful
business and the least focused on.
• Some consider writing a business plan
only to get financing from a banker or
investor but IT professionals need to
understand that a business plan is not
only a sales tool;
• it is a powerful management tool that
help us focus on our goals, set
objectives and avoid loss.

8. Employer Branding
• Companies are getting aware of
this powerful employer branding when
trying to attract talents.
• Creating a Worker-Friendly Culture, is the
way people perceive your company as a
place to work,
• just like what Google doing.
• Google is one of the best companies on
the planet to work for.

9. SWOT
• Strengths, Weaknesses, Opportunities,
and Threats.
• To be able to create a strategic plan the IT
professional needs to identify these 4 key
principles,
• take some time to think about each of
these 4 and then list how and where
the business relates to each one.

10. SWOT
• Strengths
you start by asking:
• What does the company do well?
• what resources does it offer that are
important to you and how is the company
making best use of information
technology?

11. SWOT
• With Weaknesses ask:
• What resources or services could the
company improve,
• in what areas does the competition have
the technological edge
• and what technology should the business
actually avoid?

12. SWOT
• Threats ask:
• what is the competition doing well?
• what information security threats should
the business be most worried about?
• and what others bringing to the market
from new innovations?

13. SWOT
•For Opportunities:
•think about how technology is
changing,
•are there interesting trends in
technology that you would like to see
used
•and is there a need in the market that
no one is currently filling?

14. •Finally, organize the list by priority,
choosing only a few for each SWOT
item.
•You’ll find that Weaknesses and
Strengths the company is facing.

15. SteeringEveryonein the Right Direction
• The challenge faced by workers in many
organizations is to reach a strategic
destination that they're all supposed to
head to.
• Teams & departments can get off course
that they seem not even to remember
what the final destination was supposed
to be!

16. This is where Hoshin’s system for strategic
planning came to place,
has the following steps:
•Step 1: Plan and define What You Want
to Improve, a key objective.
•Step 2: Plan and establish Sub-Goals to
Achieve Your Objective.
•Step 3: Communicate the Plan
throughout the organization

17. MotivatingEmployeestoDeliverYourStrategy
• By setting targets for employees,
• and rewarding them when and if they
meet targets,
• they'll often do all they can to achieve
them.

18. Strategy Guidelines
• 1. Establish a competitive-edge strategy for
specific services;
• 2. A mission/vision statement: defines the
organization's purpose and primary
• objectives.
• 3. Business Planning: force you to
concentrate on all the aspects of the project;
• from identifying opportunities, to exploring
risks, to putting figures to ideas.

19. Strategy Guidelines
• 4. Bringing IT and business together in
order to provide the best infrastructure.
• 5. Identify your customer (Blackmer,
2005).
• 6. Make the Help Desk’s effectiveness a
priority.
• 7. Ensure that IT costs and cost recovery
methods are transparent and clearly
communicated.

20. Strategy Guidelines
• 8. Use project management, change
management and project review
processes.
• 9. Consider service level agreements
(SLAs) a formal contract between the IT
department and the bureaus, and report
on performance metrics specified in the
SLA.

21. top guidelines
• Top guidelines ranked by over 100 CIO's over the
world:
• a. Align IT strategy with the business strategy and
governance.
• b. Meet the business needs effectively.
• c. Infrastructure and Service Management
(reliability and scalability).
• d. Coping with the increase market change and
become one of the key drivers of innovation.
• e. Dealing with senior management and the Board

22. top guidelines
• f. Managing costs, budgets and resources
(internal and external).
• g. Keeping up with technology Recruiting
and retaining staff.
• h. Executing projects effectively
including time, cost and resource
management.
• g. Maintaining skills and knowledge by
continuous learning. (CIO Magazine, 2006)
•

23. •END