My slides !!!!!

1. Introduction to IT Systems Management - Mukul bhalla

4. Planning Horizon Business Application Technical Infrastructure 1 year Time

5. IT Customer Relationship Mgmt Demand Supply Operational Tactical Strategic Department Managers Project Managers Users Budget Holders Business Manager Change Mgmt Incident Mgmt Service Desk Service Level Mgmt IT Mgmt Customer Organization IT Organization Support Service Levels Strategic Alignment IT Customer Relationship Mgmt Policy Report

6. Evolution of IT Management

10. Motivation

11. Key Foundations of ITIL

12. What ITIL is (not)

13. Process Orientation

14. Process Orientation

15. Quality – cornerstone of ITIL

16. ITIL Framework (Version 2)

17. Our focus…

18. ITIL Processes

19. Incident Management

20. Incident Management

21. Incident Management

22. Problem Management

23. Problem Management

24. Problem Management

25. Comparison

26. Change Management

27. Change Management

28. Change Management

29. Configuration Management

30. Configuration Management

31. Configuration Management

32. Comparison

33. Service Level Management

34. Service Level Management