SMARTEST MINDS IN ANALYTICS
CEO INTRO
VALUE IN DATA
QUESTIONS
AGENDA
VALUE IN DATA
BY TOM SHEPPARD
@TOMMY_SHEP | TOMMYSHEP.COM
SOME STATS.
THE CONNECTIONSAGENCY
STAT ONE
63% of you believe that the use of data within your organisation is not
adequate
THE CONNECTIONSAGENCY
STAT TWO
88% of you believe that data provides a significant impact on your
business’s marketing strategy and decision-making
THE CONNECTIONSAGENCY
STAT THREE
50% of you indicated a strong desire for better, more transparent
analytics
THE CONNECTIONSAGENCY
THIS TELLS ME
63% of you believe that your data isn’t adequate, but nearly all of you
use that data to make your marketing decisions
THE CONNECTIONSAGENCY
INSIGHT
How much missed opportunity is there?
THE CONNECTIONSAGENCY
INSIGHT
And do we truly understand the value of data?
VALUE IN DATA.
THE CONNECTIONSAGENCY
DATA OVERLOAD
DISPLAY
VIDEO
EMAIL
SOCIAL
SEO
OOH
SALES
TV
CRO SEM
RADIO MOBILE
1ST PARTY
DATA
Multiple touch points and channels
3RD PARTY
DATA
THE CONNECTIONSAGENCY
WHEN THE DOTS ARE JOINED
UPLIFT IN
ROI
DEEPER
INSIGHTS
REDUCE
RISK
CREATIVE
This is what value looks like
OPTIMISE
MARKETING
DOLLARS
MORE
REVENUE
AVAILABLE CASE STUDIES
+30% +5% +8% +6%
SOURCE GOOGLE
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
ANALYTICS MATURITY CURVE
VALUE
TIME
NO VALUE
ADDICTED
GETTING
THERE
TIPPING
POINT
The journey to true analytics greatness
Check out
https://twitter.com/SHamel67
THE CONNECTIONSAGENCY
SIGNS & SYMPTOMS - NO VALUE
SIGNS SYMPTOMS
• Standard analytics
• No internal teams
• No goals set up
• No reporting / manual
reporting
• Not ROI focussed, energy wasted
• No clarity on what the story is
behind the numbers
• No learnings carried forward
(campaign lurch)
• Past campaigns are forgotten
• Creative doesn’t get media learnings
(subjective)
THE CONNECTIONSAGENCY
SIGNS SYMPTOMS
• Geeks…
• Daily stand ups
• Digital measurement framework
• Real time dashboards vs targets
• Custom implementation
• 3rd party integrations
• Single suite ad tech solution
• No HIPPOS
• ROI focussed
• Continually optimising to a set business
goal
• Board love it
• Attribution model and optimising
against it
• No silos
SIGNS & SYMPTOMS - ADDICTED
THE CONNECTIONSAGENCY
CHECK LIST
The steps to getting the most value
TECH PEOPLEMEASUREMENT
+ CULTURE
+ +
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
TECHNICAL
The steps to getting the most value
1.A single platform
2. Integration with 3rd parties
3. Choose wisely, and stick with it
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
MEASUREMENT
The steps to getting the most value
1.Digital measurement framework
2. Automate with dashboards
3.Find insights
4. Focus on business outcomes
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
+ + +
“Digital transformation is actually more about personal people
change management than it is about technology change
management”
Source: Adnews Jenny Williams HCF’s CMO
THE CONNECTIONSAGENCY
PEOPLE
MARKETING
MANAGER
WEB
ANALYST
DATA SCIENTIST DEVELOPERCREATIVE
PERFORMANCE
MEDIA
THE CONNECTIONSAGENCY
The steps to getting the most value
THE CONNECTIONSAGENCY
CULTURE
1. No to HiPPOS
2.Demand for data
3.Data gains buy in
4. No Silos
THE CONNECTIONSAGENCY
The steps to getting the most value
THE CONNECTIONSAGENCY
CHECK LIST
The steps to getting the most value
TECH PEOPLEMEASUREMENT
+ CULTURE
+ +
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
+ +NO VALUE MINDSET.
THE CONNECTIONSAGENCY
SAMPLE REPORT - NO VALUE REPORT
Item Quantity
Total Sessions 1,000
Page Views 3400
Time on Site 1m 30second
Impressions 4,000,000
THE CONNECTIONSAGENCY
+ +ADDICTED MINDSET.
THE CONNECTIONSAGENCY
SAMPLE REPORT - NO VALUE REPORT
Move Prospects
Wins and Retains
3,021
93% of 3,300
Move Customers
2,520
93% of 2,750
Change Plans
1,008
101% of 3,300
Switchers
3,021
93% of 3,300
JUL
AUG SEP
OCT
NOV
Lead Generation funnel End-to-End Funnel by Lead Generation Channel
Prospects
Leads
2,520
1,260
1,008
916
720
Actuals vs Targets
JUL
AUG SEP
OCT
NOV
Customer Attribution
Channel Attribution
Media Spend by Channel
Lead Source Paid Display Owned Call Centre Aggregator
Impressions $18,867 - - - -
CTR 0.56% - - - -
Clicks 2.9% - - - -
Clicks/Conversions 75% 75% 75% 75% 75%
CPC $545 $545 $545 $545 $545
CPA $5989 $5989 $5989 $5989 $5989
CPW $45 $45 $45 $45 $45
Real Media Spend $26,562,268 $26,562,268 $26,562,268 $26,562,268 $26,562,268
12%
42%
62%
1.0%
$1,000
Web - Organic
$1,950
Outbound
$2,229
Google Adwords
Media Spend
Leads
CPA
Item Quantity
Total Sessions 1,000
Page Views 3400
Time on Site 1m 30second
Impressions 4,000,000
THE CONNECTIONSAGENCY
AD 1
10,000 IMPRESSIONS
AD 2
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
AD 1
10,000 IMPRESSIONS
AD 2
5% CTR 10% CTR Creative
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
AD 1
10,000 IMPRESSIONS
AD 2
5% CTR 10% CTR
3% CONVERSION
RATE
6% CONVERSION
RATE
Creative
Analysts
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
AD 1
10,000 IMPRESSIONS
AD 2
5% CTR 10% CTR
3% CONVERSION
RATE
6% CONVERSION
RATE
15
OUTCOMES
60
OUTCOMES
Creative
Analysts
Marketing
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
AD 1
10,000 IMPRESSIONS
AD 2
5% CTR 10% CTR
3% CONVERSION
RATE
6% CONVERSION
RATE
15
OUTCOMES
60
OUTCOMES
REVENUE
$5,000
REVENUE
$30,000
Creative
Analysts
Marketing
Addicted
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
ADDICTED WIP
1.Models the data
2. Feedback to the creative team
3.Creative team roll out another variant based on the always on
approach
4. Data is analysed and acted on
THE CONNECTIONSAGENCY
CLOSING THOUGHTS
1.Lots of data, and will grow
2. Value in connecting the dots is huge
3.Barrier are the 4 pillars
THE CONNECTIONSAGENCY
THE CONNECTIONSAGENCY
QUESTIONS?
THANK YOU.
@TOMMY_SHEP | TOMMYSHEP.COM

Atomic 212 & Google Analytics 360 Event - The Value in Data