This document provides tips and strategies for creating an effective website and online presence, including: 1) Focus on creating high-quality, frequently updated content for customers rather than self-promotion. Interact with online communities to build relationships. 2) Websites should be search engine optimized and allow two-way communication through features like comments and user contributions. Customers now control brands online. 3) Maintaining an online community and customer focused content is key as attention must be earned. Personalization, trust and relationships will be increasingly important online.