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Tools and templates to quantify operational and cyber risks with a business perspective,
Practical tips for recovering from a crisis.
Roadmaps to identify, write, assess, and manage risks,
Examples to use risk tools for forecasting and planning,
Recommendations to sell risk management to clients and
Models to use, e.g., Monte Carlo simulations with a simple approach.
Lisa Young, Cyber Executive | Board Member | Risk Quantification | Thought Leader
David Vose, global authority in risk quantification and developer of widely used models and tools
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Graeme Keith, expert on mathematical models for strategic decisions and to manage uncertainty
Fernando Hernandez, global trainer on quantitative risk, financial applications, decision-models
Elvis Hernandez, leader in risk analytics, models to quantify business risks, OSL Risk Management
Colin Coulson Thomas, board executive/professor on strategic planning and crisis management
Josef Oehmen, professor on advanced risk management techniques, RiskLab DTU Denmark
Jesper Lyng Jensen, author, consultant, and trainer on educational risk tools
Anders Søborg, a leader in developing risk management practices as services
Hernan Huwyler, professor data protection/risk management, IE Business School, Danske Bank
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Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
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Practical tips for recovering from a crisis.
Roadmaps to identify, write, assess, and manage risks,
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Recommendations to sell risk management to clients and
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David Vose, global authority in risk quantification and developer of widely used models and tools
Doug Hubbard, author, expert on data-driven risks for forecasting, measurement, and decisions
Graeme Keith, expert on mathematical models for strategic decisions and to manage uncertainty
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Josef Oehmen, professor on advanced risk management techniques, RiskLab DTU Denmark
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Here's a link to the full resolution PDF http://static.klipfolio.com/ebook/intro-to-kpis-slides.pdf
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A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
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This webinar covers the following:
• An Overview of IT Governance
• Why and What to measure – Benefits and Objectives
• How and When to measure – Approach and Schedule
Presenter:
Oladapo Ogundeji's professional career extends over 18 years of experience focused on enhancing the strategic value of ICT in organizations through process re-engineering, strategic planning and project management for corporate objective & strategy that address business opportunities and issues.
Link of the recorded session published on YouTube: https://youtu.be/TOG3RPp1g0c
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* Select the right analytics technology and tools.
* Optimize your use of Google Analytics.
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A leading source of online benchmarks and a pioneer in Service Desk benchmarking, identifies and defines the seven most important performance metrics for end-user Service Desks. They provide benchmark ranges for these metrics, and offer a creative approach for combining these metrics into a single, all-inclusive measure of Service Desk performance.
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Most IT departments can tell you how much they spend on support. But very few can quantify the economic impact of support. The result is that many support groups are on the defensive when it comes to budgeting and spending, and often struggle just to get the funding needed to deliver adequate levels of support.
In recent years a handful of pioneering organizations have adopted a different strategy when it comes to support – a strategy that emphasizes value over cost – and they routinely deliver benefits far in excess of their costs. Support groups that understand and quantify their value propositions gain a number of important advantages; chief among them is the ability to obtain funding and other resources based on the economic benefits of support.
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In recent years a handful of pioneering organizations have adopted a different strategy when it comes to support – a strategy that emphasizes value over cost – and they routinely deliver benefits far in excess of their costs. Support groups that understand and quantify their value propositions gain a number of important advantages; chief among them is the ability to obtain funding and other resources based on the economic benefits of support.
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The 80/20 Rule for Desktop KPI's: Less is More!
1. The 80/20 Rule for Desktop KPI’s:
Less is More!
Jeff Rumburg • MetricNet
2. More than 1,100 Desktop Support Benchmarks
Global Database
30+ Key Performance Indicators
Nearly 60 Industry Best Practices
IT Support Benchmarking Database
67. Please make sure to complete an
evaluation on your smartphone by going to
www.HDIConference.com/Eval, or by going
to the HDI 2014 mobile conference app.
Thank you for attending this session
72. More than 1,100 Desktop Support Benchmarks
Global Database
30+ Key Performance Indicators
Nearly 60 Industry Best Practices
25 Years of Desktop Support Data